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Manuals
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HP Manuals
Laptop
ZBook Power G10
Maintenance and service manual
HP ZBook Power G10 Maintenance And Service Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Product Description
Components
Right
Left
Display
Auto Lock and Awake
Low Blue Light Mode (Select Products Only)
Keyboard Area
Touchpad
Touchpad Settings
Adjusting Touchpad Settings
Turning on the Touchpad
Touchpad Components
Lights
Power Button, Speakers, and Fingerprint Reader
Special Keys
Bottom
Rear
Labels
Using Tile (Select Products Only)
Illustrated Parts Catalog
Computer Major Components
Display Assembly Subcomponents
Cables
Miscellaneous Parts
Removal and Replacement Procedures Preliminary Requirements
Tools Required
Service Considerations
Plastic Parts
Cables and Connectors
Drive Handling
Electrostatic Discharge Information
Generating Static Electricity
Preventing Electrostatic Damage to Equipment
Personal Grounding Methods and Equipment
Grounding the Work Area
Recommended Materials and Equipment
Cleaning Your Computer
Enabling HP Easy Clean (Select Products Only)
Removing Dirt and Debris from Your Computer
Cleaning Your Computer with a Disinfectant
Caring for Wood Veneer (Select Products Only)
Packaging and Transporting Guidelines
Accessing Support Information
Removal and Replacement Procedures for Authorized Service Provider Parts
Component Replacement Procedures
Preparation for Disassembly
Bottom Cover
Battery
Memory Modules
Solid-State Drive
WLAN Module
RTC Battery
Card Reader Board
NFC Module
Touchpad
Fans
Fingerprint Reader Board
Sensor Board
System Board
Speakers
Heat Sink
Display Assembly
Top Cover with Keyboard
Troubleshooting Guide
Resources
General Troubleshooting Steps
Identify the Issue
Understand the Issue
Boot-Up Sequence
Failure Classification
Examine the Environment
Perform a Visual Inspection of Hardware
Update BIOS and Drivers
Manually Updating BIOS and Drivers
Remotely Deploying the BIOS and Drivers
Analyze the Issue
Remove or Uninstall Recently Added Hardware, Software
HP Hardware Diagnostics and Tools
HP PC Hardware Diagnostics (UEFI)
HP BIOS Configuration Utility (BCU)
HP Image Diagnostic Tool
HP Thermal Monitor
Non HP Diagnostics Tools
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
Status Lights
Blinking Light Codes
POST Error Messages
Resolve the Issue
Hard Reset
Soft Reset (Default Settings)
10. Reseat Cables and Connections
11. Test with Minimum Configuration
Essential Hardware Configuration
Safe Mode
Test with Verified Working Configuration (Hardware or Operating System)
13. Replace the System Board
Verify Solution
Helpful Hints
At Startup
During Operation
Consulting with HP Service
Common Issues and Possible Solutions
Power-On Issues
No Power
Intermittent Power-On, Shutdown, Reboot
AC Adapter Issue
Battery Not Recognized, Not Charging
Battery Discharges too Fast
Burnt Smell
Post
No Video (with Power)
Blinking Lights
Diagnostic Error Messages
BIOS Password
Performance (OS)
Intermittent Shutdown
Blue Screen
Freeze at Windows Logo (Hang or Lockup)
Electromagnetic Interference (EMI)
No Wake up
Unresponsive
Slow Performance
HP Smart Adapter Warning Message
Incorrect Time and Date
Display
Display Anomalies
Symptom
Quick Check
HP PC Hardware Diagnostics (UEFI) for Video Test
Display Assembly Diagram
Dead Pixel
No Video (Internal)
No Video (External)
Displayport/Vga
Hdmi
No or Bad External Video Via Docking
Incorrect or Missing Color/Distorted Image
Touch Screen
I/O Devices
Keyboard
Keyboard Pointing Stick (Select Products Only)
Keyboard Backlight
Touchpad
Network Connectivity (RJ-45 Jack)
Network Connectivity Wireless (WLAN)
Wwan
Usb
Smart Card Reader
Speaker, Headphone - Audio Issues
Thunderbolt (TB)
Storage
Hard Drive or Solid-State Drive Not Recognized
No Boot to Operating System (no Read-Write Error)
Read-Write Error
Slow Performance
Blue Screen (BSOD) Error
Noisy Hard Drive
Mechanical
Noise (Sound)
Fan Runs Constantly
Thermal Shutdown (Hot)
Additional Information
Acronyms
Blinking Lights and Boot Error Codes
Processor Not Executing Code
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
Memory Module Error
Graphics Controller Error (no Controller)
Failure System Board Error
Intel Trusted Execution Technology (TXT) Error
Sure Start Unable to Find Valid BIOS Boot Block Image
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
POST Error Messages and User Actions
Routine Maintenance for Performance Improvement
Common Blue Screen Error Messages
Error Message List
Bug Check Symbolic Names
Microsoft General Troubleshooting of Windows Bug Check Codes
Use Windows Debugging Tool
Windows Software Development Kit (SDK)
Display Issue: Pixel Anomalies
Cable Management
Connector Types
Flex Cable
Horizontal Cable Insertion
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
Backing Up, Restoring, and Recovering
Backing up Information and Creating Recovery Media
Using Windows Tools for Backing up
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
Restoring and Recovering Your System
Creating a System Restore
Restoring and Recovery Methods
Recovering Using HP Recovery Media
Changing the Computer Boot Order
Using HP Sure Recover (Select Products Only)
Computer Setup (BIOS), TPM, and HP Sure Start
Using Computer Setup
Navigating and Selecting in Computer Setup
Restoring Factory Settings in Computer Setup
Updating the BIOS
Determining the BIOS Version
Preparing for a BIOS Update
Downloading a BIOS Update
Installing a BIOS Update
Changing the Boot Order Using the F9 Prompt
TPM BIOS Settings (Select Products Only)
Using HP Sure Start (Select Products Only)
Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (Select Products Only)
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
Accessing HP PC Hardware Diagnostics Windows
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
Downloading HP PC Hardware Diagnostics Windows
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
Downloading HP Hardware Diagnostics Windows by Product Name or Number
Only)
Installing HP PC Hardware Diagnostics Windows
Using HP PC Hardware Diagnostics UEFI
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
Starting HP PC Hardware Diagnostics UEFI
Only)
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
Only)
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
Downloading Remote HP PC Hardware Diagnostics UEFI
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
Specifications
Computer Specifications
Display Specifications
Solid-State Drive Specifications
Statement of Memory Volatility
Current BIOS Steps
Nonvolatile Memory Usage
Questions and Answers
Using HP Sure Start (Select Products Only)
Power Cord Set Requirements
Requirements for All Countries
Requirements for Specific Countries and Regions
Recycling
Index
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Table of Contents
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Components
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Solid-State Drive
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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Table of
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Table of Contents
Troubleshooting
Troubleshooting guide
77
General troubleshooting steps
78
HP Image Diagnostic Tool
85
Bug check symbolic names
143
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