SpectraLink NetLink 8020 Configuration
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SpectraLink NetLink 8020 Configuration

Netlink 8000 series netlink telephony gateway and spectralink radio protocol (srp)
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Download this manual See also: User Manual, Installation Manual
NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP)

Configuration and Administration

Part Number: 72-1305-00
Issue A

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Summary of Contents for SpectraLink NetLink 8020

  • Page 1: Configuration And Administration

    NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP) Configuration and Administration Part Number: 72-1305-00 Issue A...

  • Page 2: Trademark Information

    No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.

  • Page 3: Important Safety Information

    SpectraLink Corporation WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel.

  • Page 4: Table Of Contents

    1. About This Document SpectraLink Corporation Model Numbers Related Documents Contacting SpectraLink Icons and Conventions 2. NetLink Wireless Telephone Overview SpectraLink Voice Priority (SVP) and Quality of Service NetLink Wireless Telephone Security Quick Start Overview NetLink Wireless Telephone Specifications Handset Display Startup Sequence Handset Modes 3.

  • Page 5: About This Document

    Deploying NetLink Wireless Telephones: Best Practices paper. Available at http://www.spectralink.com/resources/white_papers.jsp. Contacting SpectraLink SpectraLink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 6: Netlink Wireless Telephone Overview

    PBX for information about mapping the PBX features to the handset. SpectraLink Voice Priority (SVP) and Quality of Service SVP is the SpectraLink quality of service (QoS) mechanism that is implemented in the handset and an access point (AP) to enhance voice quality over the wireless network.

  • Page 7: Quick Start Overview

    Protected Access (WPA and WPA2) pre-shared key (PSK). As vendors introduce APs that are eligible to become Wi-Fi Certified for WPA-PSK and/or WPA2-PSK, SpectraLink will determine their compatibility with the handsets and include them on the NetLink Wireless Telephone WLAN Compatibility List.

  • Page 8: Netlink Wireless Telephone Specifications

    8030 Weight* Standard Battery Pack capacity Extended Battery Pack capacity Ultra-Extended Battery Pack capacity PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol NetLink 8020 Wireless Telephone (802.11b, 802.11g) 2.4–2.4835 GHz (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz...

  • Page 9: Handset Display

    PBX ring icon. A regular telephone call is coming in. The Push-to-talk (PTT) ring icon. A PTT call is coming in. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Second set of softkeys Nav◄ Nav►...

  • Page 10: Startup Sequence

    Initialization is complete. The handset is in standby mode ready to receive and place calls. EXT. XXX PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol softkey has been pressed. It indicates that the Mute softkey again to unmute the Mute key to unlock it.

  • Page 11: Handset Modes

    Incoming calls will ring with the second call ringing sound. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol START key or the key. This transitions the handset to active off-hook START key to access additional operations.

  • Page 12: Netlink Wireless Telephone Configuration

    USB port on the Dual Charger. See the Handset Administration Tool document for specific instructions. Please see your service representative or contact SpectraLink customer service for more information about this time-saving tool. The Admin Menu The Admin menu contains configuration options that are stored locally (on each handset).
  • Page 13 Detailed descriptions of each item appear below the table. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol ◄ and ► to move the cursor softkey to delete the character to the left. Insert new...
  • Page 14 Speakerphone Disable/*Enable Network Config IP Addresses SS ID Security PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 3rd level 4th level *Type 030 PTT Enable/*Disable Allowed Channels *Channel 1 *Channel 2 *….

  • Page 15: Push To Talk

    Telephony Protocol Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SpectraLink Radio Protocol (SRP) used for the NetLink 8000 Series Wireless Telephones in a NetLink Telephony Gateway system requires Telephony Protocol type malfunction.
  • Page 16 Regardless of the mode in which the handset is operating, the following components must be configured: PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Security ), and scroll to assign to a key Password...
  • Page 17 DHCP option 66 (TFTP Server), or the Boot server/next server (siaddr) field, the wireless telephone will check for newer software each time it is powered on or comes back into range of your network. This check takes only a second and ensures that all wireless telephones in your network are kept up-to-date with the same version of software.
  • Page 18 (Fast Secure Roaming) In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN APs, SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for NetLink handset users as they roam throughout a facility.
  • Page 19 Consult the Configuration Note for the APs installed in your facility for information on which of the WPA versions are recommended by SpectraLink. Configure the recommended version on the AP and select the corresponding option on the Admin menu. Regulatory Domain/802.11 Config/Transmit Power Regulatory domain, 802.11 configuration and transmit power are interdependent...
  • Page 20 Handset Administration Tool. Restore Defaults option will set all user and administrative parameters except Restore Defaults Telephony Protocol to their factory defaults. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Page 20...

  • Page 21: User-Defined Preferences

    (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the from standby mode. See the NetLink 8000 Series Wireless Telephone and Accessories User Guide. Config menu...

  • Page 22: Default Settings

    Vibrate Cadence Ring Delay Noise Mode Headset/Speaker Key Tones Warning Tones Push-to-talk PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol level level Channel 1 …. Channel 24 Channel 1 Channel 2 Channel 3 Channel 4 ….

  • Page 23: Software License And Protocol Management

    1. Download the latest NetLink Wireless Telephone software from http://www.spectralink.com/softwareUpdates 2. Place the latest version of the NetLink 8020 or 8030 Wireless Telephone SRP code on the TFTP server and ensure the TFTP server is started. The five files that are needed must be named:...
  • Page 24 TFTP server. Each time the handset is powered up, it will check with the TFTP server to ensure it has the proper software version. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Phone IP information are accurate. If using a DHCP Server, SSID...

  • Page 25: Testing The Handsets

    The extension number should clear and you should hear dial tone. On some digital systems, depending on how the telephone system is programmed, you may have to select a line to get dial tone. Place a call and listen to the audio quality.

  • Page 26: Diagnostic Tools

    –28 dbm, is configured on channel 2, with a beacon interval of 100 ms. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Syslog Mode are three diagnostic tools Run Site Survey from the Admin menu.
  • Page 27 Waiting handset cannot find any APs. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol - 2 8 1 0 0 - 4 8 2 0 0...

  • Page 28: Diagnostics Enabled

    R x R e t r y C o u n t T x R e t r y C o u n t PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol ◄ or key is pressed, the n n n n n...
  • Page 29 Screen 4 • Association count since power up (AssocCount) PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol n n n n n n n n n n m n e m o...
  • Page 30 L s t S e c E r r S e q PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol n n n n n n n n n n n n n n n...

  • Page 31: Syslog Mode

    The table below lists the additional items in each message type: Failed Handoff (Sent whenever the handset attempted to handoff, but failed trying.) PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Errors Events Full Yes (every 5 secs) Yes (every 5 secs)
  • Page 32 Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol New AP MAC New AP signal strength Old AP MAC...

  • Page 33: Certifying The Handsets

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to a SpectraLink service engineer.

  • Page 34: Software Maintenance

    Upgrading Handsets After software updates are obtained from SpectraLink, they must be transferred to the NetLink Telephony Gateway or other TFTP server. See NetLink Telephony Gateway: Installation, Configuration, and Administration for an explanation of how to update the NetLink Wireless Telephone software in the NetLink Telephony Gateway so that it can then be downloaded into the handsets.

  • Page 35: Troubleshooting

    NetLink Telephony Gateway, the NetLink SVP Server or on the handset. See the NetLink Telephony Gateway: Installation, Configuration, and Administration document for specific configuration steps. There may also be incorrect programming PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Page 35...

  • Page 36: Infrastructure Problems

    Installation, Configuration, and Administration or NetLink SVP Server: Installation, Configuration, and Administration for information. 6. Make sure the handset’s gateway port is connected to a working telephone line. Check the line at the demarc block. You may need to contact your vendor to perform this check.

  • Page 37: Handset Status Messages

    Handset software download files are incorrect or corrupted. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Action None. This is only a warning, the call will handoff to the best AP once it becomes available.
  • Page 38 DHCP Error (1-5) DHCP Error 1 PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Action In call: the battery icon displays and a soft beep will be heard when the user is on the handset and the battery charge is low.
  • Page 39 PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Action The handset has not received a response from the server for a request for an IP address.
  • Page 40 Gateway. NetLink Telephony Gateway is not working PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Action This message appears during Halt on Error mode. An error message displays. Note the message details and power cycle the handset.
  • Page 41 It is now making its best effort to restart and return to standby mode. PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Action Verify NetLink Telephony Gateway connection to LAN and all APs.
  • Page 42 PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Action None. Informational only. The handset may display this briefly following a configuration change or software download.
  • Page 43 Modes, Wireless Telephone, 11 No dialtone, 37 Obstructions, 36 PN: 72-1305-00-A.doc Configuration and Administration–NetLink 8000 Series Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Index Out of range, 36 Regulatory Domain, 19 Restore Defaults, 20 SpectraLink Voice Priority (SVP)

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