SpectraLink 84 Series Deployment Manual
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SpectraLink 84 Series Deployment Manual

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Download this manual See also: Administration Manual, User Manual
Spectralink 84-Series Wireless Telephone
Deployment Guide
Spectralink Software Versions
4.3.x to 4.13.x
1725-86724-000 Rev: T
March 2016

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Summary of Contents for SpectraLink 84 Series

  • Page 1 Spectralink 84-Series Wireless Telephone Deployment Guide Spectralink Software Versions 4.3.x to 4.13.x 1725-86724-000 Rev: T March 2016...
  • Page 2 The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

  • Page 3: Table Of Contents

    Chapter 3: Infrastructure ............. 23 Network Components ......................23 Recommended Reading ....................23 Quality of Service......................24 WLAN Security .........................24 Security Methods ......................24 System Diagram .......................26 System Requirements .....................27 System Components .......................27 Spectralink 84-Series handsets...................27 Servers ........................28 Access points ......................30 Ethernet switch ......................30 1725-86724-000_T.docx March 2016...
  • Page 4 Spectralink 84-Series Wireless Telephones Deployment Guide Chapter 4: Understanding Wireless Telephony Provisioning ..31 What is Provisioning? .....................31 The Provisioning Process ....................32 Managing Configuration Files ..................33 Viewing the .cfg File Templates ..................33 Where are the Templates? ..................34 Configuration Folder Contents ..................34 Viewing and Editing .cfg Files ..................35...
  • Page 5 Central Provisioning Server Requirements ..............107 Set up Directories ......................108 File Permissions ......................108 Downloading Spectralink 84-Series Software Files to the Central Provisioning Server ........................... 109 View the 84-Series Software Files ................110 Copy your custom .cfg files to the appropriate folders ..........110 Ensure the Provisioning Server is available on the LAN ..........
  • Page 6 Spectralink 84-Series Wireless Telephones Deployment Guide Chapter 10: Wireless Deployment ........112 Identify a Suitable Initial Provisioning Computer ............112 Enable the Handset’s Network Capabilities ............... 113 Download the Wireless Configuration to the Handsets ..........114 Optimization Pointers for Quantity Deployment ............116 Which Phone Goes to Which User? ................
  • Page 7 Transmission Obstructions ..................136 Part V: Appendices ........137 Appendix A: Setting up an FTP Server ......... 138 Appendix B: Upgrading Spectralink 84-Series Software .... 140 Upgrading Your Phones .................... 140 Appendix C: Using the Web Configuration Utility ....143 Configuration Using the Web Configuration Utility ...........

  • Page 8: Introduction

    Where is the Software? You will need to download the software from the Spectralink website. When you unzip the file, you will find folders for the configuration file templates and other files that are referenced in this document to help you deploy the handsets. Get the software at http://support.spectralink.com.

  • Page 9: Recommended Software Tools

    Product Support Spectralink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 10: Spectralink References

    For Return Material Authorization: mailto:nalarma@spectralink.com Spectralink References All Spectralink documents are available at http://support.spectralink.com. To go to a specific product page: Select the Product Category and Product Type from the dropdown lists and then select the product from the next page. All resources for that particular product are displayed by default under the All tab.

  • Page 11: Specific Documents

    Wi-Fi networks. For more detailed information on wireless LAN layout, network infrastructure, QoS, security and subnets, please see the Best Practices Guide to Network Design Considerations for Spectralink Wireless Telephones. This document identifies issues and solutions based on Spectralink’s extensive experience in enterprise-class Wi-Fi telephony.

  • Page 12: Conventions Used In This Guide

    The Web Info icon highlights supplementary information available online such as documents or downloads on support.spectralink.com or other locations. Timesaver A time-saving tip is typically used to mention or highlight a faster or alternative method for users who may already be familiar with the operation or method being discussed.

  • Page 13: Typography

    Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Spectralink Support Web site and other reference sites. Underlined blue Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.
  • Page 14 Spectralink 84-Series Wireless Telephones Deployment Guide Convention Description <MACaddress> Indicates that you must enter information specific to your installation, phone, or network. For example, when you see <MACaddress>, enter your phone’s 12-digit MAC address. If you see <installed-directory>, enter the path to your installation directory.

  • Page 15: Part I: Getting Started

    Part I: Getting Started Part I: Getting Started covers basic information you will need to understand the hardware and software components that comprise a wireless SIP implementation. This Part introduces you to SIP and managing the .cfg files that the 84-Series handset requires. ...

  • Page 16: Chapter 1: Quick Start With Slic

    Chapter 1: Quick Start with SLIC Use the Spectralink Installation and Configuration (SLIC) tool for a simple and speedy two-step setup process. Detailed information about this tool is provided in the Spectralink Installation and Configuration Tool Administration Guide available online. You can procure the tool from your service representative.

  • Page 17: Chapter 2: Handset Usage Scenarios

    Chapter 2: Handset Usage Scenarios How you provision and deploy your Spectralink 84-Series handsets depends on the usage scenario you will employ. Key factors in determining which scenario applies to your installation depend on three mutually exclusive usage criteria. Read through this document to get an idea of what a basic deployment looks like and then develop your own configuration tree that incorporates all the features you intend to deploy in your facility.

  • Page 18: Flat Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide Flat Deployment In the simplest deployment, all phones use virtually the same features, like ordinary office desk phones. This scenario is common in smaller or more homogenous facilities where handsets are assigned by extension and there is little variation in the features assigned to different users.

  • Page 19: User Profiles Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide Power Tip: More on configuring Groups Groups can be deployed under the Flat Deployment and User Profiles scenarios by including group parameters in individual user files. This is a workable alternative in a limited setting where simplicity of deployment is the primary consideration and future maintenance would not be a burden.

  • Page 20: Listing Handsets/Users To Be Deployed

    Spectralink 84-Series Wireless Telephones Deployment Guide Listing Handsets/Users to be Deployed Determine what handset models you will be deploying and who will be using them. We recommend that you use a spreadsheet to track the handsets and users. The list you make will vary depending on your scenario.
  • Page 21 Spectralink 84-Series Wireless Telephones Deployment Guide Admin Tip: OCS or Lync configuration ® If you are deploying Instant Messaging or other features which use OCS or Lync you will need to add a second row for each user to enter the parameters required by these applications.

  • Page 22: Sample File For Listing Users And Parameters

    Spectralink 84-Series Wireless Telephones Deployment Guide Setting column What it is Affects: QBC Target If using phone in single end-point mode, this is the [qbc.connect.ipAddress- PC host name or static IP address the phone will hostname] connect to OAI Virtual MAC If using User Profiles, the Virtual MAC to use as [oai.userId]...

  • Page 23: Chapter 3: Infrastructure

    This chapter covers the basic elements in a relatively simple system. Recommendations for your specific requirements are part of the service Spectralink includes with the installation of Spectralink wireless telephones. The following information will give you an overview of what each component does and how it is used by the wireless telephones.

  • Page 24: Quality Of Service

    Spectralink 84-Series Wireless Telephones Deployment Guide Quality of Service The Spectralink 84-Series handset uses Wi-Fi Multimedia (WMM), WMM Power Save and WMM Admission Control mechanisms to deliver enterprise-grade Quality of Service (QoS). The use of WMM and WMM Power Save are required. You can disable WMM Admission Control in the access points if needed.
  • Page 25 Spectralink 84-Series Wireless Telephones Deployment Guide Wireless Security in Audio Ease of Configuration and Other General Information Security Enterprise Method Environments knows the PSK can decode anyone’s traffic. The problem can be minimized with periodic rotation of long, hard-to-hack passwords.

  • Page 26: System Diagram

    Spectralink 84-Series Wireless Telephones Deployment Guide System Diagram The following diagram shows the Spectralink components residing on a typical network with APs and wireless LAN Ethernet Switch. 1725-86724-000_T.docx March 2016...

  • Page 27: System Requirements

    Spectralink 84-Series Wireless Telephones Deployment Guide Tip: Are multiple servers necessary? Sometimes a single piece of hardware may provide multiple services, for example some AP controllers can also provide radius services. Consult your service provider for more information about how to tailor your system configuration for your requirements.

  • Page 28: Servers

    A provisioning server is required to distribute firmware and configuration files to the handsets after they connect to the WLAN and network. The Spectralink 84-Series Wireless Telephones support FTP, TFTP, HTTP, HTTPS (for security) and FTPS provisioning servers for provisioning the phones.
  • Page 29 Cisco Secure Access Control Server (ACS), v5.2, 4.1  FreeRADIUS v2.1.10, 2.0.1 and 1.1.7 Other RADIUS servers may work properly with Spectralink handsets, but have not been tested. Inquiries on untested servers will receive limited, “Best Effort”, support. DHCP Server...

  • Page 30: Access Points

    Enterprise-grade Wi-Fi access points provide the connection between the wired LAN and the wireless LAN. VIEW Certified APs must be positioned in all areas where Spectralink handsets will be used to ensure seamless radio coverage. The number, type and placement of access points will affect the coverage area and capacity of the wireless system.

  • Page 31: Chapter 4: Understanding Wireless Telephony Provisioning

    Chapter 4: Understanding Wireless Telephony Provisioning The Spectralink 84-Series Wireless Telephone is a Wi-Fi device that provides users with a wireless extension to the SIP call server. By seamlessly integrating into a SIP environment, wireless telephone users are provided with high-quality mobile voice communications throughout the workplace, giving users the freedom to roam throughout the workplace while providing all the features and functionality of a wired SIP desk phone.

  • Page 32: The Provisioning Process

    Spectralink 84-Series Wireless Telephones Deployment Guide settings can be addressed with increased confidence by the telephony administrator by referring to more advanced references. The configuration process outlined in this document provides a basic structure upon which more complex features may be provisioned and deployed.

  • Page 33: Managing Configuration Files

    Spectralink 84-Series Wireless Telephones Deployment Guide started. Meanwhile, the handsets that have been loaded are busy associating with the wireless LAN, finding the central provisioning server and obtaining the rest of the configuration files. Once it has all these files, it is fully provisioned and may be tested and deployed anywhere in the facility.

  • Page 34: Where Are The Templates

    Download the software zip to any convenient location for now. Extract the files. The templates are located in the Config folder. The other files in the software zip are explained in Downloading Spectralink 84-Series Software Files to the Central Provisioning Server.

  • Page 35: Viewing And Editing .Cfg Files

    Spectralink 84-Series Wireless Telephones Deployment Guide Features folder barcode.cfg directory.cfg oai.cfg PersAlarms.cfg ptt.cfg RTLS.cfg Scenarios folder Flat_Deployment folder 000000000000.cfg site.cfg MACaddress-ext.cfg Group_Deployment folder MACaddress.cfg site.cfg group.cfg identity.cfg User_Profiles_Deployment folder 000000000000.cfg site.cfg login.cfg Troubleshooting folder logging.cfg everything.cfg USB_Setup folder 000000000000.cfg wireless.cfg 000000000000-directory~.xml...
  • Page 36 Spectralink 84-Series Wireless Telephones Deployment Guide and provides errors if the structure is incorrect. The downside is that it can corrupt the lengthy security certificates used by our phones and the GUI may not be that easy to work with. It may also remove hierarchical structures of XML files created in a text editor if it is used to edit the file, leaving the text file more difficult to view.

  • Page 37: Creating New .Cfg Files

    Spectralink 84-Series Wireless Telephones Deployment Guide Example .cfg file with both tree view and text view displayed The above example shows a portion of the barcode.cfg file, a feature template that contains the barcode parameters. You can see the screen has two parts, the “tree” view is on the left and text and values are on the right.

  • Page 38: Types Of .Cfg Files

    Spectralink 84-Series Wireless Telephones Deployment Guide When you need to refine the .cfg files to suit your own requirements, parameters can be copied from sample files provided with the downloaded code and pasted into the files you have developed for this initial deployment. Or you may decide to establish your own feature structure by locating the parameters you wish to modify in one of the sample files, editing the contents accordingly and saving it with a file name that conforms to your file structure strategy.
  • Page 39 Spectralink 84-Series Wireless Telephones Deployment Guide How the Handset Finds the Software When a phone running 4.3.0/4.4.x or later software boots, it will automatically look for the slink84xx.sip.ld or slink84xx.lync.ld. This is a hardcoded filename that is not dependent on the APP_FILE_PATH parameter in the 000000000000.cfg or [MACaddress].cfg files.

  • Page 40: General-To-Specific Criteria

    Spectralink 84-Series Wireless Telephones Deployment Guide Notice the site.cfg file in the CONFIG_FILE list. The site.cfg file is present in all deployment scenarios. It holds system and telephony parameters that are common to all phones. The config files used by the different scenarios are covered in more detail later in this chapter.

  • Page 41: Flat Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide  General settings: system wide settings are set in the site.cfg file,  A few phones: features can be deployed that apply only to certain groups,  A specific phone (or user): extension information is set in a per-phone file.
  • Page 42 Spectralink 84-Series Wireless Telephones Deployment Guide In this scenario a variable is used—[PHONE_MAC_ADDRESS]—to direct the handset to its own phone-specific MACaddress .cfg file. Admin Tip: Naming the phone-specific configuration file The [PHONE_MAC_ADDRESS]-ext.cfg file uses a variable to point to the MACaddress files you create for each phone/extension.
  • Page 43 Spectralink 84-Series Wireless Telephones Deployment Guide MACaddress-ext.cfg You must create a specific <MACaddress>-ext.cfg file for each phone/extension you deploy. The User spreadsheet you completed that lists each extension/user and the MACaddress of the phone assigned to that extension will help you create these files.

  • Page 44: Group_Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide Group_Deployment Group deployment is more complex than Flat deployment but far easier to manage if you needto differentiate users into groups. In this deployment, you will need to create a <MACaddress>.cfg file for each phone. During deployment, the phone looks for this file and uses it for direction to other .cfg files.
  • Page 45 Spectralink 84-Series Wireless Telephones Deployment Guide Example screen for MACaddress.cfg, the top level .cfg file for Group Deployment In the example screen the CONFIG_FILES use descriptive filenames for the per-phone .cfg file and the group.cfg files. Site.cfg The template that contains most common parameters including network and telephony information that pertains to all of the handsets, such as SIP servers, dial plan, etc.

  • Page 46: User_Profiles_Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide Groups <macaddress>.cfg site.cfg, groupA-B-C.cfg, <identity>.cfg Site.cfg Includes site-wide defaults for any group parameters, such as PTT, barcode or apps. Group A Group B Group C ICU Nurse Maternity Nurse Nursing Supervisor PTT channel 5...
  • Page 47 Spectralink 84-Series Wireless Telephones Deployment Guide 000000000000.cfg When deploying User Profiles, you will use the default master template file (000000000000.cfg) which directs the handsets to the site.cfg file. The login.cfg file is not referenced. site.cfg The template that contains most common parameters including network and telephony information that pertains to all of the handsets, such as SIP servers, dial plan, etc.

  • Page 48: Features Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide User Profiles 00000000000.cfg - site.cfg Site.cfg (This file enables user profiles) (one file for each user) [UserA].cfg (one file for each user) [UserB].cfg (one file for each user) [UserC].cfg Features Deployment Features files can be used as a resource to drag-and-drop parameters into other files or they may be used as feature deployment files by directing the handset to them in the 000000000000.cfg file or MACaddress.cfg file.

  • Page 49: Part Ii: Configuration

    Part II: Configuration Part II: Configuration covers the essential information you need to know in order to set the parameters in the handsets so that they work in your facility.  Listing what parameters need to be set. In coordination with the spreadsheet you have already started, this Chapter 4 goes into detail about what parameters are requested by each file.

  • Page 50: Chapter 5: Determining What Parameters You Will Need To Configure

    Chapter 5: Determining What Parameters You Will Need to Configure Before jumping into configuring the files, take a moment to ensure that you know the values for all the parameters you will need to set. Using the Template Spreadsheet The Configuration Parameters Spreadsheet is divided into wireless, system, group and user settings by tabs.

  • Page 51: Wireless Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide Wireless Settings Wireless parameters are located in the wireless.cfg template. They include: The phones’ administrative password Provisioning server information  Server type (FTP,TFTP, HTTP, HTTPS)  Server name or IP  User name ...

  • Page 52: System And Telephony Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide System and Telephony Settings System parameters are located in the site.cfg template. Each deployment scenario has a slightly different version. Use the template for your scenario to avoid confusion. Logging  File size ...

  • Page 53: Per-Phone (User) Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide Per-Phone (User) Settings Per –phone parameters are located in the per-phone file which is different for each scenario. Use the template for your scenario to avoid confusion. The parameters for each scenario are identical except a User Profiles section and a Lync section are added if you are deploying User Profiles.

  • Page 54: Feature(S) And Group(S) Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide Feature(s) and Group(s) Settings The Features folder contains a file for each feature listed here. If a feature applies only to a Group, the parameters can be moved to a Group .cfg file. Parameters can be moved to the site.cfg file if a feature applies to the entire deployment.

  • Page 55: Chapter 6: Telephony Server Variations

    84-Series Wireless Telephones and Microsoft Lync Server 2013. Microsoft Lync compatibility Spectralink software is available in two variants – Microsoft® Lync® and non-Lync (or open SIP). Starting with Spectralink software 4.3/4.4 and continuing to 4.5/4.6, even numbered releases support both Lync and open SIP and odd numbered releases support open SIP only.
  • Page 56 Spectralink 84-Series Wireless Telephones Deployment Guide All handsets have product ID’s that identify them as Lync or non-Lync compatible. 84-Series Product IDs with Microsoft Lync Support Label example Model Lync SKUs 8440: 2200-37149-001, 2200-37150-001 2200-37174-101, 2200-37175-101 8441: 2200-37290-001, 2200-37290-101 8450:...

  • Page 57: Lync Interoperability Overview

    OpenSIP Telephony Server The Spectralink 84-Series handsets have been tested with several SIP servers. Special interoperability guides have been produced and are available on the Spectralink website. See the References section at the front of this document for directions to these documents.

  • Page 58: Chapter 7: Configuring Central Provisioning Server .Cfg Files

    Chapter 7: Configuring Central Provisioning Server .cfg files This chapter is used to configure files that reside on the central provisioning server. Finalize your Deployment Scenario Structure Draw a diagram of your deployment structure to determine if additional design considerations need to be explored before provisioning.

  • Page 59: Configure Site.cfg

    Spectralink 84-Series Wireless Telephones Deployment Guide Configure site.cfg All three scenarios reference the site.cfg file, which is positioned as the last file in the CONFIG_FILE list. Positioning it is a neat way to ensure that any per-user or group file parameters have precedence.

  • Page 60: System Parameters

    Spectralink 84-Series Wireless Telephones Deployment Guide System Parameters Log and syslog parameters are in the System folder. When you will see a separate .set parameter Only the device.x parameter uses the mechanism that requires a set=1 parameter to confirm the parameter value. The device.x parameter is disabled by set=0. You will not see the .set parameter used with any other type of parameter.
  • Page 61 Permitted Values Default log.render.stdout 0 or 1 Set to 1. Spectralink recommends that you do not change this value. Note that on Spectralink handsets, the default value is 0. Syslog Spectralink recommends: Monitoring wireless events Spectralink recommends that you provision a syslog server so that the wireless telephony events can be monitored.

  • Page 62: Telephony Parameters

    Spectralink 84-Series Wireless Telephones Deployment Guide Telephony Parameters If your site.cfg file has two telephony sections---one for Lync and one for openSIP—delete the one you will not use to avoid configuration conflicts. Caution: Deleting unused parameters If both types of server parameters are present in your site.cfg file, you MUST delete either the Lync or openSIP folder.
  • Page 63 Spectralink 84-Series Wireless Telephones Deployment Guide SIP Server The SIP server is the server that accepts and manages the registrations for the phones. Parameter Permitted Values Default voIpProt.server.x.address dotted-decimal IP Null address or hostname The IP address or host name and port of a SIP server that accepts registrations.
  • Page 64 Spectralink 84-Series Wireless Telephones Deployment Guide Voicemail Parameter Permitted Values Default up.oneTouchVoiceMail 0 or 1 If set to 1, the voicemail summary display is bypassed and voicemail is dialed directly (if configured). up.mwiVisible 0 or 1 If set is 0, the incoming MWI notifications for lines where the MWI callback mode is disabled msg.mwi.x.callBackMode...

  • Page 65: Feature Parameters

    Spectralink 84-Series Wireless Telephones Deployment Guide Feature Parameters Some commonly used features are included in the site.cfg file. Features that are used by all phones can be included in this file. The features that do not have separate .cfg files are explained below.
  • Page 66 Spectralink 84-Series Wireless Telephones Deployment Guide Applications Parameter Permitted Values Default apps.x.label String null The descriptive text that displays in the Applications menu apps.x.url The URL of an application The label and URL of up to 12 applications (for x = 1 to 12).
  • Page 67 . Notes: If this parameter is set, it will take precedence even if the DHCP server is available. If this registration is used for Microsoft Office Communications Server 2007 R2 on Spectralink handsets, this parameter must be in the form OCShostname.OSCdomain_name reg.2.server.1.address.
  • Page 68 Spectralink 84-Series Wireless Telephones Deployment Guide Parameter Permitted Values Default sec.TLS.customCaCert.x String Null The custom certificate for TLS Application Profile x (x= 1 to 6). This parameter is not in the template but may need to be added. It is not required if you use DHCP option 43 to tell the phone where to get its certificate automatically but if that is not available , then add the certificate using this parameter.

  • Page 69: User Profiles

    Spectralink 84-Series Wireless Telephones Deployment Guide User Profiles When deploying User Profiles, you must specify that a login is required in order to use the phone. The phone uses the profile.login.enabled=”1” parameter to present a login prompt. In our template, login in enabled and required, other users besides the default user can log in, users remain logged in when the handset reboots, if prov.login.persistent="1"...

  • Page 70: Configure The Per-Phone .Cfg File

    Spectralink 84-Series Wireless Telephones Deployment Guide Configure the Per-phone .cfg File All three scenarios use nearly identical per-phone files. They all contain the line registrations that the phone will need to, well, to be telephones. Both the Flat and Group Deployment scenarios have per phone files that are linked directly to the phones’...

  • Page 71: Per-Phone .Cfg Files

    Spectralink 84-Series Wireless Telephones Deployment Guide boot.log, or <MACaddress>-license.cfg. These file names are used by the phone itself to store user preferences (overrides) and logging information. Group Deployment In the Group Deployment scenario the per-phone .cfg filename you see in the top level .cfg file is identity.cfg.
  • Page 72 Note that this parameter may be overridden by the per-registration parameter of reg.x.callsPerLineKey reg.x.address string address Null The user part (for example, 1002) or the user and the host part (for example, 1002@Spectralink.com) of the registration SIP URI or the H.323 ID/extension. reg.x.auth.password string Null The password to be used for SIP server extension for this registration.

  • Page 73: Per-User .Cfg Files

    Spectralink 84-Series Wireless Telephones Deployment Guide Parameter Permitted Values Default reg.x.label UTF-8 encoded string Null reg.x.address The text label that displays next to the line key for registration x. If Null, the user part of is used. reg.x.displayName UTF-8 encoded string Null The display name used in SIP signaling and/or the H.323 alias used as the default caller ID.
  • Page 74 Spectralink 84-Series Wireless Telephones Deployment Guide Per-user login.cfg file for User Profiles Deployment Parameter Permitted Values Default prov.login.localPassword String The password used to validate the user login. It is stored either as plain text or encrypted (an SHA1 hash). Lync Line Registration The Lync line registration information should not be changed.
  • Page 75 Spectralink 84-Series Wireless Telephones Deployment Guide Parameter Permitted Values Default oai.userId String of eight hexadecimal Null characters The lower four bytes of the six-byte OAI handset identifier in the OAI gateway. If OAI is provisioned in the site.cfg file, you can use this parameter to provide a user ID to the OAI gateway.

  • Page 76: Configure The .Cfg File

    Spectralink 84-Series Wireless Telephones Deployment Guide Configure the <MACaddress>.cfg file In Group Deployment, you will need to create a top level .cfg file for each phone. This top level file will reference the per-phone file you created in the previous section and the feature.cfg and Group.cfg files you create.
  • Page 77 Spectralink 84-Series Wireless Telephones Deployment Guide Template value Type of .cfg file Example name GroupA.cfg Custom group file ICUnurse.cfg GroupB.cfg Custom group file MaternityNurse.cfg site.cfg System parameters site.cfg Enter values for the DIRECTORIES (You will set up these directories in the central provisioning server).

  • Page 78: Deploying Features

    Spectralink 84-Series Wireless Telephones Deployment Guide Deploying Features Some commonly-used features are included in the site.cfg file. The templates include .cfg files for several features that may not be as familiar or may be only partially deployed. These .cfg files can be uses as a resource to add features and parameters to existing site.cfg or group.cfg files.

  • Page 79: Oai

    The address of the OAI server. Personal Alarms Spectralink 8441 and 8453 handsets offer personal monitoring and duress call functionality, including “man down” alarms, “running” alarms and duress calls to an emergency number. Duress call alarms can also be deployed within the functionality of the 8440 and 8452 models.

  • Page 80: Push-To-Talk (Ptt)

    Spectralink 84-Series Wireless Telephones Deployment Guide Push-to-talk (PTT) PTT and Emergency Dial parameters are both included in the ptt.cfg file as they both use the large Talk button on the left side of the handset. Parameters from this file can be moved to the site.cfg and/or a group file.
  • Page 81 0 or 1 If 0, the PTT protocol behavior is not compatible with Spectralink handset models 8020/8030 or older. If 1, all PTT protocol behavior is compatible with the older Spectralink handsets, even if some configuration parameters are incompatible. For example, if this parameter is enabled and ptt.codec...

  • Page 82: Rtls

    PTT broadcasts on the channel. subscribed is disabled, the phone will not be subscribed to the channel. If enabled, the phone will subscribe to the channel. RTLS This parameter configures the use of the Ekahau Location System for the Spectralink handsets. 1725-86724-000_T.docx March 2016...

  • Page 83: Save The Central Provisioning Server .Cfg Files

    Spectralink 84-Series Wireless Telephones Deployment Guide Parameter Permitted Values Default wifi.rtls.ekahau.address IP-address 169.254.10.10 The IP address of the Ekahau Positioning Engine. wifi.rtls.ekahau.enable 0 or 1 If 0, the Ekahua Real-Time Location System (RTLS) is disabled. If 1, the Ekahua RTLS is enabled.

  • Page 84: Chapter 8: Configuring Wireless Parameters (Without Slic)

    Chapter 8: Configuring Wireless Parameters (without SLIC) Admin Tip: Using SLIC The Spectralink Installation and Configuration (SLIC) tool is the preferred and recommended method for configuring wireless parameters. See Chapter 1: Quick Start with SLIC for additional information. For those using SLIC, this chapter provides detailed information about wireless configuration parameters.

  • Page 85: Prepare To Configure The Wireless Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide Prepare to Configure the Wireless Settings Wireless settings are listed in Chapter 4. Review the list and ensure you have the necessary information before you start. You can use the same computer to provision the wireless settings that you used to configure the central provisioning server .cfg files in Chapter 5.

  • Page 86: Usbnet

    Spectralink 84-Series Wireless Telephones Deployment Guide Settings: Each <device/> Parameter has a Corresponding .set Parameter with One Exception Note that each parameter has a corresponding parameter that <device/> .set enables or disables the parameter. There is one exception to this rule: the parameter applies to both device.sec.TLS.customDeviceCertX.set...

  • Page 87: Provisioning Server

    Spectralink 84-Series Wireless Telephones Deployment Guide Enter a value and change set to 1. Parameter Permitted Values Default device.auth.localAdminPassword string (32 character max) The phone’s local administrative password. The minimum length is defined by sec.pwd.length.admin. If not defined, the default length is 1.
  • Page 88 Spectralink 84-Series Wireless Telephones Deployment Guide Parameters that apply to all types of provisioning servers. Parameter Permitted Values Default device.dhcp.bootSrvUseOpt Default, Custom, Static, CustomAndDefault Null Default The phone will look for option number 66 (string type) in the response received from the DHCP server.

  • Page 89: Wirelesssettings

    Spectralink 84-Series Wireless Telephones Deployment Guide Parameter Permitted Values Default device.prov.password string Null The password for the phone to log in to the provisioning server. Note that a password may not be required. Note: If you modify this parameter, the phone will re-provision. The phone may also reboot if the configuration on the provisioning server has changed.

  • Page 90: Wi-Fi Radio Settings

    1. More information about 802.11n can be found in the Spectralink white paper Deploying Enterprise-Grade Wi-Fi Telephony. See the references section in the front of this document for more information. Determine which domain you are in and the radio settings you will need by referring to the pertinent tables below.
  • Page 91 2.4 GHz and 5 GHz options. To disable the band roaming mechanism, configure only the band that the Spectralink 84-Series handsets are to use (either 2.4 GHz or 5 GHz, not both).
  • Page 92 Spectralink 84-Series Wireless Telephones Deployment Guide For Regulatory Domain 1: Sub-band for 5 GHz Channel DFS (Yes/No) Band 36, 40, 44, 48 52, 56, 60, 64 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 149, 153, 157, 161, 165...
  • Page 93 Spectralink 84-Series Wireless Telephones Deployment Guide  When TPC is enabled, it may further reduce the phone's transmit power  P7 is also called "Auto" in various menus  P7/Auto is the default setting If no maximum is set, the handset uses the Auto/P7 settings for each channel activated.
  • Page 94 Spectralink 84-Series Wireless Telephones Deployment Guide For Regulatory Domain 2: Maximum Power for Definition 2.4 GHz Band 1mW RMS power 0dBm (6mW peak OFDM, 1.8mW peak CCK) 5 mW RMS power 7dBm (32mW peak OFDM, 9mW peak CCK) 10 mW RMS power 10dBm (63mW peak OFDM, 18mW peak CCK)

  • Page 95: Wi-Fi Security

    Wireless security is configured using SLIC or using the USB method. Although tedious, methods that do not require certificates can also be configured manually by entering the information through the keypad using the Admin menus. For SLIC see Spectralink Installation and Configuration Tool Administration Guide. For the USB method see...
  • Page 96 WEP makes use of up to 4 pre-shared encryption keys. These keys can be either 40 or 104 bits in length and must consist of only hexadecimal characters. The Spectralink 84-Series handsets do not support key rotation. During operation, only one key can be used by the phone.
  • Page 97 In both cases, a PSK is used for the authentication. The PSK is a 64-character hexadecimal key. To make the key easier to configure, a password (sometimes called a passphrase) and the SSID are used to create the PSK. The Spectralink 84-Series handsets can use either the PSK or passphrase form in the configuration.
  • Page 98 WPA2-Enterprise WPA2-Enterprise uses l Extensible Authentication Protocol (EAP) types supported for authentication. The Spectralink 84-Series handsets support three common methods: EAP-TLS, PEAPv0/-MSCHAP/-v2 and EAP-FAST. All of these require that a certificate be installed on the handset so the phone can authenticate the RADIUS server (and prevent a man-in-the-middle attack).
  • Page 99 There are two fast roaming methods: Opportunistic Key Caching (OKC), which is from the standards body, and Cisco Client Key Management (CCKM). CCKM is only available on Cisco wireless infrastructure. The Spectralink 84-Series handsets support both methods of fast roaming for WPA2-Enterprise.
  • Page 100 (Platform Profile 2) BuiltinAndPlatform1, BuiltinAndPlatform2, All, Platform1, Platform2, Platform1AndPlatform2 Although a number of different combinations are permitted, Spectralink recommends that you set the value to the Platform that corresponds to the customCaCert entered for device.sec.TLS,customCaCertx: Platform1 or Platform2. device.sec.TLS.profileSelection.dot1x PlatformProfile1, PlatformProfile1 PlatformProfile2 This setting links the certificates specified in the CaCertListx (1 or 2) to the Wi-Fi security method (dot1x) you specified in device.wifi.wpa2Ent.method.
  • Page 101 Spectralink 84-Series Wireless Telephones Deployment Guide Example configurations EAP-TLS parameters PEAP parameters 1725-86724-000_T.docx March 2016...
  • Page 102 Spectralink 84-Series Wireless Telephones Deployment Guide EAP-FAST parameters For out-of-band provisioning, delete the unused type of provisioning, in-band or out-of-band. Wi-Fi QoS If the APs used in your facility enforce admission control or access control, this QoS setting must be configured. Consult your AP documents for specific information about AP requirements and the value of this parameter if not null.

  • Page 103: Dhcp

    Spectralink 84-Series Wireless Telephones Deployment Guide DHCP Spectralink recommends: Use DHCP Unless you have a compelling reason to use static IP addresses, Spectralink recommends that you use a DHCP server and configure the server for required settings. The Spectralink Administrators Guide has additional DHCP settings.
  • Page 104 Spectralink 84-Series Wireless Telephones Deployment Guide Set SNTP parameters to appropriate values for your organization. Typically you will establish the SNTP server name and the GMT offset for your time zone. Settings: Configuring Your Phone for Local Conditions Most of the default settings are typically adequate; however, if SNTP settings are not available through DHCP, you will need to edit the SNTP GMT offset, and (possibly) the SNTP server address for the correct local conditions.
  • Page 105 Spectralink 84-Series Wireless Telephones Deployment Guide Time Zone Abbreviations Seconds offset GMT+8 CCT = China Coast Time, USSR Zone 7 28800 AWST = Australian Western Standard Time WST = Western Standard Time (Australia) GMT+9 JST = Japan Standard Time, USSR Zone 8...

  • Page 106: Part Iii: Deployment

    Part III: Deployment At this point, you have configured the .cfg files for wireless deployment and for the central provisioning server. The deployment process involves loading these files into their proper location so that the phone can use them. Deployment is a two-step process. The phones are loaded with the wireless parameters and then they associate with the wireless LAN and obtain the rest of the parameters from the central provisioning server.

  • Page 107: Chapter 9: Set Up The Central Provisioning Server

    Chapter 9: Set up the Central Provisioning Server This chapter provides basic instructions for setting up a central provisioning server. If you are new to this process, it is important to read every section in this chapter. A central provisioning server provides central management of software upgrades, language support, configuration management, and diagnostic logging.

  • Page 108: Set Up Directories

    Software. See Appendix A for instructions about setting up an FTP server. Tip: Choosing a Provisioning Protocol By default, Spectralink sets FTP as the provisioning protocol on all Spectralink phones. This guide focuses on the FTP provisioning protocol. Other supported protocols include TFTP, HTTP, and HTTPS.

  • Page 109: Downloading Spectralink 84-Series Software Files To The Central Provisioning Server

    Spectralink 84-Series Wireless Telephones Deployment Guide Spectralink recommends: Read and write access Spectralink recommends that the phones have full read and write access to each directory. Tip: Allowing File Uploads to Your Provisioning Server Spectralink recommends that you allow file uploads to the provisioning server. File uploads allow event log files to be uploaded.

  • Page 110: View The 84-Series Software Files

    In previous software releases, several software filenames were provided based on the hardware id of the 84-Series handset. E.g. 3111-36150-001.sip.ld was the software for the 8440 handset model. With Spectralink Software Release 4.3.x/4.4.x and later, a unified software file is deployed that is applicable for all hardware models (the 8440, 8441, 8450, 8452, and 8453 handset models).

  • Page 111: Ensure The Provisioning Server Is Available On The Lan

    Spectralink 84-Series Wireless Telephones Deployment Guide Load the central provisioning server .cfg files into the top level of the folder hierarchy. This includes the 000000000000.cfg or MACaddress.cfg top level files, the site.cfg and any group or feature .cfg files and any per-phone files.

  • Page 112: Chapter 10: Wireless Deployment

    The following section explains how to set up a temporary initial provisioning computer. This step is not needed if you are using SLIC for initial deployment. See Spectralink Installation and Configuration Tool Administration Guide for more information about using SLIC.

  • Page 113: Enable The Handset's Network Capabilities

    If the initial provisioning computer is not running Microsoft Windows 7, you will need to load a USB driver so that the computer can detect your Spectralink 84-Series handsets as a USB network device. Copy the correct 84xx.inf to it, using the steps itemized below, You will add the handset as a network device with Windows Add New Hardware wizard.

  • Page 114: Download The Wireless Configuration To The Handsets

    Spectralink 84-Series Wireless Telephones Deployment Guide Download the Wireless Configuration to the Handsets Each scenario has its own set of features to be tested and informs what sample set should be the first to deploy. Select a sample subset of phones for your initial deployment that will span the variety of features you have deployed to different users, or if all users will be deployed with the same features, choose two phones.
  • Page 115 Spectralink 84-Series Wireless Telephones Deployment Guide h Click Finish. Depending on the USB port you choose on the initial provisioning computer, you may also encounter a Windows alert advising you of a higher speed connection available with a different USB port. You can safely ignore this message or, if you want, you can choose another USB port on your computer that provides high-speed USB 2.0 support.

  • Page 116: Optimization Pointers For Quantity Deployment

    Spectralink 84-Series Wireless Telephones Deployment Guide Admin Tip: Re-downloading the software If something has gone wrong and the configuration needs to be edited and the phone needs to be redeployed, reset factory defaults and start over at step 3 above.
  • Page 117 Spectralink 84-Series Wireless Telephones Deployment Guide than the central provisioning server for this purpose due to usually conflicting FTP requirements between initial and central provisioning. The wireless.cfg file and the 000000000000.cfg file in the USB_Setup folder are only used for the initial deployment of new phones, RMA replaced phones or after a phone is reset to factory defaults.

  • Page 118: Chapter 11: Testing The Handsets

    A has a configuration file that specifies that server B should be used, and server B has a configuration file that specifies that server A should be used. To detect errors, including IP address conflicts, Spectralink recommends that you test the new configuration files on two phones before initializing all phones.

  • Page 119: Chapter 12: Deploying Additional Phones Or Features

    Chapter 12: Deploying Additional Phones or Features After your initial installation you may decide to add more phones, expand the feature set or you may need to repair a phone and redeploy it. This chapter covers the sequence of actions you should take when these situations occur.

  • Page 120: Decommissioning For Rma

    This document covers basic telephony functions and several very popular features. If you need more information about any of the features or want to deploy additional features, please see the Spectralink Administrator’s Guide and the various Feature Profiles that will give you the data you need to configure your system.

  • Page 121: Part Iv: Troubleshooting

    Spectralink 84-Series Wireless Telephones in a wireless environment. The handset can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

  • Page 122: Chapter 13: Basic Troubleshooting

    Chapter 13: Basic Troubleshooting Config Files Navigate to Settings> Status> Platform> Configuration. The configuration screen displays the IP address of the server, the protocol being used, the .cfg files and detailed information about each of the .cfg files. Provisioning Methods and Override Files Three provisioning methods exist;...

  • Page 123: Clearing Overrides On A Single Phone

    Spectralink 84-Series Wireless Telephones Deployment Guide  deleted through the Reset Local Configuration menu selection  configured using the <device/> parameters  the <MACaddress>-.phone.cfg override file on the central provisioning server is deleted. Clearing overrides on a single phone On the phone, go to Settings> Advanced> Administration Settings> Reset to Defaults.

  • Page 124: Connection To Sip Server And Calling

    Spectralink 84-Series Wireless Telephones Deployment Guide Symptom Problem Corrective Action No bars The phone has not  Verify setting in your Bars with red X associated with an AP. wireless.cfg file.  If settings are changed, Connection to SIP Server and Calling...

  • Page 125: Display

    Spectralink 84-Series Wireless Telephones Deployment Guide Display Symptom Problem Corrective Action The time and date are not You have disconnected the Do one of the following: displayed. handset from the WLAN or  Reconnect the handset to the there is no SNTP server WLAN.

  • Page 126: Setting Up Syslog

    "log.level.change.lp" found, ignoring. Settings: Types of parameter values The configuration parameters available in the Spectralink Software use a variety of values, including Boolean, integer, enumerated types, and arrays (a table of values). Each parameter included in the 84-Series template files is listed in this document along with its description, the default value, and the permissible values.

  • Page 127: Chapter 14: Wi-Fi Diagnostics

    Chapter 14: Wi-Fi Diagnostics The Wi-Fi diagnostics feature enables you to gauge the overall health of the Spectralink 84-Series handsets in relation to the rest of the system, particularly the Access Points (APs). These Diagnostics screens can be accessed from standby mode but the diagnostics data will be stale, showing the last update.

  • Page 128: Screen 1 (Packet Count)

    Spectralink 84-Series Wireless Telephones Deployment Guide Screen 1 (Packet Count)  Line 1: Missed receive packet count since power on  Line 2: Missed transmit packet count since power on  Line 3: Receive retry count since power on ...

  • Page 129: Screen 3 (Ap List)

    Spectralink 84-Series Wireless Telephones Deployment Guide Screen 3 (AP List)  Line 1: Currently associated AP The format of this line is as follows: mmmmch-ssaid where: mmmm—Last 6 bytes of the AP’s MAC address ch—Channel number ss—Signal Strength  Other lines: Other local APs The format of each line is as follows: mmmmch-ssmnem where: mmmm—Last 6 bytes of the AP’s MAC address ch—Channel number...

  • Page 130: Screen 4 (Association Count/Failure)

    Spectralink 84-Series Wireless Telephones Deployment Guide  AthF: Authentication failure  AscF: Association failure  SecT: Security handshake timeout  SecF: Security handshake failure  Cnfg: The AP is not configured correctly for security, QOS, or infrastructure network Screen 4 (Association Count/Failure) ...

  • Page 131: Screen 5 (Security)

    Spectralink 84-Series Wireless Telephones Deployment Guide Screen 5 (Security)  Line 1: Count of Message Authentication Code (MIC) Failures since power on  Line 2: MAC sequence number of packet causing last MIC error/failure  Line 3: Count of Integrity Check Value (ICV) errors since power on ...

  • Page 132: Chapter 15: Run Site Survey

    Chapter 15: Run Site Survey The Run Site Survey feature is used to evaluate the facility RF coverage before certifying that an installation is complete. It can also be used at any time to evaluate coverage by displaying RF signal strength, to gain information about an AP, and to scan an area for all APs regardless of the Service Set Identifier (SSID).
  • Page 133 Spectralink 84-Series Wireless Telephones Deployment Guide  Line 3: 2.4-GHz band channels, if enabled. Channel range is displayed in parentheses (  Lines 4 to 7: 5-GHz band channels, if enabled. If a particular band is a Dynamic Frequency Selection (DFS) channel, (DFS) is displayed.

  • Page 134: Update Interval

    Spectralink 84-Series Wireless Telephones Deployment Guide  Line 5: data rates (5.5Mbps is Basic while others are supported)  Line 6: Beacon rate (102.4ms), with DTIM = 2  Line 7: Capability info: SM=spectrum management enabled, SP=short preamble, ST=short timeslot, PR=privacy bit enabled, CA=channel agility...
  • Page 135 Spectralink 84-Series Wireless Telephones Deployment Guide key. When enabled, the Freeze soft key will not update the AP list until the Update is again activated. To activate the Update, press the Update soft key. 1725-86724-000_T.docx March 2016...

  • Page 136: Chapter 16: Access Point Issues

    Chapter 16: Access Point Issues Most, but not all, handset audio issues are associated with AP range, RF signal strength, positioning, and capacity. Performing a site survey as described in Run Site Survey on page 4- 57 can isolate the AP causing these types of issues. If the handset itself is suspected, conduct a parallel site survey with a handset that is known to be properly functioning.

  • Page 137: Part V: Appendices

    Part V: Appendices 1725-86724-000_T.docx March 2016...

  • Page 138: Appendix A: Setting Up An Ftp Server

    FileZilla Server, is available for Windows. This application (version 0.9.xx) has been tested with the Spectralink Software. Tip: Choosing a Provisioning Protocol By default, Spectralink sets FTP as the provisioning protocol on all Spectralink phones. This guide focuses on the FTP provisioning protocol. Other supported protocols include TFTP, HTTP, and HTTPS.
  • Page 139 Spectralink 84-Series Wireless Telephones Deployment Guide Determine the IP address of the FTP server by entering cmd in the Run dialog on your Start menu, and ipconfig in the command prompt. The IP Address of the FTP server is shown.

  • Page 140: Appendix B: Upgrading Spectralink 84-Series Software

    Appendix B: Upgrading Spectralink 84-Series Software You can upgrade the software that is running on the Spectralink 84-Series handsets in your organization. The updater, Spectralink software executable, and configuration files can all be updated on the central provisioning server. Upgrading Your Phones Please read the Release Notes before performing the upgrade.
  • Page 141 Therefore we must direct the phone to the new unified filename at the start and it will thereafter know how to find it. To upgrade phones running 4.2.1 (or earlier) to Spectralink 84-Series software 4.3.x/4.4.x or later: Back up your existing application and configuration files.
  • Page 142 Contact a Deployment Specialist for assistance in setting up this option. To upgrade phones to Spectralink 84-Series software 4.2.0 Back up your existing application and configuration files. Log into the central provisioning server and download the 4.2.0 software from the website.

  • Page 143: Appendix C: Using The Web Configuration Utility

    The default user password is 123 and the default administrative password is 456. Spectralink recommends: Change default password Spectralink recommends that you change the administrative password from the default value. Settings: Limitations of the Web Configuration Utility...
  • Page 144 Spectralink 84-Series Wireless Telephones Deployment Guide For a list of supported Web browsers, see the latest Spectralink Web Configuration Utility User Guide. Enter the phone’s IP address in the Web browser’s address bar (as shown next). A Web page similar to the one shown next displays.
  • Page 145 Spectralink 84-Series Wireless Telephones Deployment Guide A Web page similar to the one shown below displays. Make the desired configuration changes to the handset’s configuration. For example, to change the handset’s displayed language to French, do the following: Select Preferences> Additional Preferences.

  • Page 146: Exporting Configuration Files

    Spectralink 84-Series Wireless Telephones Deployment Guide Exporting Configuration Files You can export the Spectralink 84-Series handset configuration files using the Web Configuration Utility. Caution: Security Passwords and security keys from the device settings are not exported. These parameters are listed at the top of the exported file, so they can be found quickly for editing.
  • Page 147 Spectralink 84-Series Wireless Telephones Deployment Guide Select the Export button. A pop-up displays on your computer with options to open or save the file. Save the file in the desired location. 1725-86724-000_T.docx March 2016...

  • Page 148: Appendix D: Software Copyrights And Open Source Information

    A complete list of all open source software included in the Spectralink 84-Series handset, as well as related license and copyright information, is available at http://support.spectralink.com. You may also obtain the same information by contacting Spectralink by regular mail or email at the addresses listed at the bottom of this notice.

  • Page 149: Contact Information For Requesting Source Code

    Spectralink 84-Series Wireless Telephones Deployment Guide Contact Information for Requesting Source Code Spectralink Open Source Manager 2560 55th Street Boulder, CO 80301 OpenSource@Spectralink.com 1725-86724-000_T.docx March 2016...

  • Page 150: Appendix E: Spectralink Certificates

    Appendix E: Spectralink Certificates Spectralink CA certificates can be obtained from: http://pki.spectralink.com/aia/Spectralink%20Issuing%20CA.crt http://pki.spectralink.com/aia/Spectralink%20Root%20CA.crt END OF DOCUMENT 1725-86724-000_T.docx March 2016...

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