Page 1 User’s Guide Multy WiFi System AC/AX WiFi System Models: WSQ60, WSQ50, WSQ20, WSR30, WSM20, WSQ65, WSQ63, SCR 50AXE Default Login Details Version 2.4.0 Edition 1, 12/2022 Zyxel App Zyxel Multy myZyxelCloud Account https://mycloud.zyxel.com Copyright © 2022 Zyxel and/or its affiliates. All Rights Reserved.
Page 2 IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
Page 3: Table Of Contents
Table of Contents Table of Contents Table of Contents ..........................3 Chapter 1 Get to Know Your Multy WiFi System ....................8 1.1 Overview ............................8 1.2 Mesh Network ..........................10 1.2.1 Dual-Band WiFi ........................12 1.2.2 AP Steering ..........................12 1.2.3 Band Steering ........................13 1.3 Applications for the Multy Device ....................
Page 4 Table of Contents 3.9 Test Your Smartphone Connection Speed .................. 72 3.10 Test Your Multy Device Connection Speed ................75 3.11 Measure Your WiFi Signal Strength ....................78 3.12 Enable or Disable Guest WiFi ....................... 80 3.13 Share WiFi Name and Password with a QR Code ..............82 3.14 Set a WiFi Schedule for Clients ....................
Page 5 7.11 Change the Operating Mode ....................167 7.12 Configure a Port Forwarding Rule .................... 168 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) ................171 8.1 Introduction ........................... 171 8.2 Using the Web Configurator ......................171 8.2.1 Login with Local Password ....................173 8.3 Add and Install Your First Multy Device ..................
Page 6 Table of Contents Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65)................201 9.1 Overview ............................201 9.2 WiFi Network Setup ........................201 9.2.1 Changing Security on a WiFi Network ................201 9.2.2 Connecting to the Multy Device’s WiFi Network Using WPS .......... 203 9.2.3 Setting Up a Guest Network ....................
Page 7 Multy Series User’s Guide...
Page 8: Get To Know Your Multy Wifi System
H A P T E R Get to Know Your Multy WiFi System 1.1 Overview Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend the range of your existing wired network without additional wiring.
Page 9 Multy Devices are extender Multys (E1 or E2) to expand WiFi coverage. The extender Multys help relay communications from WiFi clients to the primary Multy and router. Multy devices include the following: • Multy Plus (WSQ60) • Multy X (WSQ50) • Multy Mini (WSQ20) •...
Page 10: Mesh Network
Chapter 1 Get to Know Your Multy WiFi System Table 2 Differences Between Multy Devices (continued) MULTY PLUS MULTY X MULTY MINI MULTY U MULTY M1 MULTY M6E FEATURE (WSQ60) (WSQ50) (WSQ20) (WSR30) (WSM20) (WSQ65) Quick Charge LED On/Off Switch (Side Panel)
Page 11 The next table shows which Multy Devices you can use as extender Multys for a given primary Multy. Table 3 The Assigned Roles in a Mesh Network EXTENDER MULTY MULTY MULTY MULTY MULTY PLUS MULTY X MULTY U MINI (WSQ60) (WSQ50) (WSR30) (WSQ20) (WSM20) (WSQ65) Multy Plus (WSQ60) Multy X (WSQ50)
Page 12: Dual-Band Wifi
Chapter 1 Get to Know Your Multy WiFi System Extender Multy (Satellite) The Primary Multy connects to a Extender Multy using WiFi. You can place the Extender Multy between the Primary Multy and the WiFi clients who require WiFi but are not in the coverage of the Primary Multy. 1.2.1 Dual-Band WiFi The Multy Device is a dual-band device that can use both 2.4 GHz and 5 GHz at the same time.
Page 13: Band Steering
Chapter 1 Get to Know Your Multy WiFi System Figure 2 AP Steering Application 1.2.3 Band Steering Band steering allows 2.4 GHz / 5 GHz dual-band WiFi clients to move from one band to another. The controller detects if the client device are dual-band compatible. If a client device supports dual-band WiFi and the 2.4 GHz band is congested, its 2.4 GHz connection is dropped so that it can connect to the less congested 5 GHz band.
Page 14 Chapter 1 Get to Know Your Multy WiFi System Guest WiFi The Multy Device allows you to set up a guest WiFi network where users can access the Internet through Multy Device, but not to other networks connected to it. OpenVPN Server/Client OpenVPN is a VPN protocol which is open source and free of charge.
Page 15: Operating Modes For The Multy Device
Chapter 1 Get to Know Your Multy WiFi System IPv6 and IPv6 Firewall IPv6 (Internet Protocol version 6), is designed to enhance IP address size and features. The increase in IPv6 address size to 128 bits (from the 32-bit IPv4 address) allows up to 3.4 x 10 IP addresses.
Page 16: Bridge Mode
Chapter 1 Get to Know Your Multy WiFi System Figure 7 Standard Mode Example Auto-IP Change When the Multy Device (A) gets a WAN IP address or a DNS server IP address which is in the same subnet as the LAN IP address 192.168.123.1, Auto-IP Change allows the Multy Device to change its LAN IP address to 10.0.0.1 automatically.
Page 17: How To Manage Your Multy Sites
Chapter 1 Get to Know Your Multy WiFi System Figure 9 Bridge Mode Example 1.5 How to Manage Your Multy Sites Use the following methods to manage your Multy WiFi System. • Web Configurator. This is recommended for everyday management of Multy Devices using a (supported) web browser.
Page 18: Chapter 2 Hardware
If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband modem or router that is connected to the Internet. You may use Ethernet cables to connect other devices to your Multy Device. Figure 10 WSQ60 / WSQ50 Rear Panel Figure 11 WSQ20 Rear Panel Multy WiFi System User’s Guide...
Page 19 Chapter 2 Hardware Figure 12 WSR30 Rear Panel Figure 13 WSM20 Rear Panel Multy WiFi System User’s Guide...
Page 20: Hardware Installation
DESK LEATHER STRAP MULTY DEVICE MOUNTING MOUNTING PLACEMENT HANGING MULTY PLUS (WSQ60) MULTY X (WSQ50) MULTY MINI (WSQ20) MULTY U (WSR30) MULTY M1 (WSM20) MULTY M6E (WSQ65) 2.2.1 Wall Mounting Use the wall mounting method to install your Multy Device. See Table 5 on page 20 for more information.
Page 21 Chapter 2 Hardware Follow these steps for the WSM20 wall mounting: Use the mounting base to mark two holes on the wall. Drill two holes at the distance of 53.40 mm. Figure 15 WSM20 Mounting Distance Insert the anchors and then screw the mounting base into the wall using the screws of the required specifications as shown below.
Page 22 Chapter 2 Hardware Figure 17 Slide the WSM20 Down Figure 18 Secure the WSM20 to the Mounting Base 2.2.1.2 WSM20 Removal There are two hooks on the WSM20. Use a thin object to press the hooks down on the front and rear panel of the WSM20 to release the WSM20 from the mounting base.
Page 23 Figure 19 Hook on the Front Panel Figure 20 Hook on the Rear Panel 2.2.1.3 WSQ60 / WSQ50 / WSQ20 Wall/Ceiling Mounting If your Multy Device comes with mounting holes, use mounting brackets to attach it to a wall or ceiling.
Page 24 Figure 21 WSQ50 / WSQ60 Mounting Holes Figure 22 WSQ20 Mounting Holes Follow these steps for WSQ60 / WSQ50 / WSQ20 wall or ceiling mounting: Use the mounting base to mark four holes in the wall or ceiling. Drill the holes and insert the anchors.
Page 25 Chapter 2 Hardware Screw the mounting base into the wall or ceiling. Line up the Multy’s base hole with the mounting base screw. Gently turn the Multy clockwise until it is secured to the mounting base. Multy WiFi System User’s Guide...
Page 26 Chapter 2 Hardware 2.2.1.4 WSQ65 Wall Mounting Mark a hole on the wall at least 2 meter-high from the ground level. Drill the hole and insert the included anchor and wall mount screw into the wall. Align the mounting hole on the Multy Device to the wall mount screw on the wall.
Page 27: Leather Strap Hanging
Chapter 2 Hardware Figure 24 WSQ65 Screw Specifications 2.2.2 Leather Strap Hanging Use the leather strap hanging method to install your Multy Device. See Table 5 on page 20 for more information. • You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or ceiling, as shown in Figure 25 on page Multy WiFi System User’s Guide...
Page 28: Desk Placement
Chapter 2 Hardware Figure 25 WSR30 Leather Strap 2.2.3 Desk Placement You may place your Multy Device on a desk, table, shelf, and so on. See Table 5 on page 20 for more information. 2.2.3.1 WSR30 Use the rear port cover as a stand by attaching it to the bottom of the Multy Device (shown in Figure 26 on page 29).
Page 29 Chapter 2 Hardware Figure 26 WSR30 Rear Port Cover Figure 27 WSR30 Stand 2.2.3.2 WSQ65 Attach the bottom of the Multy Device to the magnetic stand. Then, place the Multy Device on a desk, table, shelf, and so on. Multy WiFi System User’s Guide...
Page 30: Wps Button
Chapter 2 Hardware Figure 28 WSQ65 Desk Placement 2.3 WPS Button Use the WPS button to quickly set up a secure WiFi connection between the Multy Device and a WPS- compatible client device by adding one device at a time. See Table 2 on page 9 for more information.
Page 31 Chapter 2 Hardware Figure 29 WSQ60 / WSQ50 Reset Button Figure 30 WSQ20 Reset Button Figure 31 WSR30 Reset Button Multy WiFi System User’s Guide...
Page 32 Chapter 2 Hardware Figure 32 WSM20 Reset Button Figure 33 WSQ65 Reset Button Multy WiFi System User’s Guide...
Page 33: Reset The Multy Device Back To Factory Default Settings
2.4.1 Reset the Multy Device Back to Factory Default Settings Follow the steps below for a factory reset. WSQ60 / WSQ50 / WSQ20: Make sure the LED light on the top panel is not blinking white. Press the reset button for at least 5 seconds or until the LED starts to blink red.
Page 34: Led Light
Look at the LED behavior to determine the status of the Multy Device. See Table 6 on page Table 7 on page 37, and Table 8 on page 37 for more information. Figure 35 WSQ50 / WSQ60 LED Multy WiFi System User’s Guide...
Page 35 Chapter 2 Hardware Figure 36 WSQ20 LED Figure 37 WSR30 LED Multy WiFi System User’s Guide...
Page 36 Chapter 2 Hardware Figure 38 WSM20 LED Figure 39 WSQ65 LED Multy WiFi System User’s Guide...
Page 37 Chapter 2 Hardware The following are the LED descriptions for your Multy Device. Table 6 WSQ60 / WSQ50 / WSQ20 LED Descriptions COLOR STATUS DESCRIPTION The Multy Device is not receiving power. White Blinking The Multy Device is booting up, undergoing firmware upgrade, or being configured.
Page 38 Chapter 2 Hardware Table 9 WSQ65 LED Descriptions COLOR STATUS DESCRIPTION Blue The Multy Device is receiving power and ready for use. Blinking The Multy Device is booting up. The Multy Device is not receiving power. Green The Multy Device is ready for use Blinking The Multy Device is setting up a WPS connection with another Multy Device.
Page 39: App Tutorials - Zyxel Multy
H A P T E R App Tutorials – Zyxel Multy 3.1 Introduction The Zyxel Multy app helps you install Multy Devices and manage your Multy Sites directly with your smartphone. Note: Your smartphone needs to have Internet access to configure the following settings. •...
Page 40: Using The Zyxel Multy App
Chapter 3 App Tutorials – Zyxel Multy • Manage Your Multy WiFi System With Amazon Alexa Compatibility • Android 8.0 or later • iOS 12.0 or later 3.2 Using the Zyxel Multy App You can log in and use the Zyxel Multy app with or without a myZyxelCloud account. With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server.
Page 41 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 42 Chapter 3 App Tutorials – Zyxel Multy The following screen displays. Enter your existing Google / Facebook / Apple ID account information and tap SIGN IN to log in. Tap Sign Up if you want to create a myZyxelCloud account. If you do not have a myZyxelCloud account or do not want to log in with a myZyxelCloud account, tap Install Multy in the Multy screen.
Page 43 Chapter 3 App Tutorials – Zyxel Multy The following myZyxelCloud screens display after you tap Install Multy. Tap Next to continue. Tap Not Now to install your Multy Device directly and skip the sign in process. If you decide to log in with a myZyxelCloud account, tap Sign Up. You will be then redirected to the screen in step 3.
Page 44: Add And Install Your First Multy Device
Chapter 3 App Tutorials – Zyxel Multy 3.3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage a Multy Site. See Section 1.1 on page 8 to prepare for installation and to know which Multy Devices can be used as primary and extender Multys.
Page 45 Chapter 3 App Tutorials – Zyxel Multy The Get Ready screen appears after you tap the upper right Not Now. Choose the product model of your device and tap Start. Multy WiFi System User’s Guide...
Page 46 Chapter 3 App Tutorials – Zyxel Multy Tap Start to install and add a Multy Device to your Multy Site. Follow the next steps that appear on your screen. Unplug and then plug your modem as instructed in the app to prevent errors. After unplugging and plugging your modem as instructed, check the LED light and then tap It’s solid lake green or It’s solid blue according to the Multy Device you use.
Page 47 Chapter 3 App Tutorials – Zyxel Multy Allow the Multy app to take pictures. Use your smartphone to scan the QR code to connect your smartphone to the WiFi network of the Multy Device. Multy WiFi System User’s Guide...
Page 48 Chapter 3 App Tutorials – Zyxel Multy Your screen displays Multy Device Found when your smartphone connects to the WiFi network of the Multy Device. Tap Sign In to continue. Multy WiFi System User’s Guide...
Page 49 Chapter 3 App Tutorials – Zyxel Multy Enter the Password on the Multy Device label. Then tap Sign In. Multy WiFi System User’s Guide...
Page 50 Chapter 3 App Tutorials – Zyxel Multy Wait until the WAN connection has been set up on the Multy Device. Tap Next on the Multy connected screen to continue. Multy WiFi System User’s Guide...
Page 51 Chapter 3 App Tutorials – Zyxel Multy Select the location where you want to place your Multy Device, and then tap Next. The WiFi network created! screen appears, and then tap Next. After the first Multy Device is installed, tap No, I’m done to finish the installation. Otherwise, tap Add Multy to add another Multy Device (Multy Satellite).
Page 52 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 53 Chapter 3 App Tutorials – Zyxel Multy 10 The following Get Ready screen appears after you tap Add Multy. Tap Start and connect power to your other Multy Device as instructed in the app. 11 After connecting power to your other Multy Device, check the LED light and then tap It’s Solid Lake Green or It’s Solid Blue according to the Multy Device you use.
Page 54 Chapter 3 App Tutorials – Zyxel Multy 12 Press the WPS button on your other Multy Device within range of the first Multy Device within 120 seconds. The LED blinks pink on your other Multy Device while it sets up a WPS connection with the first Multy Device.
Page 55 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 56 Chapter 3 App Tutorials – Zyxel Multy 13 The Your Multy Site is Ready! screen appears, and then tap Next. Tap Add Multy if you wish to add another Multy Device. Alternatively, tap No, I’m done. 14 The Multy app detects you are using the default WiFi name and Password. Tap the copy ( ) icon to copy the WiFi Password.
Page 57 Chapter 3 App Tutorials – Zyxel Multy 15 Tap Smart Connect with 2.4G/5G/6G name the same to keep 2.4G, 5G and 6G name the same. Tap Save to save the changes. Keeping the 2.4G, 5G and 6G names the same allows you to steer seamlessly between the three WiFi networks.
Page 58 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 59 Chapter 3 App Tutorials – Zyxel Multy 16 Tap Confirm to continue and update your WiFi settings. Multy WiFi System User’s Guide...
Page 60 Chapter 3 App Tutorials – Zyxel Multy 17 A Multy Site is a collection of Multy Devices with exactly one Multy Device acting as the primary Multy and the rest acting as extender Multys. After completing the setup, the Multy Site screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi System.
Page 61: Check Your Multy-To-Multy Signal Strength
Chapter 3 App Tutorials – Zyxel Multy Note: If your Multy Device is connected to a modem or router but is unable to access the Internet during the installation process, you will see the following screen. Make sure your smartphone is connected to your broadband router’s WiFi network and then tap None of These, Retry.
Page 62 Chapter 3 App Tutorials – Zyxel Multy From the Multy Site screen, tap the extender Multy you want to check. The Detail screen will be displayed. Tap Backhaul. The signal strength test will then be carried out. You may move the extender and then tap Move and Recheck to recheck the signal strength. Multy WiFi System User’s Guide...
Page 63: Remove A Multy Device
Chapter 3 App Tutorials – Zyxel Multy 3.5 Remove a Multy Device If a Multy Device is no longer in use, you can remove it from the Multy Site. On the Multy Site screen, tap the Multy Device you want to remove. The Detail screen will be displayed. Tap Delete This Multy to remove the Multy Device.
Page 64: Remove A Multy Site
Chapter 3 App Tutorials – Zyxel Multy 3.6 Remove a Multy Site All Multy Devices in the Multy Site will be reset after you delete the Multy Site. Multy WiFi System User’s Guide...
Page 65 Chapter 3 App Tutorials – Zyxel Multy From the Multy Site screen, tap the Settings icon ( ) to open the Site Detail screen. Tap Delete This Multy Site to remove the Multy WiFi System. Multy WiFi System User’s Guide...
Page 66: Add A Multy Device To A New Site
Chapter 3 App Tutorials – Zyxel Multy 3.7 Add a Multy Device to a New Site To add a Multy Device to a new site, go to the Menu screen and then click Add Multy. The Add Multy screen appears. Select Add Multy to a New Multy Site and then click Next to continue. The Get Ready screen appears.
Page 67 Chapter 3 App Tutorials – Zyxel Multy To install a second Multy Device to this site. Click Add Multy to My Home. Click Next. Follow the prompts and finish the installation. Multy WiFi System User’s Guide...
Page 68: Install A Second Multy Site
Chapter 3 App Tutorials – Zyxel Multy 3.8 Install a Second Multy Site You can manage multiple Multy Sites using the Zyxel Multy app. In the figure below, the app manages two separate Multy Sites with one being installed at home and another in the office. Figure 40 Multy Sites Tap the Menu icon in the upper-left to open the navigation panel.
Page 69 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 70 Chapter 3 App Tutorials – Zyxel Multy Tap A New Multy Site and Next to set up another Multy WiFi System. Follow the instructions in Section 3.3 on page 44 to complete the setup. To manage a different Multy Site, first tap Switch Site from the navigation panel. Multy WiFi System User’s Guide...
Page 71 Chapter 3 App Tutorials – Zyxel Multy Select the Multy Site you want to manage and then tap Connect. Note: The Switch Site option is available only when you have more than one Multy Site. Multy WiFi System User’s Guide...
Page 72: Test Your Smartphone Connection Speed
Chapter 3 App Tutorials – Zyxel Multy 3.9 Test Your Smartphone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive data from your smartphone through the Multy Device. Multy WiFi System User’s Guide...
Page 73 Chapter 3 App Tutorials – Zyxel Multy Tap the Speed Test icon ( ) of the Multy Site. Tap Start to perform the test. The meter will show data rates for both upstream and downstream traffic. Multy WiFi System User’s Guide...
Page 74 Chapter 3 App Tutorials – Zyxel Multy The following screens show the results. You can tap the Remove icon ( ) to delete all records. Multy WiFi System User’s Guide...
Page 75: Test Your Multy Device Connection Speed
Chapter 3 App Tutorials – Zyxel Multy 3.10 Test Your Multy Device Connection Speed With the Zyxel Multy app, you can check the speed of the connection between your Multy Device and your broadband modem or router. You can also check the connection speed between two Multy Devices.
Page 76 Chapter 3 App Tutorials – Zyxel Multy Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose. Tap Speed Test and the Test or Test All button to perform a test. The results will show data rates for both upstream and downstream traffic.
Page 77 Chapter 3 App Tutorials – Zyxel Multy Tap Test Again to show the Test buttons. To view the previous test results, tap the History icon ( ). You can tap the Remove icon ( ) to delete all records. Multy WiFi System User’s Guide...
Page 78: Measure Your Wifi Signal Strength
Chapter 3 App Tutorials – Zyxel Multy 3.11 Measure Your WiFi Signal Strength When you need to install a new Multy Device, you can perform a signal check to decide where to place it. To use your smartphone to measure your WiFi signal strength, wirelessly connect the smartphone to the Multy Site first.
Page 79 Chapter 3 App Tutorials – Zyxel Multy Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose. Multy WiFi System User’s Guide...
Page 80: Enable Or Disable Guest Wifi
Chapter 3 App Tutorials – Zyxel Multy Tap WiFi Signal and then tap the Turn On button to perform a check. Tap Turn Off to stop the process. A decent WiFi signal would not go below –70 dBm (–70 dBm to –100 dBm). 3.12 Enable or Disable Guest WiFi After the Multy Site is set up, you can create a separate WiFi network for your guests.
Page 81 Chapter 3 App Tutorials – Zyxel Multy Figure 41 Guest WiFi Tap the WiFi Settings icon ( ) of the Multy Site. Tap the Edit icon ( ) of the Guest WiFi settings. Enable Guest WiFi and enter the guest WiFi Name (SSID) and WiFi Password.
Page 82: Share Wifi Name And Password With A Qr Code
Chapter 3 App Tutorials – Zyxel Multy 3.13 Share WiFi Name and Password with a QR Code Use the app to create a QR code with your WiFi network name and password. By printing and placing the QR code somewhere accessible, you can let your friends or guests scan the QR code and join the WiFi network directly without revealing your actual WiFi password.
Page 83 Chapter 3 App Tutorials – Zyxel Multy Tap the WiFi Settings icon ( ) of the Multy Site. Tap the Share icon ( ) of a WiFi network to create a QR code of the WiFi network name and password which you can share with others.
Page 84: Set A Wifi Schedule For Clients
Chapter 3 App Tutorials – Zyxel Multy Note: The Share icon ( ) is available after you enable WiFi or Guest WiFi and set a WiFi name and password for this WiFi network. 3.14 Set a WiFi Schedule for Clients By creating a schedule profile, you can schedule the Multy Site to automatically disable the WiFi access of selected clients for preset periods of time.
Page 85 Chapter 3 App Tutorials – Zyxel Multy Tap the Parental Control icon ( ) of the Multy Site. Tap the Filter icon and select how you want to sort the devices in the list. Multy WiFi System User’s Guide...
Page 86 Chapter 3 App Tutorials – Zyxel Multy Tap a client from the device list to view the client device information. Tap Join Profile and then select Create New Profile to create a new profile or select a profile to apply a pre-configured schedule profile to the client.
Page 87 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 88 Chapter 3 App Tutorials – Zyxel Multy If you want to create a new schedule, tap Create New Profile shown in the previous step. After you create a profile, name the profile, and then tap Next. Tap the gray blocks to specify the time periods during which the client will be blocked from accessing the Internet.
Page 89 Chapter 3 App Tutorials – Zyxel Multy The Parental Control > Profile > Profile Detail screen becomes available after a schedule profile is created. Multy WiFi System User’s Guide...
Page 90: Pause Internet Access For An Individual Client
Chapter 3 App Tutorials – Zyxel Multy 3.15 Pause Internet Access for an Individual Client You can set a timer to block a specific client from accessing the Internet without having to create a schedule. The timer is effective only once. Note: You can only set a timer to block Internet access on the clients that do NOT belong to any schedule group.
Page 91 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 92 Chapter 3 App Tutorials – Zyxel Multy Tap a client from the Devices list to view the client device information. To block the selected client device, tap Block and specify a time period in hours and minutes. Tap Start to start the timer and block the client immediately. Multy WiFi System User’s Guide...
Page 93: Pause Or Resume Internet Access For A Group
Chapter 3 App Tutorials – Zyxel Multy 3.16 Pause or Resume Internet Access for a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later. Note: You should already have created a schedule profile and applied the profile to client devices to group them.
Page 94 Chapter 3 App Tutorials – Zyxel Multy Multy WiFi System User’s Guide...
Page 95: Check Your Multy Device's Configuration Details
Chapter 3 App Tutorials – Zyxel Multy Otherwise, select a profile from the profile list and then tap the Quick Block button on the Profile Detail screen to pause Internet access for that specific group. 3.17 Check your Multy Device’s Configuration Details After configuring your Multy Device, you can view your Multy Device settings on the Detail screen.
Page 96 Chapter 3 App Tutorials – Zyxel Multy Tap a Multy Device on the Multy Site screen to open its Detail screen. Multy WiFi System User’s Guide...
Page 97: Use Custom Dns Server
Chapter 3 App Tutorials – Zyxel Multy The figure on the left appears if you tap on the Multy Device acting as the primary Multy. The figure on the right appears if you tap on an extender Multy. You can configure the DNS IP address, the IPv6 address, and the Ethernet connection status on a primary Multy screen.
Page 98 Chapter 3 App Tutorials – Zyxel Multy Tap the primary Multy on the Multy Site screen to open the Detail screen and then tap DNS IP. Tap ISP DNS (Default) to use the default DNS server. Otherwise, tap Custom DNS and enter a primary, secondary, and tertiary DNS server.
Page 99: Restart Your Multy Device
Chapter 3 App Tutorials – Zyxel Multy 3.19 Restart Your Multy Device If you need to restart your Multy Device, you can do it remotely using the Detail screen. Multy WiFi System User’s Guide...
Page 100: Change The Name Or Picture Of A Multy Site
Chapter 3 App Tutorials – Zyxel Multy On the Multy Site screen, tap the Multy Device you want to restart. The Detail screen will be displayed. Tap Restart to restart this device. 3.20 Change the Name or Picture of a Multy Site You can rename a Multy Site or change the background picture that is displayed on the Multy Site main screen by following these steps.
Page 101 Chapter 3 App Tutorials – Zyxel Multy From the Multy Site screen, tap the Settings icon ( ) to open the Site Detail screen. Tap the Edit icon ( ) of Site Name to give the Multy Site a new name. Multy WiFi System User’s Guide...
Page 102 Chapter 3 App Tutorials – Zyxel Multy Tap the Camera icon ( ) to change the background picture of your Multy Site. Tap Choose a Picture to choose an existing picture on your phone. Otherwise, tap Take a Picture to use your smartphone camera to take a picture for your Multy Site.
Page 103: Create Or Change Your Web Configurator Password
Chapter 3 App Tutorials – Zyxel Multy 3.21 Create or Change Your Web Configurator Password This section allows you to create or change your Web Configurator password through the Multy app. From the Multy Site screen, tap the Web Configurator icon ( ).
Page 104 Chapter 3 App Tutorials – Zyxel Multy Tap Create to save the changes. Tap the Visibility icon ( )to see your password. Tap OK to close this screen. Multy WiFi System User’s Guide...
Page 105: Enable Or Add Port Forwarding Rules
Chapter 3 App Tutorials – Zyxel Multy The Web Configurator screen displays after the set up is completed. Tap Change Local Password if you want to change your local password. The Change Local Password screen displays. Enter your Current Local Password, and then enter your New local password and Confirm local password to change your local password.
Page 106 Chapter 3 App Tutorials – Zyxel Multy Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System User’s Guide...
Page 107 Chapter 3 App Tutorials – Zyxel Multy Tap Port Forwarding on the Settings screen to enable port forwarding. Tap Port Forwarding Settings to create or update rules. On the Port Forwarding screen, tap Single Port Setup or Port Range Setup to add a rule. Multy WiFi System User’s Guide...
Page 108 Chapter 3 App Tutorials – Zyxel Multy Enter a service name and a port number or a range of ports to define the service to be forwarded. Specify the transport layer protocol used for the service. Select a device on your local network that will receive the packets from the ports.
Page 109: Enable Dmz
Chapter 3 App Tutorials – Zyxel Multy 3.23 Enable DMZ DMZ allows other devices over the Internet to access a DMZ host device within your local network. DMZ, which stands for "DeMilitarized Zone", is a network between the WAN and the LAN that is open to the WAN but still has firewall protection.
Page 110 Chapter 3 App Tutorials – Zyxel Multy Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System User’s Guide...
Page 111: Switch To Nat Or Bridge Mode
Chapter 3 App Tutorials – Zyxel Multy Tap DMZ IP on the Settings screen to configure your DMZ host. Enter a device IP address or tap Select from Device List and choose a device connected to the Multy WiFi System. Make sure DMZ is enabled on the Settings screen to use this feature.
Page 112 Chapter 3 App Tutorials – Zyxel Multy Note: These settings apply to the entire Multy Site. By default, your Multy Site is in NAT mode. To change your network mode, tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings.
Page 113: Turn Notifications On Or Off
Chapter 3 App Tutorials – Zyxel Multy 3.25 Turn Notifications On or Off You can decide whether or not to get updates when new WiFi clients connect to the system, when there are new speed test results, and when firmware updates are available. These updates will show as push notifications on your smartphone.
Page 114 Chapter 3 App Tutorials – Zyxel Multy Tap Notifications on the Settings screen. Tap Speed Test Results or New Firmware to enable and allow the app to send you notifications when there is a new speed test result or new firmware update. Multy WiFi System User’s Guide...
Page 115 Chapter 3 App Tutorials – Zyxel Multy Note: After you turn on notifications for speed test results, you need to use the Alexa voice command “Alexa, ask Zyxel Multy to test Internet speed” to run a speed test to receive the notification.
Page 116: Enable Or Disable Daisy Chain Network Topology
Chapter 3 App Tutorials – Zyxel Multy If you want to get notifications when there are new client devices connecting to your WiFi networks, tap New Device Connected and enable notifications for the WiFi networks. 3.26 Enable or Disable Daisy Chain Network Topology You can "daisy chain”...
Page 117 Chapter 3 App Tutorials – Zyxel Multy Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System User’s Guide...
Page 118: Report A Problem With The Zyxel Multy App
Chapter 3 App Tutorials – Zyxel Multy Tap Advanced Settings on the Settings screen. Tap Daisy Chain to enable or disable daisy chaining. 3.27 Report a Problem With the Zyxel Multy App If you encounter problems while using the Zyxel Multy app or want to send us your feedback, you can send an email to customer service.
Page 119 Chapter 3 App Tutorials – Zyxel Multy Tap the Menu icon in the upper-left to open the navigation panel. Tap Send Feedback. Multy WiFi System User’s Guide...
Page 120: Log Out Of The Myzyxelcloud Account
Chapter 3 App Tutorials – Zyxel Multy Edit the mail and then tap Next to send it through the Internet. 3.28 Log Out of the myZyxelCloud Account Tap the Menu icon in the upper-left to open the navigation panel. Tap Log Out, then tap Confirm. Multy WiFi System User’s Guide...
Page 121: View Legal And Regulatory Information
Chapter 3 App Tutorials – Zyxel Multy 3.29 View Legal and Regulatory Information Check the e-label if you want to see legal and regulatory information related to your Multy Device. Note: Not all Multy Devices have an e-label which contains legal and regulatory information in the app (see Table 2 on page 9).
Page 122 Chapter 3 App Tutorials – Zyxel Multy Tap the Information icon ( ) to view legal and regulatory information. Multy WiFi System User’s Guide...
Page 123: Manage Your Multy Wifi System With Amazon Alexa
Chapter 3 App Tutorials – Zyxel Multy 3.30 Manage Your Multy WiFi System With Amazon Alexa If you have an Alexa-enabled device (Amazon Echo for example), use your voice to control the Multy Devices in your Multy Sites. At the time of writing, the available Alexa skill voice commands for Multy Sites are: •...
Page 124 Chapter 3 App Tutorials – Zyxel Multy Select Alexa Skills. Multy WiFi System User’s Guide...
Page 125 Chapter 3 App Tutorials – Zyxel Multy Enter the keyword "Zyxel Multy" in the search bar and select "Zyxel Multy" from the list of results. Tap Enable to connect the Multy Site to Alexa. Multy WiFi System User’s Guide...
Page 126 Chapter 3 App Tutorials – Zyxel Multy Tap Link Account and enter your myZyxel account information to associate the skill with your account. Tap Authorize. A screen appears showing that the skill for Multy Sites has been successfully linked. Use either the Alexa app or the voice command “Discover Devices” to have Alexa discover the Multy Devices on the specified myZyxel account.
Page 127 Multy M1...
Page 128: Wizard - Multy M1 (Wsm20)
H A P T E R Wizard – Multy M1 (WSM20) 4.1 Overview In this chapter, you will learn how to: • Go through Multy Device (WSM20) wizard steps • Create a myZyxelCloud account. • Configure basic settings for your WiFi 4.2 Accessing the Wizard Launch your web browser and enter "http://zyxelwifi.com"...
Page 129 Chapter 4 Wizard – Multy M1 (WSM20) The following screen shows if you are connected to the Internet. Click Next to go to the next step in the wizard. The following screen shows if you are not connected to the Internet. Multy WiFi System User’s Guide...
Page 130 Chapter 4 Wizard – Multy M1 (WSM20) Note: You may need to turn off your network firewall if access to the Internet from the Multy is blocked. Turn on your network firewall after the configuration is completed. Device You need to connect to the Internet to access your Multy Device. See Section 4.2 on page 128 if you cannot connect to the Internet.
Page 131 Chapter 4 Wizard – Multy M1 (WSM20) You need to create a myZyxelCloud account to log into the Multy Device. Click Next to go to the next step in the wizard. A pop up message shows. Click OK to be redirected to the registration website of myZyxelCloud. Multy WiFi System User’s Guide...
Page 132 Chapter 4 Wizard – Multy M1 (WSM20) Enter your Email and Password and click SIGN IN, if you already have a myZyxelCloud account. If not, you can create one by clicking Sign Up. You can also click the Facebook or Google icon to create an account with your Facebook or Google account.
Page 133 Chapter 4 Wizard – Multy M1 (WSM20) Click Authorize to allow the Web Configurator to link to your myZyxelCloud account. Multy WiFi System User’s Guide...
Page 134 Chapter 4 Wizard – Multy M1 (WSM20) 10 Wait a moment for your Multy Device to link to your myZyxelCloud account. You will be redirected to the Web Configurator. Click Next to continue. Multy WiFi System User’s Guide...
Page 135 Chapter 4 Wizard – Multy M1 (WSM20) 11 Create a Web Configurator password to access the Multy Device directly. You may choose to log in with your myZyxelCloud account or your local password the next time you log in. Note: You can change your local password in System > General Settings. See Section 7.9 on page 165 for more information.
Page 136 Chapter 4 Wizard – Multy M1 (WSM20) 13 Click OK when the next screen appears. 14 On the displayed login screen, log in using your local password. The Multy Device Overview screen displays allowing you to monitor your Multy Device. It shows if the Multy Device is online, and how many WiFi clients are currently connected to your Multy Device, You can also view WiFi network settings, CPU usage, Memory usage and the LAN/WAN port status on the screen.
Page 137 Chapter 4 Wizard – Multy M1 (WSM20) The Multy Device LED will light solid green after completing the installation. Multy WiFi System User’s Guide...
Page 138: Web Configurator - Multy M1 (Wsm20)
H A P T E R Web Configurator – Multy M1 (WSM20) 5.1 Overview This chapter describes how to access the Multy Device Web Configurator and provides an overview of its screens. The Web Configurator is an HTML-based management interface that allows easy system setup and management through Internet browser.
Page 139 Chapter 5 Web Configurator – Multy M1 (WSM20) Figure 43 Login The Multy Device Overview screen displays allowing you to monitor your Multy Device. It shows if the Multy Device is online, and how many WiFi clients are currently connected to your Multy Device, You can also view WiFi network settings, CPU usage, Memory usage and the LAN/WAN port status on the screen.
Page 140: Navigation Panel
Chapter 5 Web Configurator – Multy M1 (WSM20) Figure 45 Overview (Bridge Mode) 5.3 Navigation Panel Use the submenus on the navigation panel to configure Multy Device features. Your navigation panel varies depending on the mode of your Multy Device. Section 6.3 on page 145 for more information on Standard Mode.
Page 141: Standard Mode Navigation Panel
Chapter 5 Web Configurator – Multy M1 (WSM20) 5.3.1 Standard Mode Navigation Panel Figure 46 Navigation Panel (Standard Mode) The following table describes the submenus. Table 10 Settings > System > Status (Standard Mode) LINK FUNCTION Overview Use this screen to: •...
Page 142 Chapter 5 Web Configurator – Multy M1 (WSM20) Table 10 Settings > System > Status (Standard Mode) (continued) LINK FUNCTION OpenVPN Client Use this screen to: • View basic information about OpenVPN Server accounts that you are connected to • Add an OpenVPN Server Account you want your Multy Device to connect to when the Multy Device functions as an OpenVPN client.
Page 143: Bridge Mode Navigation Panel
Chapter 5 Web Configurator – Multy M1 (WSM20) 5.3.2 Bridge Mode Navigation Panel Figure 47 Navigation Panel (Bridge Mode) The following table describes the submenus. Table 11 Settings > System > Status (Bridge Mode) LINK FUNCTION Overview Use this screen to: •...
Page 144: Multy M1 (Wsm20) Modes
Chapter 6 Multy M1 (WSM20) Modes H A P T E R Multy M1 (WSM20) Modes 6.1 Overview This chapter introduces the different operating modes available on your Multy Device. Or simply how the Multy Device is being used in the network. 6.2 Modes This refers to the operating mode of the Multy Device, which can act in: •...
Page 145: Standard Mode Overview
Figure 49 Bridge Mode Example For more information on changing the mode of your Multy Device, refer to Section 7.11 on page 167. Note: Choose your device mode carefully to avoid having to change it later. When changing to another mode, the IP address of the Multy Device changes. The running applications and services of the network devices connected to the Multy Device may be interrupted.
Page 146 Chapter 6 Multy M1 (WSM20) Modes Figure 50 Settings > System > Status (Standard Mode) The following table describes the labels shown on the Status screen. Table 12 Settings > System > Status (Standard Mode) LABEL DESCRIPTION System Model Name This is the model name of your device.
Page 147: Bridge Mode Overview
Table 12 Settings > System > Status (Standard Mode) (continued) LABEL DESCRIPTION IP Subnet Mask This shows the WAN port’s subnet mask. Gateway This shows the WAN port’s gateway IP address. IPv6 Address This shows the current IPv6 address of the Multy Device. LAN Information MAC Address This shows the LAN Ethernet adapter MAC address of your device.
Page 148: Accessing The Web Configurator In Bridge Mode
Chapter 6 Multy M1 (WSM20) Modes Figure 51 Change to Bridge Mode Note: You have to log in to the Web Configurator again when you change modes. As soon as you do, your Multy Device is already in Bridge mode. When you select Bridge Mode, the following pop-up message window appears.
Page 149: Bridge Mode Status Screen
Chapter 6 Multy M1 (WSM20) Modes 6.9 Bridge Mode Status Screen Click Settings > System > Status to open the status screen. Figure 53 Settings > System > Status (Bridge Mode) The following table describes the labels shown on the Status screen. Table 13 Settings >...
Page 150: Web Interface Tutorials - Multy M1 (Wsm20)
H A P T E R Web Interface Tutorials – Multy M1 (WSM20) 7.1 Overview This chapter provides tutorials for setting up your Multy Device. • Run a Speed Test • Configure the Multy Devices in a Mesh Network • Configure Main WiFi Networks •...
Page 151 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click TEST to perform a speed test. This shows data rates for both upstream and downstream traffic. Click TEST AGAIN to update the information. Click the Speed Test History tab to view a summary of the tests made. Click Clear to delete all records. Multy WiFi System User’s Guide...
Page 152: Configure The Multy Devices In A Mesh Network
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) 7.3 Configure the Multy Devices in a Mesh Network Click the Navigation Panel icon on the top-left corner ( ), and click Mesh to open the Mesh Information screen. Click More to modify the assigned roles of Multy M1’s mesh networks. Click More of the Multy Device router, the following screen appears.
Page 153 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click More of the Multy Device extender, the following screen appears. Click the Edit ( ) icon on the satellite page to modify the name of the Multy Device extender. Click the Restart ( ) icon to reboot the Multy Device extender.
Page 154: Configure Main Wifi Networks
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) 7.4 Configure Main WiFi Networks In the Multy Device you can configure independent WiFi networks with different privileges. Clients can associate only with the network for which they have security settings (SSID and password). The following table describes the different Multy Device’s profile networks and their privileges.
Page 155 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Multy WiFi System User’s Guide...
Page 156: Configure Guest Wifi Networks
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) 7.5 Configure Guest WiFi Networks After the Multy Device is set up, you can use separate WiFi networks for your clients. The WiFi settings will be applied to all clients in the same network. Note: This is not available if you are using bridge mode.
Page 157: Configure Parental Control Schedule
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) 7.6 Configure Parental Control Schedule This section shows you how to configure times for accessing the Internet using parental control. 7.6.1 Create a Parental Control Profile Parental Control Profile allows you to set up a rule to schedule Internet usage. Use this feature to limit the days and times a WiFi client can access the Internet through the Multy Device.
Page 158 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click Add New Profile in the Device Detail screen to configure the parental control profile schedule. Use the parameters given above to configure the time settings. Click Apply to save your settings. Multy WiFi System User’s Guide...
Page 159 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Multy WiFi System User’s Guide...
Page 160: Configure A Firewall Rule
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) After you click Apply, the Multy Device Web Configurator will go to the Parental Control > Device > Device Detail screen. Make sure the parental control profile you created has been applied to the specific client.
Page 161: Enable Access Control
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Denials of Service (DoS) attacks are aimed at devices and networks with a connection to the Internet. Their goal is not to steal information, but to disable a device or network so users no longer have access to network resources.
Page 162 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click Add Rule and enter the service name, destination IP address and MAC address as given above. Click Apply to save your changes. Block Packets from a Specified IP Address The example below shows you how to block an advertisement website from sending packets to all clients connected to the Multy Device.
Page 163: Configure The Multy Device As An Openvpn Server
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click Apply to save your changes. 7.8 Configure the Multy Device as an OpenVPN Server OpenVPN is a VPN protocol which is open source and free of charge. It can be used to create a virtual private network or to connect local networks.
Page 164 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) The following example uses parameters below to configure the OpenVPN Server settings. Table 19 OpenVPN Server Example Parameters DDNS OPENVPN SERVER OPENVPN SERVER ACCOUNT Service Provider: www.DynDNS.org Protocol: TCP Account Username: PM Host Name: zyxel Server Port: 1170 Account Password: PM1234...
Page 165: Configure The Multy Device As An Openvpn Client
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Go to the OpenVPN Account screen. You can view the connection status of each account in this screen. 7.9 Configure the Multy Device as an OpenVPN Client You are running a gaming company branch office in Taiwan. The gaming server is set up in Japan. The example below shows you how to set up your Multy Device as an OpenVPN client for Taiwan players to access the gaming server in Japan.
Page 166 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Note: Do not activate OpenVPN Server and OpenVPN Client at the same time on the same Multy Device. The Multy Device can only connect to one server at a time. Note: OpenVPN Client is not available if you are using Bridge mode. Figure 55 OpenVPN Client Network Scenario The labels used in the graphic are explained below: •...
Page 167: Change The Web Configurator Local Password
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click Apply to save your changes. 7.10 Change the Web Configurator Local Password Go to Settings > System > General Setting screen to change your Web Configurator local password. Enter the Current Password and New Password and enter the new password again to confirm. You can tap the Visibility( ) icon to see the hidden passwords.
Page 168: Configure A Port Forwarding Rule
Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Click the Navigation Panel icon on the top-left corner ( ).From the Settings drop-down list, click System, then click the Operating Mode tab. Select the operating mode you want to use and select APPLY to save the changes.
Page 169 Chapter 7 Web Interface Tutorials – Multy M1 (WSM20) Select Enable in the Enable Port Forwarding field. Click Add Rule to create a port forwarding rule. Add a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and the IP address of a device on your local network that will receive the packets from the ports.
Page 170 Multy Plus...
Page 171: Web Interface Tutorials - Multy Plus (Wsq60)
H A P T E R Web Interface Tutorials – Multy Plus (WSQ60) 8.1 Introduction This section provides tutorials for setting up your Multy Device. • Using the Web Configurator • Add and Install Your First Multy Device • Run a Speed Test •...
Page 172 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then can log in and use Web Configurator to manage your Multy WiFi System. Moreover, the Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa (Section 3.30 on page...
Page 173: Login With Local Password
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) You are redirected back to the Multy Device Web Configurator. 8.2.1 Login with Local Password Login with local password is a secondary password and serves as an alternative to logging in with myZyxelCloud.
Page 174 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Just click OK to continue. Click ADVANCED (will turn into HIDE ADVANCED) and then click Proceed to zyxelwifi.net (unsafe). Upon returning to the login screen, click to select the Login with local password tab and Enter your local password.
Page 175: Add And Install Your First Multy Device
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Then click LOG IN. 8.3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage the Multy WiFi System. If your modem or router has DHCP enabled, the Multy Device attempts to connect automatically to the Internet.
Page 176 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Select the location/name where you want to place your Multy Device, click Next and follow the on- screen instructions. Enter the WiFi Name and password for your Multy WiFi System WiFi network. Select Single WiFi Name for both 2.4G and 5G WiFi networks to have the same WiFi settings.
Page 177 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Once your WiFi network is created click Start. The Multy Device automatically checks and updates with the latest firmware available. Click Next to be redirected to the myZyxelCloud website. Sign up or log in with your myZyxelCloud account, so you can complete the Multy Device installation, and access its Web Configurator.
Page 178 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) The Multy WiFi System Overview screen displays allowing you to monitor your Multy Devices and Multy WiFi System. It shows if the Multy Devices in this Multy WiFi System are online, and how many WiFi clients are currently connected to each Multy Device, as well as their upstream/downstream data rates.
Page 179: Run A Speed Test
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.4 Run a Speed Test With the Multy Plus Web Configurator, you can check the speed of the connection between the first Multy Device and the broadband modem/router or the connection between Multy Devices.
Page 180: Configure The Multy Device's Wifi Networks
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.5 Configure the Multy Device’s WiFi Networks In the The Multy WiFi System you can configure independent WiFi networks with different privileges. Clients can associate only with the network for which they have security settings (SSID and password).
Page 181 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Select Enable to activate a WiFi Network. Enter the Name (SSID) and Password clients use to connect to the WiFi network. You can configure two different WiFi Names for the Admin WiFi 2.4G and 5G networks.
Page 182: Enable Or Disable A Wifi Network
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.6 Enable or Disable a WiFi Network After the Multy WiFi System is set up, you can use separate WiFi networks for your clients. The WiFi settings will be applied to all Multy Devices in the same Multy WiFi System.
Page 183 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Enable Employee WiFi and enter the WiFi Name (SSID) and WiFi Password. Click APPLY to save your changes. Multy WiFi System User’s Guide...
Page 184: Add Clients To A Profile
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.7 Add Clients to a Profile Profiling clients allows you to easily block/allow Internet access or set a schedule for all client devices in the same profile. Click the Navigation Panel icon on the top-left corner ( ), and click Access Control to open the Device screen.
Page 185: Set A Profile's Wifi Schedule
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.8 Set a Profile’s WiFi Schedule When you create or edit a profile, you can schedule the Multy WiFi System to automatically disable or enable WiFi access during a certain period of time for clients in that profile.
Page 186 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Click the Edit icon ( )to modify a profile’s Internet schedule. Click Enable to activate this profile’s Internet schedule. Click the start time cell and drag down and/or right to the end time to set up your schedule.
Page 187: Pause Or Resume Internet Access On A Profile
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.9 Pause or Resume Internet Access on a Profile You may want to manually block a profile of client devices from accessing the Internet immediately and resume it later. Click the Navigation Panel icon on the top-left corner ( ).
Page 188 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Click a profile’s Quick Allow button to resume network access at once, or click the Quick Block button to pause Internet access for that specific profile. Multy WiFi System User’s Guide...
Page 189: Turn On Or Off The Multy Device's Led (Light)
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.10 Turn On or Off the Multy Device’s LED (Light) Click the Navigation Panel icon on the top-left corner ( ), and click My Multy to view all the Multy Devices in your Multy WiFi System. Select the device you want to modify and click More...
Page 190: Remove A Multy Device
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.11 Remove a Multy Device If a Multy Device is damaged or no longer in use, you can remove it from the Multy WiFi System. Click the Navigation Panel icon on the top-left corner ( ), and click My Multy to view all the devices in your Multy WiFi System.
Page 191 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) The Multy Information screen displays. Click Delete to remove the device from the Multy WiFi System. Multy WiFi System User’s Guide...
Page 192: Install A Second Multy Wifi System
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.12 Install a Second Multy WiFi System You can manage multiple Multy Devices using the Multy Plus Web Configurator. Click the Navigation Panel icon on the top-left corner ( ), and click My Multy to view all the devices in your Multy WiFi System.
Page 193 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) • Standard: This is the Multy Device’s default mode. In this mode, the Multy Device routes traffic between a local network and another network such as the Internet. If you wish your Multy Device to have Access Control, UPnP, Port Forwarding, DMZ function, choose this mode.
Page 194: Configure A Port Forwarding Rule
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.14 Configure a Port Forwarding Rule Port forwarding is commonly used when you want to use Internet activities such as online gaming, P2P file sharing, or even hosting servers on your network. It allows a party from the Internet to contact a specific LAN client on your network correctly.
Page 195: Enable Or Disable Daisy Chain Network Topology
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Click Add service to create a port forwarding rule. Add a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and the MAC address of a device on your local network that will receive the packets from the port(s).
Page 196 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Daisy Chain Disabled Daisy Chain Enabled Click the Navigation Panel icon on the top-left corner ( ). From the Settings drop-down list, click Maintenance, then click the Daisy Chain tab. Multy WiFi System User’s Guide...
Page 197 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Click the button next to Enable Daisy Chain to activate daisy chaining. Multy WiFi System User’s Guide...
Page 198: Local Login Password Change
Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) 8.16 Local Login Password Change You can change the Local login password. Click the Navigation Panel icon on the top-left corner ( ). From the Settings drop-down list, click Maintenance, then click the Local login tab.
Page 199 Chapter 8 Web Interface Tutorials – Multy Plus (WSQ60) Note: The password may contain a mix of letters, numbers, spaces, and/or special characters; and it is case-sensitive. Backslash, single quote, double quote, accent grave, angle brackets, caret, dollar sign, ampersand ( \ ’ " ‘ <> ^ $ & ), and emoji symbols are not allowed.
Page 200 Multy M6E...
Page 201: Web Interface Tutorials - Multy M6E (Wsq65)
H A P T E R Web Interface Tutorials – Multy M6E (WSQ65) 9.1 Overview This chapter shows you how to use the Multy Device’s various features. • WiFi Network Setup • Network Security • Device Maintenance 9.2 WiFi Network Setup In this example, you want to set up a WiFi network so that you can use your notebook to access the Internet.
Page 202 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Multy WiFi System User’s Guide...
Page 203: Connecting To The Multy Device's Wifi Network Using Wps
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) You can now use the WPS feature to establish a WiFi connection between your notebook and the Multy Device (see Section 9.2.2.1 on page 203). Now use the new security settings to connect to the Internet through the Multy Device using WiFi.
Page 204 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Locate the WiFi network of the Multy Device. The default WiFi network name is “Zyxel_XXXX” (2.4G) or “Zyxel_XXXX_5G” (5G). Then click Connect. The Multy Device sends the WiFi network settings to Windows using WPS. Windows displays “Getting settings from the router”.
Page 205: Setting Up A Guest Network
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) The WiFi device is then able to connect to the WiFi network securely. 9.2.3 Setting Up a Guest Network A company wants to create two WiFi networks for different groups of users as shown in the following figure.
Page 206 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) • Employees (E) using the GENERAL WiFi network group will have access to the local network (LAN) and the Internet. • Visitors (G) using the GUEST WiFi network group with a different SSID and password will have access to the Internet only.
Page 207 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Multy WiFi System User’s Guide...
Page 208 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Go to the Network Setting > Wireless > Guest/More AP screen. Click the Modify icon to configure the second WiFi network group. On the Guest/More AP screen, click the Modify icon to configure the other Guest WiFi network group. Configure the screen using the provided parameters and click OK.
Page 209 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Check the status of Guest in the Guest/More AP screen. A yellow bulb under Status means the SSID is active and ready for WiFi access. Multy WiFi System User’s Guide...
Page 210: Setting Up Two Guest Wifi Networks On Different Wifi Bands
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) 9.2.4 Setting Up Two Guest WiFi Networks on Different WiFi Bands In this example, a company wants to create two Guest WiFi networks: one for the Guest (G) group and the other for the VIP (V) group as shown in the following figure. Each network will have its SSID and security mode to access the internet.
Page 211 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Go to the Wireless > Guest/More AP screen and click the Modify icon. The following screen appears. Configure the Security Mode and Password using the provided parameters and click OK. Multy WiFi System User’s Guide...
Page 212 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) The 2.4G Guest WiFi network is now configured. Go to the Wireless > General screen and set Band to 5GHz to configure the 5G Guest WiFi settings for VIP. Click OK. Multy WiFi System User’s Guide...
Page 213 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Go to the Wireless > Guest/More AP screen and click the Modify icon. The following screen appears. Configure the Security Mode and Password using the provided parameters and click OK. Multy WiFi System User’s Guide...
Page 214 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) The 5G VIP WiFi network is now configured. Multy WiFi System User’s Guide...
Page 215: Network Security
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) 9.3 Network Security This section shows you how to configure a Firewall rule, Parental Control rule, and MAC Filter rule. 9.3.1 Configuring a Firewall Rule You can enable the firewall to protect your LAN computers from malicious attacks from the Internet. Go to the Security >...
Page 216 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Click Add New ACL Rule and use the following fields to configure and apply a new ACL (Access Control List) rule. Filter Name: Enter a name to identify the firewall rule. Order: Assign the order of your rules as rules are applied in turn.
Page 217: Parental Control
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) IP Type: Select the type (IPv4 or IPv6) of the Source/Destination IP address. Select Device: Select the device you want to block or allow from the drop down list box. Protocol: Select the protocol (ALL, TCP/UDP, TCP, UDP, ICMP or ICMPv6) used to transport the packets.
Page 218 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) INTERNET ACCESS PROFILE NAME NETWORK SERVICE SITE / URL KEYWORD SCHEDULE Protocol: Port: Parental Control Screen Go to the Security > Parental Control screen. Click the switch to enable parental control. 9.3.2.2 Configuring a Parental Control Schedule Parental Control Profile allows you to set up a schedule rule for Internet usage.
Page 219: Configuring A Mac Address Filter
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Use this screen to edit the Parental Control schedule. Click Add New Schedule to add a second schedule. Use the parameter given above to configure the time settings of your schedules. Click Save to save the settings.
Page 220: Device Maintenance
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Go to the Security > MAC Filter > MAC Filter screen. Under MAC Address Filter, select Enable. Select Deny to block computer (B) from accessing your WiFi network. Click Add to add a new entry. Select Active, and then enter the Host Name and MAC Address of computer (B).
Page 221: Backing Up The Device Configuration
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) Click Browse/Choose File and select the file with a ".bin" extension to upload. Click Upload. This process may take up to 2 minutes to finish. After 2 minutes, log in again and check your new firmware version in the Connection Status screen.
Page 222: Restoring The Device Configuration
Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) 9.4.3 Restoring the Device Configuration This section shows you how to restore a previously-saved configuration file from your computer to your Multy Device. Go to the Maintenance > Backup/Restore screen. Under Restore Configuration, click Browse/Choose File, and then select the configuration file that you want to upload.
Page 223 Chapter 9 Web Interface Tutorials – Multy M6E (WSQ65) The Multy Device automatically restarts after the configuration file is successfully uploaded. Wait for one minute before logging into the Multy Device again. Go to the Connection Status page to check the firmware version after the reboot.
Page 224 Troubleshooting and Appendices...
Page 225: Chapter 10 Troubleshooting
H A P T E R Troubleshooting 10.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • Multy Device Access and Login •...
Page 226: Multy Device Access And Login
Chapter 10 Troubleshooting 10.3 Multy Device Access and Login I do not know the IP address of my Multy Device. • The default IP address of the Multy Device in Standard Mode is http://Zyxelwifi.com or http:// Zyxelwifi.net.The default IP address of the Multy Device in Bridge Mode is http://(DHCP-assigned IP). •...
Page 227: Internet Access
Chapter 10 Troubleshooting I can see the Login screen, but I cannot log in to the Multy Device. • This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. •...
Page 228: Resetting The Multy Device To Its Factory Defaults
Chapter 10 Troubleshooting • There might be a lot of traffic on the network. Look at the LEDs. If the Multy Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.
Page 229: Openvpn Problems
Chapter 10 Troubleshooting • Make sure traffic between WiFi and the LAN is not blocked by the firewall on the Multy Device. • Make sure you allow the Multy Device to be remotely accessed through the WLAN interface. Check your remote management settings. The WiFi connection is slow or intermittent.
Page 230: Usb File Sharing Problems
Chapter 10 Troubleshooting • Make sure the “key” the VPN clients use to access the OpenVPN Server account is correct. If not, export the new .ovpn configuration file and send it to all OpenVPN clients so that they can use the new key.
Page 231: Appendix A Customer Support
• Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • https://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • https://www.zyxel.com/cn/zh/ India • Zyxel Technology India Pvt Ltd. • https://www.zyxel.com/in/en/ Kazakhstan •...
Page 232 • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • https://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd. • https://www.zyxel.com/th/th/ Vietnam • Zyxel Communications Corporation – Vietnam Office • https://www.zyxel.com/vn/vi Europe Belarus • Zyxel BY • https://www.zyxel.by Bulgaria • Zyxel България • https://www.zyxel.com/bg/bg/...
Page 233 Appendix A Customer Support Czech Republic • Zyxel Communications Czech s.r.o • https://www.zyxel.com/cz/cs/ Denmark • Zyxel Communications A/S • https://www.zyxel.com/dk/da/ Finland • Zyxel Communications • https://www.zyxel.com/fi/fi/ France • Zyxel France • https://www.zyxel.fr Germany • Zyxel Deutschland GmbH • https://www.zyxel.com/de/de/ Hungary •...
Page 234 Appendix A Customer Support • https://www.zyxel.com/ro/ro Russia • Zyxel Russia • https://www.zyxel.com/ru/ru/ Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • https://www.zyxel.com/sk/sk/ Spain • Zyxel Communications ES Ltd. • https://www.zyxel.com/es/es/ Sweden • Zyxel Communications • https://www.zyxel.com/se/sv/ Switzerland • Studerus AG •...
Page 235 • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ South America • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Middle East Israel • Zyxel Communications Corporation • http://il.zyxel.com/ North America • Zyxel Communications, Inc. – North America Headquarters • https://www.zyxel.com/us/en/ Multy WiFi System User’s Guide...
Page 236: Appendix B Legal Information
Regulatory Notice and Statement UNITED STATES of AMERICA The following information applies if you use the product within USA area. US Importer: Zyxel Communications, Inc, 1130 North Miller Street Anaheim, CA92806-2001, https://www.zyxel.com/us/en/ FCC EMC Statement • The device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 237 • The band 5,150 – 5,350 MHz is 182.81 mW • The band 5,470 – 5,725 MHz is 916.22 mW. WSQ60 • The band 2,400 – 2,483.5 MHz is 92.26 mW • The band 5,150 – 5,350 MHz is 171.79 mW •...
Page 238 Appendix B Legal Information Dansk (Danish) Undertegnede Zyxel erklærer herved, at følgende udstyr udstyr overholder de væsentlige krav og øvrige relevante krav i direktiv 2014/53/EU. National Restrictions • In Denmark, the band 5150 – 5350 MHz is also allowed for outdoor usage. •...
Page 239 Appendix B Legal Information • The regulatory limits for maximum output power are specified in EIRP. The EIRP level (in dBm) of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm). List of national codes COUNTRY ISO 3166 2 LETTER CODE...
Page 240 Appendix B Legal Information The symbol below means that according to local regulations your product and/or its battery shall be disposed of separately from domestic waste. If this product is end of life, take it to a recycling station designated by local authorities. At the time of disposal, the separate collection of your product and/or its battery will help save natural resources and ensure that the environment is sustainable development.
Page 241 Appendix B Legal Information • 假若電源變壓器或電源變壓器的纜線損壞，請從插座拔除，若您還繼續插電使用，會有觸電死亡的風險。 • 請勿試圖修理電源變壓器或電源變壓器的纜線，若有毀損，請直接聯絡您購買的店家，購買一個新的電源變壓器。 • 請勿將此設備安裝於室外，此設備僅適合放置於室內。 • 請勿隨一般垃圾丟棄。 • 請參閱產品背貼上的設備額定功率。 • 請參考產品型錄或是彩盒上的作業溫度。 • 產品沒有斷電裝置或者採用電源線的插頭視為斷電裝置的一部分，以下警語將適用 : – 對永久連接之設備，在設備外部須安裝可觸及之斷電裝置； – 對插接式之設備，插座必須接近安裝之地點而且是易於觸及的。 About the Symbols Various symbols are used in this product to ensure correct usage, to prevent danger to the user and others, and to prevent property damage. The meaning of these symbols are described below.
Page 242: Index
Index Index Numbers restore default Backhaul Band steering 2.4G and 5G names the same band steering bandwidth maximum BLE (Bluetooth Low Energy) Block button Bluetooth 9, 37 Access Control Bridge Mode 16, 138, 144, 147, 148 Add Multy screen default IP address Advanced Settings example Alexa app...
Page 243 Index control Multy Device default using voice commands domain name controller downstream mesh network downstream traffic copyright data rate 73, 76 coverage dual-band application WiFi dual-band compatible 136, 139 dual-band WiFi 10, 12 customer service send email customer support Edit icon E-label availability daisy chain...
Page 244 Index FTP server WiFi Settings 81, 83 IEEE 802.11a/b/g/n/ac/ax IM (Instant Messaging) Information icon Internet access problem Get Ready screen Internet connection Google account information slow or intermittent Google Play store Internet connection speed group check pause Internet access Internet port guest WiFi Internet Protocol version 6 Guest WiFi setting...
Page 245 Index network controller MAC address magnetic stand maximum bandwidth Menu icon OpenVPN client software 68, 76, 79 Menu screen OpenVPN server/client Mesh network operating mode 167, 168 assigned role overview mounting base Multy WiFi System 21, 24 mounting bracket mounting hole 23, 24 WSQ65 Multy app...
Page 246 65, 101 rear panel smartphone 72, 78 WSM20 connect to WiFi network WSQ20 Speed Test WSQ50 speed test WSQ60 WSQ65 Speed Test icon WSR30 speed test result rear port cover get update as stand stand relay communication use rear port cover...
Page 247 Index warranty note Web Configurator 17, 177 Test All button how to access timer password change Web Configurator icon transmission range Web Configurator screen WiFi WiFi transport layer protocol WiFi 6 Tri-Band specify WiFi 6E Tri-Band Turn Off button WiFi access Turn On button disable WiFi adapter...
Page 248 WSQ50 mounting hole rear panel reset button screw specification wall/ceiling mount WSQ60 mounting hole rear panel reset button screw specification wall/ceiling mount WSQ65 desk placement mounting hole rear panel reset button...

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ZyXEL Communications WSQ60 User Manual

Chapter 2 Hardware

Chapter 10 Troubleshooting

Appendix A Customer Support

Appendix B Legal Information

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