ZyXEL Communications WSQ50 User Manual
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ZyXEL Communications WSQ50 User Manual

Ac3000 tri-band wifi system
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User's Guide
Multy X
AC3000 Tri-Band WiFi System
Model: WSQ50
Default Login Details
Zyxel App
myZyxelCloud
Account
Copyright © 2017 Zyxel Communications Corporation
Multy X
https://mycloud.zyxel.com
Version 1.0.0 Edition 1, 09/2017

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  • Page 1 User’s Guide Multy X AC3000 Tri-Band WiFi System Model: WSQ50 Default Login Details Version 1.0.0 Edition 1, 09/2017 Zyxel App Multy X myZyxelCloud https://mycloud.zyxel.com Account Copyright © 2017 Zyxel Communications Corporation...

  • Page 2: Related Documentation

    IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Table of Contents ..........................3 Chapter 1 Get to Know Your Multy X WiFi System ....................4 1.1 Overview ............................4 1.2 Way to Manage the Multy X WiFi System ..................4 1.3 Getting Started ..........................5 1.4 Hardware Connections ........................

  • Page 4: Get To Know Your Multy X Wifi System

    H A P T E R Get to Know Your Multy X WiFi System 1.1 Overview Zyxel Multy X WiFi System allows you to quickly set up and monitor your WiFi network using the Multy X app. You can install two or more Multy X Devices in a Multy X WiFi System to extend the range of your existing wired network without additional wiring, providing easy network access to mobile users.

  • Page 5: Getting Started

    Chapter 1 Get to Know Your Multy X WiFi System 1.3 Getting Started To set up a Multy X WiFi System, you need to: Have a broadband modem or router that is connected to the Internet. Get at least one Multy X Device. If you have multiple Multy X Devices, the first one you installed should be connected to the modem or router.

  • Page 6: Reset Button

    Chapter 1 Get to Know Your Multy X WiFi System 1.5 Reset Button If you need to set the Multy X Device back to its default settings, use the Reset button on the rear panel. 1.5.1 Use the RESET Button Make sure the LED is not blinking white.
  • Page 7 Chapter 1 Get to Know Your Multy X WiFi System The following are the LED descriptions for your Multy X Device. Table 1 Multy X Device LED COLOR STATUS DESCRIPTION The Multy X Device is not receiving power. White Blinking The Multy X Device is booting up, undergoing firmware upgrade, or being configured.

  • Page 8: Set Up Your Multy X Wifi System Using Multy X App

    H A P T E R Set up Your Multy X WiFi System Using Multy X App 2.1 Introduction Zyxel Multy X app helps you install Multy X Devices and manage the Multy X WiFi System directly with your Android or iOS device. Compatibility •...
  • Page 9 Chapter 2 Set up Your Multy X WiFi System Using Multy X App The main menu displays. Enter your myZyxelCloud account information and tap Log in. Otherwise, tap Install Multy to use the app without logging into the myZyxelCloud server. Multy X WiFi System User’s Guide...

  • Page 10: Add And Install Your First Multy X Device

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.3 Add and Install Your First Multy X Device You need to install at least one Multy X Device before you can manage the Multy X WiFi System. When the following screen displays, tap + to install and add a Multy X Device to your Multy X WiFi System.
  • Page 11 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Select the location where you want to place your Multy X Device, tap Next and follow the on-screen instructions. After the first Multy X Device is installed, you can tap Add Multy to install a second Multy X Device. Multy X WiFi System User’s Guide...
  • Page 12 Chapter 2 Set up Your Multy X WiFi System Using Multy X App The Multy X WiFi System main screen then displays allowing you to monitor your Multy X Devices and Multy X WiFi System. It shows whether the Multy X Devices in this Multy X WiFi System are on. It also shows how many wireless clients are currently connected to the Multy X Devices and upstream/downstream data rates.

  • Page 13: Run A Speed Test

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.4 Run a Speed Test With the Multy X app, you can check the speed of the connection between the first Multy X Device and the broadband modem/router or the connection between Multy X Devices. Tap the Diagnose icon ( ) of the Multy X WiFi System.
  • Page 14 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Start to perform the test. It shows data rates for both upstream and downstream traffic. You can tap a record’s Remove icon ( ) to delete that record. Multy X WiFi System User’s Guide...

  • Page 15: Enable Or Disable Guest Wifi

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.5 Enable or Disable Guest WiFi After the Multy X WiFi System is set up, you can create a separate WiFi network for your guests. The WiFi settings will be applied to all Multy X Devices in the same Multy X WiFi System.
  • Page 16 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Guest Wi-Fi. Enable guest WiFi and enter the Network Name (SSID) and WiFi Password. Tap Save. Multy X WiFi System User’s Guide...

  • Page 17: Share Wifi Network Name And Password With Others

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.6 Share WiFi Network Name and Password with Others You can use email or social media (for example, Line, Facebook Messenger, WhatsApp, SMS, and so on) to quickly send your WiFi network name (SSID) and password to people with which you want to share WiFi connections.
  • Page 18 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Share of the WiFi network that you want to share. Then tap the icon of your preferred social media platform to send its network name and WiFi password to other people. Multy X WiFi System User’s Guide...

  • Page 19: Add Clients To A Group

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.7 Add Clients to a Group Grouping clients allows you to easily block/allow access or set a schedule for all client devices in the same group. Tap the Parental Control icon ( ) of the Multy X WiFi System.
  • Page 20 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap a client device to view the user information. Tap Join Group to add or move the client device to a different group. Select a pre-defined group and tap Done. Otherwise, tap Add Group to create a new group and assign the device to it.

  • Page 21: Set A Wifi Schedule For Groups

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.8 Set a WiFi Schedule for Groups When you create or edit a group, you can schedule the Multy X WiFi System to automatically disable or enable WiFi access during a certain period of time for clients in that group. Tap the Parental Control icon ( ) of the Multy X WiFi System.
  • Page 22 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Group to display the groups that are previously created in the Multy X WiFi System. Tap a group to view the group information. Tap Schedule Setup to change the group’s schedule settings. Multy X WiFi System User’s Guide...

  • Page 23: Pause Or Resume Internet Access On A Group

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.9 Pause or Resume Internet Access on a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later. Tap the Parental Control icon ( ) of the Multy X WiFi System.
  • Page 24 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Group to view the groups that are previously created in the Multy X WiFi System. Tap a group’s Allow icon to resume network access at once, or tap the Block icon to pause Internet access for that specific group.

  • Page 25: Turn On Or Off The Multy X Device's Led (Light)

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.10 Turn on or off the Multy X Device’s LED (Light) When the Multy X Device is installed and ready, you can turn off the device LED or set the LED to always stay on.
  • Page 26 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap a Multy X Device in the list to open the Multy Information screen. Tap the LED switch to enable or disable. Multy X WiFi System User’s Guide...

  • Page 27: Remove A Multy X Device

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.11 Remove a Multy X Device If a Multy X Device is damaged or not in use, you can remove it from the Multy X WiFi System. Tap the Menu icon in the upper-left corner to open the navigation panel, and tap My Multy.
  • Page 28 Chapter 2 Set up Your Multy X WiFi System Using Multy X App From the device list, tap the Multy X Device you want to remove. The Multy Information screen displays. Tap Remove This Multy to delete the device. Multy X WiFi System User’s Guide...

  • Page 29: Install A Second Multy X Wifi System

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.12 Install a Second Multy X WiFi System You can manage multiple Multy X WiFi Systems using the Multy X app. Tap the Menu icon in the upper-left corner to open the navigation panel. Tap WiFi System. Multy X WiFi System User’s Guide...
  • Page 30 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Add WiFi System to set up another Multy X WiFi System. To switch between multiple Multy X WiFi Systems, just tap the Multy X WiFi System you want to manage now.

  • Page 31: Change The Name Or Picture Of A Multy X Wifi System

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.13 Change the Name or Picture of a Multy X WiFi System By default, the name of a Multy X WiFi System is “Multy-” followed by the last four digits of the root Multy X Device’s first MAC address”.
  • Page 32 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap the Edit icon of a Multy X WiFi System to give the Multy X WiFi System a new name, then tap Confirm. Tap the Camera icon to replace the background picture of theMulty X WiFi System. Multy X WiFi System User’s Guide...

  • Page 33: Remove A Multy X Wifi System

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.14 Remove a Multy X WiFi System All Multy X Devices in the Multy X WiFi System will be reset after you delete the Multy X WiFi System. Tap the Menu icon in the upper-left corner to open the navigation panel.
  • Page 34 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Select then the - icon of the Multy X WiFi System that you want to remove. Tap Delete. Multy X WiFi System User’s Guide...

  • Page 35: Report A Problem With The Multy X App

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.15 Report a Problem with the Multy X App If you encounter problems while using the Multy X app or want to provide your feedback for improvement, you can send an email to customer service. Tap the Menu icon in the upper-left corner to open the navigation panel.

  • Page 36: Log In With A Myzyxelcloud Account

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.16 Log in with a myZyxelCloud Account If you didn’t log into the Multy X app with a myZyxelCloud account, you can still log in after the Multy X WiFi System has been set up.

  • Page 37: Manage Your Multy X Wifi System With Amazon Alexa

    Chapter 2 Set up Your Multy X WiFi System Using Multy X App 2.17 Manage Your Multy X WiFi System with Amazon Alexa If you have an Alexa-enabled device (Amazon Echo for example), you can use your voice to control your Multy X Devices in the Multy X WiFi System.
  • Page 38 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Type a keyword to search for the Multy-Alexa skill. Tap Enable to connect the Multy X WiFi System to Alexa. Tap Link Account and enter your myZyxel account information to associate the skill with your account. Multy X WiFi System User’s Guide...
  • Page 39 Chapter 2 Set up Your Multy X WiFi System Using Multy X App Tap Authorize. A screen appears showing the skill for Multy X WiFi Systems are successfully linked. Use either the Alexa app or voice command “Discover Devices” to have Alexa discover the Multy X Device(s) on the specified myZyxel account.

  • Page 40: Appendix A Customer Support

    • Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • http://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • http://www.zyxel.cn India • Zyxel Technology India Pvt Ltd • http://www.zyxel.in Kazakhstan •...
  • Page 41 • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • http://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • http://www.zyxel.co.th Vietnam • Zyxel Communications Corporation-Vietnam Office • http://www.zyxel.com/vn/vi Europe Austria • Zyxel Deutschland GmbH • http://www.zyxel.de Belarus • Zyxel BY • http://www.zyxel.by...
  • Page 42 Appendix A Customer Support Belgium • Zyxel Communications B.V. • http://www.zyxel.com/be/nl/ • http://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • http://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • http://www.zyxel.cz Denmark • Zyxel Communications A/S • http://www.zyxel.dk Estonia • Zyxel Estonia • http://www.zyxel.com/ee/et/ Finland •...
  • Page 43 • Zyxel Communications Poland • http://www.zyxel.pl Romania • Zyxel Romania • http://www.zyxel.com/ro/ro Russia • Zyxel Russia • http://www.zyxel.ru Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • http://www.zyxel.sk Spain • Zyxel Communications ES Ltd • http://www.zyxel.es Sweden • Zyxel Communications • http://www.zyxel.se Switzerland •...
  • Page 44 Appendix A Customer Support • http://www.zyxel.ch/ Turkey • Zyxel Turkey A.S. • http://www.zyxel.com.tr • Zyxel Communications UK Ltd. • http://www.zyxel.co.uk Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com Latin America Argentina • Zyxel Communication Corporation • http://www.zyxel.com/ec/es/ Brazil • Zyxel Communications Brasil Ltda.

  • Page 45: North America

    Appendix A Customer Support North America • Zyxel Communications, Inc. - North America Headquarters • http://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • http://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • http://www.zyxel.co.za Multy X WiFi System User’s Guide...

  • Page 46: Appendix B Legal Information

    The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved.
  • Page 47 Appendix B Legal Information Industry Canada RSS-GEN & RSS-247 statement • This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 48 Appendix B Legal Information Български С настоящото Zyxel декларира, че това оборудване е в съответствие със съществените изисквания и другите (Bulgarian) приложими разпоредбите на Директива 2014/53/ЕC. National Restrictions • The Belgian Institute for Postal Services and Telecommunications (BIPT) must be notified of any outdoor wireless link having a range exceeding 300 meters.

  • Page 49: Safety Warnings

    Appendix B Legal Information Română Prin prezenta, Zyxel declară că acest echipament este în conformitate cu cerinţele esenţiale şi alte prevederi relevante ale (Romanian) Directivei 2014/53/EU. Slovenčina Zyxel týmto vyhlasuje, že zariadenia spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 2014/53/EU. (Slovak) Slovenščina Zyxel izjavlja, da je ta oprema v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 2014/53/EU.
  • Page 50 Appendix B Legal Information • CAUTION: Risk of explosion if battery is replaced by an incorrect type, dispose of used batteries according to the instruction. Dispose them at the applicable collection point for the recycling of electrical and electronic devices. For detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the store where you purchased the product.

  • Page 51: Zyxel Limited Warranty

    Appendix B Legal Information 以下訊息僅適用於產品操作於 5.25-5.35 秭赫頻帶內並銷售至台灣地區 • 在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。 以下訊息僅適用於產品屬於專業安裝並銷售至台灣地區 • 本器材須經專業工程人員安裝及設定，始得設置使用，且不得直接販售給一般消費者。 安全警告 - 為了您的安全，請先閱讀以下警告及指示 : • 請勿將此產品接近水、火焰或放置在高溫的環境。 • 避免設備接觸 : - 任何液體 - 切勿讓設備接觸水、雨水、高濕度、污水腐蝕性的液體或其他水份。 - 灰塵及污物 - 切勿接觸灰塵、污物、沙土、食物或其他不合適的材料。 • 雷雨天氣時，不要安裝，使用或維修此設備。有遭受電擊的風險。 • 切勿重摔或撞擊設備，並勿使用不正確的電源變壓器。 • 若接上不正確的電源變壓器會有爆炸的風險。 • 請勿隨意更換產品內的電池。 • 如果更換不正確之電池型式，會有爆炸的風險，請依製造商說明書處理使用過之電池。 •...
  • Page 52 Appendix B Legal Information proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal or higher value, and will be solely at the discretion of Zyxel. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.

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