ZyXEL Communications SCR 50AXE User Manual
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ZyXEL Communications SCR 50AXE User Manual

Secure cloud-managed router with axe5400 tri-band wifi 6e
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User's Guide
SCR 50AXE
Secure Cloud-managed Router with AXE5400 Tri-Band WiFi 6E
Local GUI
Default Login Details
LAN IP Address
User Name
Password
Copyright © 2023 Zyxel and/or its affiliates. All Rights Reserved.
https://192.168.168.1
admin
See the Zyxel Device label
Version 1.00 Edition 1, 04/2023

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  • Page 1 User’s Guide SCR 50AXE Secure Cloud-managed Router with AXE5400 Tri-Band WiFi 6E Local GUI Default Login Details Version 1.00 Edition 1, 04/2023 LAN IP Address https://192.168.168.1 User Name admin Password See the Zyxel Device label Copyright © 2023 Zyxel and/or its affiliates. All Rights Reserved.
  • Page 2 The Quick Start Guide contains information on setting up your Zyxel Device using the Zyxel Nebula Mobile app. • More Information Go to https://community.zyxel.com/en for product discussions. Go to support.zyxel.com to find other information on the Zyxel Device. SCR 50AXE Local GUI User’s Guide...

  • Page 3: Table Of Contents

    3.3.1 Settings Icon .......................... 19 Chapter 4 WAN Interface ............................21 4.1 Connectivity ............................ 21 4.1.1 WAN Setting ........................... 21 4.2 System Information ......................... 23 Chapter 5 Diagnostic............................26 5.1 Diagnostic Overview ........................26 5.2 Diagnostic ............................26 SCR 50AXE Local GUI User’s Guide...
  • Page 4 6.5 Internet Access ..........................32 6.6 Resetting the Zyxel Device to Its Factory Defaults ..............33 6.7 WiFi Connections ..........................33 Appendix A Customer Support ....................... 35 Appendix B Legal Information ......................40 Index ..............................46 SCR 50AXE Local GUI User’s Guide...
  • Page 5 Local GUI User’s Guide...

  • Page 6: Get To Know Your Zyxel Device

    Install the Zyxel Nebula Mobile app and turn on WiFi on your smartphone to pair with your Zyxel Device. Make sure your smartphone also has Internet access. Use the Zyxel Nebula Mobile app to set up the Zyxel Device and manage your Zyxel Device. SCR 50AXE Local GUI User’s Guide...

  • Page 7: Features

    WiFi System emits one 2.4G WiFi signal and two 5G WiFi signals. Dual-Band WiFi Systems emit one 2.4G signal and one 5G signal. “Maximum Bandwidth” refers to the sum of the bandwidths of all WiFi signals (2.4G, 5G, and 6G) emitted by the Zyxel Device. SCR 50AXE Local GUI User’s Guide...

  • Page 8: Tri-Band Wifi

    WiFi 6 is a WiFi standard that supports both 2.4 GHz and 5 GHz frequency bands and brings the following major improvements: Higher Data Transmission Speed WiFi 6 provides faster transmission data rate than the previous WiFi standards with the following features: SCR 50AXE Local GUI User’s Guide...
  • Page 9 Note: Check your client device’s product specification to see if your client device supports the 6 GHz band (WiFi 6E). If not, you should still use the 2.4/5 GHz bands for connection. Note: Not all countries support the 6 GHz band (WiFi 6E). SCR 50AXE Local GUI User’s Guide...

  • Page 10: Chapter 2 Hardware

    Use the included power cable to connect the Zyxel Device’s power port to a power outlet. Connect the Internet port of the Zyxel Device to a broadband modem or router that is connected to the Internet. Figure 2 SCR 50AXE Ports Panel SCR 50AXE Local GUI User’s Guide...

  • Page 11: Mounting Options

    Align the mounting hole on the Zyxel Device to the wall mount screw on the wall. Adjust the angle of the Zyxel Device to make sure it is secure in place. Figure 3 Mounting Holes SCR 50AXE Local GUI User’s Guide...

  • Page 12: Desk Placement

    You may place your Zyxel Device on a desk, table, shelf, and so on. See Table 3 on page 11 for more information. Attach the bottom of the Zyxel Device to the magnetic stand. Then, place the Zyxel Device on a desk, table, shelf, and so on. SCR 50AXE Local GUI User’s Guide...

  • Page 13: Wps Button

    Note: When the Zyxel Device fails to set up a WPS connection, the WPS LED blinks green for 120 seconds and then turns off. 2.4 Reset Button If you need to return the Zyxel Device to its default settings, use the RESET button on the rear panel. SCR 50AXE Local GUI User’s Guide...

  • Page 14: Reset The Zyxel Device Back To Factory Default Settings

    For a factory reset, press the RESET button for at least 3 seconds or until the system ( ) LED starts to blink green. 2.5 LED Light Look at the LED behavior to determine the status of the Zyxel Devices. See Table 4 on page 15 for more information. SCR 50AXE Local GUI User’s Guide...
  • Page 15 Chapter 2 Hardware Figure 7 SCR 50AXE LEDs The following are the LED descriptions for your Zyxel Device. Table 4 SCR 50AXE LED Descriptions ICON COLOR STATUS DESCRIPTION Green The Zyxel Device is receiving power. Hardware failure. The Zyxel Device is not receiving power.
  • Page 16 Chapter 2 Hardware Table 4 SCR 50AXE LED Descriptions (continued) ICON COLOR STATUS DESCRIPTION Green The Zyxel Device’s WiFi is on and with connected WiFi clients. Blue The Zyxel Device’s WiFi is on but without WiFi clients. The Zyxel Device’s WiFi is off.

  • Page 17: Chapter 3 Web Configurator

    Make sure your computer has an IP address in the same subnet as the Zyxel Device. Launch your web browser. Enter "https://192.168.168.1" in the browser’s address bar. The following screen appears. Select the language you prefer (upper right). Click Login to log in to the Local GUI Web Configurator. SCR 50AXE Local GUI User’s Guide...
  • Page 18 Device is online and connected to NCC, and basic system information. Figure 9 Overview 3.3 Web Configurator Layout As illustrated below, the main screen is divided into these parts: • A – Settings Icon (Side Bar) • B – Main Window SCR 50AXE Local GUI User’s Guide...

  • Page 19: Web Configurator Layout

    3.3.1 Settings Icon Click this icon ( ) to see the side bar and navigation panel. 3.3.1.1 Side Bar The side bar provides some icons on the right hand side. Figure 11 Side Bar SCR 50AXE Local GUI User’s Guide...
  • Page 20 Click this icon to select a color that you prefer and apply it to the Web Configurator. Click this icon to reboot the Zyxel Device without turning the power off. Click this icon to select the language you prefer. Click this icon to log out of the Web Configurator. SCR 50AXE Local GUI User’s Guide...

  • Page 21: Chapter 4 Wan Interface

    ) to edit the WAN interface the Zyxel Device. 4.1.1 WAN Setting The Edit WAN Interface screen allows you to configure basic settings for your WAN port. Note: Use this screen to fix your Zyxel Device’s connection problem with NCC. SCR 50AXE Local GUI User’s Guide...
  • Page 22 On Demand – select this to automatically bring up the connection when the Zyxel Device receives packets destined for the Internet. Enter the Idle Timeout (up to 300 minutes) that elapses before the Zyxel Device automatically disconnects from the PPPoE server. SCR 50AXE Local GUI User’s Guide...

  • Page 23: System Information

    Use this screen to view the basic system information of the Zyxel Device. Figure 14 System Info Click the Arrow icon ( ) to view more information on the status of your firewall and interfaces (WAN, LAN, and WLAN). SCR 50AXE Local GUI User’s Guide...
  • Page 24 This is the first DNS server address assigned by the ISP. Secondary DNS Server This is the second DNS server address assigned by the ISP. LAN Information IP Address This is the current IP address of the Zyxel Device in the LAN. SCR 50AXE Local GUI User’s Guide...
  • Page 25 This displays the type of security mode the WiFi interface is using in the WiFi network. 802.11 Mode This displays the type of 802.11 mode the WiFi interface is using in the WiFi network. This displays whether WPS is activated on the WiFi interface. SCR 50AXE Local GUI User’s Guide...

  • Page 26: Chapter 5 Diagnostic

    Click Diagnostic in the side bar to open the following screen. Figure 16 Diagnostic The following table describes the labels shown in this screen. Table 8 Diagnostic LABEL DESCRIPTION Diagnostic Test The result of tests is shown here in the information area. TCP/IP SCR 50AXE Local GUI User’s Guide...
  • Page 27 Click this button to perform the IPv4 trace route function. This determines the path a packet takes to the specified host. Nslookup Click this button to perform a DNS lookup on the FQDN IP address. SCR 50AXE Local GUI User’s Guide...
  • Page 28 Troubleshooting and Appendices...

  • Page 29: Chapter 6 Troubleshooting

    • Make sure you are using the correct web browser that supports HTML5. View the browser in full screen mode to display the NCC portal properly. Browsers supported are: • Google Chrome • Microsoft Edge • Mozilla Firefox • Safari I cannot log into the NCC portal. SCR 50AXE Local GUI User’s Guide...

  • Page 30: Power, Hardware Connections, And Leds

    • Make sure the power adapter or cord is connected to the Zyxel Device and plugged in to an appropriate power source. Make sure the power source is turned on. • Disconnect and re-connect the power adapter or cord to the Zyxel Device. SCR 50AXE Local GUI User’s Guide...

  • Page 31: Zyxel Device Access And Login

    Zyxel Device, skip this step.) • Reset the device to its factory defaults, and try to access the Zyxel Device with the default IP address. Section 2.4 on page SCR 50AXE Local GUI User’s Guide...

  • Page 32: Internet Access

    • Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. • Reboot the Zyxel Device by disconnecting and re-connecting the power adapter or cord. • If the problem continues, contact your ISP. SCR 50AXE Local GUI User’s Guide...

  • Page 33: Resetting The Zyxel Device To Its Factory Defaults

    • Make sure the WiFi adapter on your computer is working properly. • Make sure the WiFi adapter on your computer is IEEE 802.11 compatible and supports the same WiFi standard as the Zyxel Device. SCR 50AXE Local GUI User’s Guide...
  • Page 34 If the Zyxel Device is placed at a high position, point the antennas downwards. Try pointing the antennas in different directions and check which provides the strongest signal to the WiFi clients. SCR 50AXE Local GUI User’s Guide...

  • Page 35: Appendix A Customer Support

    Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications (Taiwan) Co., Ltd. • https://www.zyxel.com Asia China • Zyxel Communications Corporation–China Office • https://www.zyxel.com/cn/sc India • Zyxel Communications Corporation–India Office • https://www.zyxel.com/in/en-in Kazakhstan • Zyxel Kazakhstan • https://www.zyxel.com/ru/ru SCR 50AXE Local GUI User’s Guide...
  • Page 36 • Zyxel Thailand Co., Ltd. • https://www.zyxel.com/th/th Vietnam • Zyxel Communications Corporation–Vietnam Office • https://www.zyxel.com/vn/vi Europe Belarus • Zyxel Communications Corp. • https://www.zyxel.com/ru/ru Belgium (Netherlands) • Zyxel Benelux • https://www.zyxel.com/nl/nl • https://www.zyxel.com/fr/fr Bulgaria • Zyxel Bulgaria SCR 50AXE Local GUI User’s Guide...
  • Page 37 • Zyxel Hungary & SEE • https://www.zyxel.com/hu/hu Italy • Zyxel Communications Italy S.r.l. • https://www.zyxel.com/it/it Norway • Zyxel Communications A/S • https://www.zyxel.com/no/no Poland • Zyxel Communications Poland • https://www.zyxel.com/pl/pl Romania • Zyxel Romania • https://www.zyxel.com/ro/ro SCR 50AXE Local GUI User’s Guide...
  • Page 38 • Zyxel Turkey A.S. • https://www.zyxel.com/tr/tr • Zyxel Communications UK Ltd. • https://www.zyxel.com/uk/en-gb Ukraine • Zyxel Ukraine • https://www.zyxel.com/ua/uk-ua South America Argentina • Zyxel Communications Corp. • https://www.zyxel.com/co/es-co Brazil • Zyxel Communications Brasil Ltda. SCR 50AXE Local GUI User’s Guide...
  • Page 39 • Zyxel Communications Corp. • https://www.zyxel.com/co/es-co South America • Zyxel Communications Corp. • https://www.zyxel.com/co/es-co Middle East Israel • Zyxel Communications Corp. • https://il.zyxel.com North America • Zyxel Communications, Inc. – North America Headquarters • https://www.zyxel.com/us/en-us SCR 50AXE Local GUI User’s Guide...

  • Page 40: Appendix B Legal Information

    Regulatory Notice and Statement UNITED STATES of AMERICA The following information applies if you use the product within USA area. US Importer: Zyxel Communications, Inc, 1130 North Miller Street Anaheim, CA92806-2001, https://www.zyxel.com/us/en/ FCC EMC Statement • The device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 41 Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”. Consultare https://www.mise.gov.it/it/ per maggiori dettagli. SCR 50AXE Local GUI User’s Guide...
  • Page 42 United Kingdom Safety Warnings • Do not use this product near water, for example, in a wet basement or near a swimming pool. • Do not expose your device to dampness, dust or corrosive liquids. SCR 50AXE Local GUI User’s Guide...
  • Page 43 återvinningsstation. Vid tiden för kasseringen bidrar du till en bättre miljö och mänsklig hälsa genom att göra dig av med den på ett återvinningsställe. SCR 50AXE Local GUI User’s Guide...
  • Page 44 Various symbols are used in this product to ensure correct usage, to prevent danger to the user and others, and to prevent property damage. The meaning of these symbols are described below. It is important that you read these descriptions thoroughly and fully understand the contents. SCR 50AXE Local GUI User’s Guide...
  • Page 45 Open Source Licenses This product may contain in part some free software distributed under GPL license terms and/or GPL-like licenses. To request the source code covered under these licenses, please go to: https://www.zyxel.com/form/gpl_oss_software_notice.shtml SCR 50AXE Local GUI User’s Guide...

  • Page 46: Index

    6, 10 browser Edit WAN Interface screen supported Ethernet cable browser supported BSS (Basic Service Set) BSS Coloring button RESET 13, 33 factory reset steps features firewall firewall information port information certifications viewing SCR 50AXE Local GUI User’s Guide...
  • Page 47 Internet connection slow or intermittent Internet port IP address OFDMA (Orthogonal Frequency-Division Multiple ipconfig Access) operating modes overview SCR WiFi System Overview screen Java permissions JavaScript pairing method peer-to-peer applications LAN port ping SCR 50AXE Local GUI User’s Guide...
  • Page 48 WiFi 6E subnet mask introduction supported browsers WiFi 6E (IEEE 802.11ax) System Info screen WiFi 6E Tri-Band system information WiFi adapter view WiFi client device WiFi connection optimize speed and quality slow or intermittent SCR 50AXE Local GUI User’s Guide...
  • Page 49 Index WiFi connection problem WiFi interference factors reduce WiFi security setting WLAN interface activate WPS button availability WPS connection set up WPS-compatible client device Zyxel Device set up SCR 50AXE Local GUI User’s Guide...

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