General Procedure - HP A6829A User's Manual And Service Manual

General Procedure

In general, follow these steps to troubleshoot the A6829A adapter:
Step 1. Check the connection.
Make sure the correct cable is used, connected, and operating properly
and that none of the connectors have any bent pins. If you do not find any
problems with the connection, go to step 2.
Step 2. Check SCSI bus compatibility.
Use the commands in the BCH menus to ensure that the data transfer
rates of the A6829A adapter and the attached devices are compatible
(see "Setting and Confirming SCSI Parameters" on page 74). If the
transfer rates of the adapter and attached devices are compatible, go to
step 3.
Step 3. Check the adapter.
Inspect the adapter to make sure it is seated properly in the PCI slot. If
necessary, power down the system, reseat the adapter, and restart the
system.
If a visual inspection of the adapter and cable does not reveal any
problems, or if an action taken as a result of the inspection does not
produce a working adapter, go to step 4.
Step 4. Run the Support Tools Manager (STM) diagnostics application (see
"Using Support Tools Manager (STM)" on page 89).
If diagnostics determine that the adapter is defective, you must replace
it. Contact your local Hewlett-Packard customer representative or call
the Hewlett-Packard Response Center.
Chapter 3
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Troubleshooting
General Procedure
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