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Heat&Glo PRIMO-II-48 Owner's Manual

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CAUTION! Risk of Fire! DO NOT store instruction manuals inside fireplace cavity.
High temperatures could cause a fire.
INSTALLER: Leave this manual with the appliance, not inside the appliance.
CONSUMER: Retain this manual for future reference. Do not store inside the appliance.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer's
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certified kit is used.
Owner's Manual
Operation and Maintenance
Models:
Heat & Glo • PRIMO-II Owner's Manual • 2670-981 Rev. D • 7/23
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
DANGER
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A (glass) barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and must be installed for
the protection of children and other at-risk
individuals.
SafeSurface
barrier glass must be ordered separately
TM
at time of appliance purchase. See Section 12.B of ap-
pliance Installation Manual.
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1

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  • Page 1 Owner’s Manual Operation and Maintenance CAUTION! Risk of Fire! DO NOT store instruction manuals inside fireplace cavity. High temperatures could cause a fire. INSTALLER: Leave this manual with the appliance, not inside the appliance. CONSUMER: Retain this manual for future reference. Do not store inside the appliance. Contact your dealer with questions regarding installation, operation or service.

  • Page 2: Welcome

    Welcome Read this manual before operating this appliance. Please retain this Owner’s Manual for future reference. Read the Installation Manual before making any installation or finishing changes. A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other Congratulations on selecting a Heat &...

  • Page 3: Table Of Contents

    Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. •...

  • Page 4: Limited Lifetime Warranty

    B. Limited Lifetime Warranty Hearth & Home Technologies LLC LIMITED LIFETIME WARRANTY Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.
  • Page 5 B. Limited Lifetime Warranty (continued) WARRANTY CONDITIONS: • Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.

  • Page 6: Product Specific Information

    This appliance requires the installation of SafeSurface Glass which keeps the surface temperature of the barrier MODEL: PRIMO-II-48, PRIMO-II-48ST, glass at a safe level and will still be hot to the touch when operated for long periods of time. SafeSurface...

  • Page 7: Electronic Control Module Compliance

    D. Electronic Control Module Compliance These gas appliance models are built with the following electronic control module which is in compliance with Federal Communications Commission (FCC) and Industry Standard of Canada (IC). Model Name: IntelliFire Touch Technology 2.0 - Electronic Control Module (IFT2-ECM) ®...

  • Page 8: Important Safety And Operating Information

    Important Safety and Operating Information • Never leave children alone near a hot fireplace, whether A. Appliance Safety operating or cooling down. WARNING! DO NOT operate fireplace before reading • Teach children to NEVER touch the fireplace. and understanding operating instructions. Failure to operate fireplace according to operating instructions •...

  • Page 9: General Operating Parts

    B. General Operating Parts Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed. OPTIONAL PRIMO-HEAT-DUCT SECTION 3 & 4 BARRIER GLASS & FIREBOX GLASS SECTION 4 OUTSIDE WALL INSIDE WALL Figure 3.2 General Operating Parts C.

  • Page 10: Lighting Instructions (Ipi)

    F. Lighting Instructions (IPI) Heat & Glo • PRIMO-II Owner’s Manual • 2670-981 Rev. D • 7/23...

  • Page 11: Appliance Break-In

    G. Appliance Break-In H. Heat Management NOTICE! Open windows for air circulation during fire- Burn Rate place break-in. This model has a variable burn rate which is controlled by the remote control. Therefore the flame height is adjust- • Some people may be sensitive to smoke and odors. able.

  • Page 12: Detailed Component Operating Instructions

    2. If multiple control options are installed, the IFT2- I. Detailed Component Operating Instructions ECM will respond to the last command from the IFT2-ECM Detailed Operating Instruction wired wall switch, IFT2-RC450 or IFT-RC150U . The wired wall switch is NOT available if a Power Vent is used.
  • Page 13 Appliance ON/OFF: A remote control, wireless wall switch or optional Wi- Fi may be used to control the ON/OFF function of the appliance. Follow instructions included with the installed control. LED’s LED’s are a standard feature on PRIMO-II models. Use the IFT2-RC450 remote to control the functions of the LED’s, including ON/OFF, color choice and color intensity.

  • Page 14: Maintenance And Service

    Maintenance and Service Remote Control IMPORTANT! Any safety screen, decorative barrier front or guard removed for servicing must be replaced prior to Frequency: Seasonally operating the fireplace. By: Homeowner When properly maintained, your fireplace will give you Tools needed: Replacement batteries and remote con- many years of trouble-free service.

  • Page 15: Maintenance Tasks - Qualified Service Technician

    WARNING! Risk of Injury! Glass is heavy. Use suction cups to handle glass. Inspect glass retainer brackets to ensure the firebox is properly sealed. SafeSurface Barrier Glass Weights PRIMO-II-48 PRIMO-II-60 PRIMO-II-72 15 lbs 18 lbs 22 lbs...
  • Page 16 Remove SafeSurface Barrier Glass Remove Transition Media Tray and Transition Panels 1. Press glass suction cups firmly against glass. Ensure 1. Remove media from media tray. Remove side transi- an adequate hold has been created. tion panels located on the left and right sides of the appliance opening by removing the top and bottom 2.
  • Page 17 • PRIMO-II-60 AND PRIMO-II-72 MODELS: It is rec- ommended that glass installation and removal be 5. Remove the glass retainer bar assembly. See Figure performed by two qualified service technicians. 4.3 (D). Firebox Glass Weights PRIMO-II-48 PRIMO-II-60 PRIMO-II-72 25 lbs 30 lbs 36 lbs CAUTION! Risk of Cuts! Wear protective gloves and safety glasses during installation.
  • Page 18 REMOVE SCREW REMOVE SCREW RIVNUT RIVNUT SCREW INSTALLED INTO RIVNUT SCREW INSTALLED INTO RIVNUT BRACKET (BOTH SIDES) RETAINING CHANNEL RETAINING CHANNEL Figure 4.4 Remove Screw and Install into Rivnut 5. Press glass suction cups firmly against glass and en- sure that an adequate hold has been created. Lift up, then lower the glass assembly downward toward the firebox control cavity.
  • Page 19 Replace Firebox Glass Assembly Using Suction Cups 1. Place the top of the firebox glass assembly into appli- ance first. Tilt the bottom in toward the firebox and set glass assembly into the glass frame rail ensuring that the assembly is centered left to right. See Figure 4.6. Figure 4.5 Removing Firebox Glass Figure 4.6 Replacing Firebox Glass Heat &...
  • Page 20 2. Remove the screws from the glass retainer bar as- Install Transition Media Tray and Transition Panels sembly’s bracket rivnuts, if they were left in from glass removal process, and set aside. Note: If appliance has been converted to Propane, en- 3.
  • Page 21 LOCATION FOR GAS LOCATION FOR GAS TAB POSITIONED ON OUTSIDE OF TAB POSITIONED ON OUTSIDE OF SHUTOFF VALVE TOOL SHUTOFF VALVE TOOL MEDIA TRAY LEDGE MEDIA TRAY LEDGE PILOT HOLES ALIGNED PILOT HOLES ALIGNED Figure 4.10 Transition Panel Tab Position Figure 4.12 Storage Location for Gas Shutoff Valve Tool INSTALL TOP INSTALL TOP SCREW...
  • Page 22 Note: When barrier glass is properly placed, a 5/16 inch gap is maintained between the top of the barrier glass SafeSurface Barrier Glass Weights and the top of the appliance opening. See Figure 4.17. PRIMO-II-48 PRIMO-II-60 PRIMO-II-72 15 lbs 18 lbs...
  • Page 23 RETAINING CLIP INSTALLED Figure 4.16 Barrier Glass Retaining Clip Installation (Right Side Shown) REQUIRED GAP = 5/16 IN. Figure 4.17 Barrier Glass Retaining Clip Installed Heat & Glo • PRIMO-II Owner’s Manual • 2670-981 Rev. D • 7/23...
  • Page 24 Gasket Seal and Glass Assembly Inspection Pilot and Burner Ignition and Operation Frequency: Annually Frequency: Annually By: Qualified Service Technician By: Qualified Service Technician Tools needed: Protective gloves, drop cloth and a stable Tools needed: Protective gloves, vacuum cleaner, whisk work surface.
  • Page 25 Damper Inspection Frequency: As needed By: Qualified Service Technician Tools needed: Protective gloves and safety glasses. GASKET • Inspect functionality of damper. Ensure damper moves easily between open and closed positions. • If damper does not function properly it must be DAMPER replaced.

  • Page 26: Frequently Asked Questions And Troubleshooting

    Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions - Appliance ISSUE SOLUTIONS This is a result of gas combustion and temperature variations. Prior to appliance being turned on, the inside of the glass has cooled below the dew point producing a byproduct of combus- tion: water in the form of condensation.

  • Page 27: Frequently Asked Questions - Intellifire Touch

    B. Frequently Asked Questions - IntelliFire Touch Controls (IFT2-RC450) ® Symptom Possible Cause Corrective Action The appliance does not respond to Batteries are depleted. Verify batteries are new. commands from the remote control display does not light up when Batteries are incorrectly Verify batteries are installed in correct orientation as shown on screen is touched.

  • Page 28: Troubleshooting - Intellifire Touch 2.0 Ignition System

    C. Troubleshooting - IntelliFire Touch 2.0 Ignition System DANGER Troubleshooting With proper installation, operation and maintenance your gas appliance will provide years of trouble-free service. If Risk of Explosion you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken.
  • Page 29 Troubleshooting (continued) Symptom Possible Cause Corrective Action Pilot does not light, there is no noise or spark, 2 Red/2 Green Spark coil failure. Replace IFT2-ECM. Lockout. Verify incoming gas line ball valve is “Open”. Verify inlet pres- No gas supply. sure is within requirement for gas type used.

  • Page 30: Troubleshooting - Appliance

    D. Troubleshooting - Appliance Symptom Possible Cause Corrective Action Inspect Outside Air Kit opening to verify vent cover Inlet air restricted or and ducting is unobstructed. Verify venting is free of blocked. any folds/kinks/pinches which could restrict airflow. Verify flue adjuster is set in accordance with appliance Installation Manual.

  • Page 31: Reference Materials

    Reference Materials A. Accessories WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty. Contact your dealer for more information and details, such as color options, on individual accessories. A qualified service technician must install the approved accessories.

  • Page 32: Service Parts

    PRIMO-II-48 Service Parts B. Service Parts Beginning Manufacturing Date: Jun 2023 48” Gas Fireplace - DV Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 33 PRIMO-II-48ST Service Parts Beginning Manufacturing Date: Jun 2023 48” Gas Fireplace - DV Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 34 PRIMO-II-60 Service Parts Beginning Manufacturing Date: Jun 2023 60” Gas Fireplace - DV Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 35 PRIMO-II-60ST Service Parts Beginning Manufacturing Date: Jun 2023 60” Gas Fireplace - DV Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 36 PRIMO-II-72 Service Parts Beginning Manufacturing Date: Jun 2023 72” Gas Fireplace - DV Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 37 PRIMO-II-72ST Service Parts Beginning Manufacturing Date: Jun 2023 72” Gas Fireplace - DV Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 38 Service Parts PRIMO-II-48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: Jun 2023 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 39 Service Parts PRIMO-II-48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: Jun 2023 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 40 Service Parts PRIMO-II-48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: Jun 2023 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 41 Service Parts PRIMO-II-48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: Jun 2023 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

  • Page 42: Contact Information

    C. Contact Information Heat & Glo, a brand of Hearth & Home Technologies 7571 215 Street West, Lakeville, MN 55044 www.heatnglo.com Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.

This manual is also suitable for:

Primo-ii-48stPrimo-ii-60Primo-ii-60stPrimo-ii-72Primo-ii-72st

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