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Troubleshooting
Problem
Range will not function.
Oven does not operate in
self-clean.
Oven is not clean after self-
clean cycle.
Broil does not work.
Door will not open.
Oven light will not work.
Service Information
If service is required, call your authorized service agency.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if
you continue to have service problems, contact Viking Range, LLC at 1-888-(845-4641), or write to:
Record the information indicated below. You will need it if service is ever required. The model and serial
number can be found by looking underneath the front edge of the control panel.
Model no. ____________________________________________________ Serial no. ________________________________________________
Date of purchase____________________________________________ Date installed __________________________________________
Dealer's name ____________________________________________________________________________________________________________
Address ____________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Possible Cause and/or Remedy
Range is not connected to electrical power:
Have electrician check power circuit breaker,
wiring, and fuses.
Door is not shut tight enough for automatic
door latch to lock.
Temperature control knob not rotated all the
way past clean until it stops.
Temperature control knob is rotated too far
past broil position.
Oven is still in self-clean mode. If oven is
hot, door latch will release when safe
temperature is reached.
Light bulb is burned out.
Range is not connected to power.
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Keep this manual for future reference.
30
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