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3.3 Conditions of warranty (EC only)
If despite expectations a defect occurs that cannot be repaired by yourself or your dealer, we
undertake the repair of your unit free of charge for up to three years from date of purchase. The
warranty covers the costs of material and working time, transport costs are to be borne by the
owner.
Provisions for this warranty are:
•
The unit must have been purchased from an authorised dealer. Equipment from other
sources will not be repaired, not even at charge.
•
The warranty registration card, together with a copy of the bill of sale, must be received
by us within four weeks of the date of purchase.
•
The defect must not have been caused by improper handling or misuse.
•
Return the unit to us only in its original packing. If this is not possible, we are entitled to
refuse acceptance. We will not assume responsibility for transport damage under any
circumstances.
•
A short description of the defect is to be included with the returned unit.
•
In cases of doubt we reserve the right to request a copy of the bill of sale.
•
We also reserve the right to levy a handling charge for items returned without good or
valid reason, or if the unit proves to be not defective.
NOTE: If you are returning the unit from a country other than Germany you should ensure that
correct export documents are obtained. We cannot accept any charges for costs arising from
improper or incomplete export documentation.
If you have purchased your unit from a dealer outside Germany, please refer to him or the
relevant importing firm to process the warranty.
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