Troubleshooting - Worx WG191.9 Manual

TROUBLESHOOTING

T
he following table gives problems and actions that you can perform if your machine does not operate
correctly. If these do not identify and correct the problem, contact your WORX Customer Service at 1-866-354-
WORX.
WARNING: Switch the machine off and remove the battery prior to any troubleshooting.
Problems
Trimmer fails to
operate.
Trimmer runs
intermittently.
Excessive vibrations/
noise.
Cutting time per
battery charge
too short.
Machine does not cut.
16
Continuous lighting
of the battery charge
indicator.
No charging
procedure possible.
Battery charge
indicator does not
light up.
Command feed does
not work
13" Grass Trimmer/Edger
Possible Causes
Battery discharged.
Battery too hot/cold.
Motor is broken.
Internal wiring of machine damaged.
Motor is broken.
Battery not fully charged.
On/Off switch defective.
Machine defective.
Line spool is not wound well.
Battery has not been used for long period
or only charged for short term.
Grass too high.
Battery defective.
Line broken.
Battery not fully charged.
Motor is broken (speed is too low).
Grass entangled around cutting head.
Battery not (properly) inserted.
Battery contacts contaminated.
Battery defective.
Plug of battery charger not plugged in
(properly).
Socket outlet, mains cable or battery
charger defective.
Cutting line is not wound well.
The line is tangled.
Line is used up.
Corrective Action
Recharge battery; also see
the content in charger manual
Allow to cool/warm.
Contact Service Agent.
Contact Service Agent.
Contact Service Agent.
Recharge battery.
Contact Service Agent.
Contact Service Agent.
Rewind the line. See '' To fit spool and
line assembly.''
Fully charge battery; also see
the content in charger manual Cut in
stages.
Replace the battery.
Replace the line
Recharge battery; also see
the content in charger manual
Contact Service Agent.
Remove grass.
Properly insert battery into battery
charger.
Clean the battery contacts or replace
the battery.
Replace the battery.
Insert mains plug (fully) into the
socket outlet.
Check the mains voltage; have
the battery charger checked by an
authorized after-sales service agent.
Manually feed the line, if still can not
feed out, remove the Spool out and
rewind the line.
Replace with a new spool of line.
EN