Quick Tips For Wifi Troubleshooting - NETGEAR WAX618-111NAS User Manual

Insight Managed WiFi 6 AX3000 Access Point Model WAX618

Quick tips for WiFi troubleshooting

If one or more WiFi networks do not function normally, consider to repower the access
point:
1. Unplug the Ethernet cable from the access point to the network switch.
2. If you use a power adapter, disconnect it from the access point.
3. Plug in the Ethernet cable from the access point to the network switch. Wait two
minutes.
4. If you use a power adapter, connect it to the access point. Wait two minutes.
If a WiFi client device cannot connect to the access point, check the following:
• Make sure that a WLAN LED on the access point is not off.
If a WLAN LED is off and you did not disable the LEDs (see Manage the LEDs on
page 174), the associated WiFi radio is probably off too. For more information about
the WiFi radios, see Turn a radio on or off on page 87.
• Make sure that the WiFi settings in the WiFi client device and access point match
exactly.
The WiFi network name (SSID) and WiFi security settings of the access point and
WiFi client device must match exactly.
For information about accessing the access point for initial configuration over a WiFi
connection, see Connect to the access point for initial configuration on page 21.
• Make sure that the WiFi client device supports the authentication and encryption
that you are using for the WiFi network. For more information, see Change the
authentication and encryption for a WiFi network on page 71.
Note: If the access point's WiFi authentication and encryption is set to WPA3 Personal
and the WiFi client device does support WPA3, make sure that the WiFi adapter
device driver is updated to the latest version on the WiFi client device.
• Make sure that the WiFi client device is not too far from the access point or too close.
To see if the signal strength improves, move the WiFi client device near the access
point but at least 6 feet (1.8 meters) away.
• Make sure that the WiFi signal is not blocked by objects between the access point
and the WiFi client device.
• Make sure that the access point's SSID broadcast is not disabled.
If the access point's SSID broadcast is disabled, the WiFi network name is hidden
and does not display in the WiFi client device's scanning list. To connect to a hidden
network, the user must enter the network name and the WiFi password. For more
Diagnostics and
Troubleshooting
235 User Manual