Power/Cloud Led Does Not Light Blue In The Netgear Insight Management Mode - NETGEAR WAX618-111NAS User Manual

Insight Managed WiFi 6 AX3000 Access Point Model WAX618
Do the following:
1. Disconnect and reconnect the Ethernet cable at the LAN/PoE+ port on the access
point and at the 802.3at (PoE+) port on the PoE+ switch.
The access point restarts.
2. If the Power/Cloud LED remains solid amber after five minutes, check to see why
the PoE+ switch cannot provide sufficient PoE power to the access point.
Most likely, the PoE power budget of the PoE+ switch is oversubscribed and you
might need to disconnect another PoE device from the PoE+ switch to make sufficient
PoE power available for the access point.
If the error persists, see Power/Cloud LED remains solid amber on page 237.
Power/Cloud LED does not light blue in the NETGEAR
Insight management mode
If the access point functions in the Web-browser management mode, the Power/Cloud
LED lights green. This is normal LED behavior.
However, if the access point functions in the NETGEAR Insight management mode and
the Power/Cloud LED does not light blue but remains green, the access point is not
connected to the Insight cloud-based management platform.
If the access point functions in the NETGEAR Insight management mode and the
Power/Cloud LED does not light blue, try the following troubleshooting steps until the
problem is resolved:
1. Verify that the management mode of the access point is NETGEAR Insight.
For more information, see Change the management mode to NETGEAR Insight or
Web-browser on page 150.
2. Make sure that the Ethernet cable connection between the access point and your
network is good.
3. Make sure that the access point is connected to the Internet and that the Internet
connection is good.
4. Make sure that the access point is running the latest firmware version.
For more information, see Manage the firmware of the access point on page 158.
5. Disconnect and reconnect the Ethernet cable at the LAN/PoE+ port and wait five
minutes to see if the Power/Cloud LED lights solid blue.
If you use a power adapter with the access point, disconnect and reconnect the
power adapter and wait five minutes to see if the Power/Cloud LED lights solid blue.
Diagnostics and
Troubleshooting
239 User Manual