Empire Comfort Systems MV CONTROL DVL36BP30KN-1 Installation Instructions Manual page 52

IP - CONTROL SYSTEM TROUBLESHOOTING (CONT'D)
PROBLEM OBSERVED
Glass soots, and/or soot deposits
collected on logs.
Fireplace produces unwanted odors
Whistle noise from fireplace
Flame is faint or "ghosting"
With proper installation and maintenance, your new Direct-Vent Gas Fireplace will provide years of trouble-free service. If you do experience a problem,
refer to the Troubleshooting Guide below. This guide will assist a qualified service person in diagnosis and corrective action.
Page 52
POSSIBLE CAUSE
Flame impingement on logs incorrect.
Debris around throat of main burner.
Glass door is not properly sealed. Verify that
the seal is seated to the firebox face. The
seal must be even and the door centered.
Both spring clamps must be properly latched.
Check air shutter setting.
See Specifications, page 12.
Initial burn-off of manufacturing chemicals
Check gas pressure
Air in gas line
Shut-off not in fully open position
Spiral gas flex line pinched or too small
diameter line
Too much crushed glass media or too
many logs/rocks on burner surround
CORRECTIVE MEASURE
Check and adjust log position. Contact
Empire Comfort Systems, Inc.
Inspect the opening at the base of the main
burner. It is imperative that NO material be
placed in this opening.
Ventilate room until odor stops
Adjust gas pressure to recommended
setting.
Bleed lines
Open valve to full position
Straighten flex line where pinched or
replace gas feed line with larger diameter
Remove excessive media. Reduce number
of logs/rocks
41971-4-1121