Empire Comfort Systems MV CONTROL DVL36BP30KN-1 Installation Instructions Manual page 51

IP - CONTROL SYSTEM TROUBLESHOOTING (CONT'D)
PROBLEM OBSERVED
Burner lights but does not stay lit while
pilot remains on
Burner & pilot light but will not stay lit
Incorrect burner flame
Backfire of burner
The pilot and main burner extinguish
while in operation.
With proper installation and maintenance, your new Direct-Vent Gas Fireplace will provide years of trouble-free service. If you do experience a problem,
refer to the Troubleshooting Guide below. This guide will assist a qualified service person in diagnosis and corrective action.
41971-4-1121
POSSIBLE CAUSE
Low gas pressure
Loose sensor wire
Faulty valve
Faulty pilot or thermocouple
Clogged or dirty burner ports
(For fireplace equipped with optional
thermostat or thermostat remote) Room
temperature is higher than thermostat
setting
(Optional) Remote control batteries failing
Flame sensor dirty
Low gas pressure
Not enough fresh air for pilot
Clogged or dirty burner ports
(For fireplace equipped with optional
thermostat or thermostat remote) Room
temperature is higher than thermostat
setting
(Optional) Remote control batteries failing
Faulty pilot or thermocouple
Incorrect gas supply or pressure
Blocked or incorrect orifice
Clogged or dirty burner ports
Faulty valve
High altitude
Too much crushed glass media or too
many logs/rocks on burner surround
Blocked orifice
Clogged or dirty burner ports
Low gas pressure
No Propane in tank.
Vent pipe leaking exhaust gasses back
into system.
Glass to loose, gasket leaks in corners
after usage.
Bad thermopile or thermocouple.
Improper vent cap installation.
CORRECTIVE MEASURE
Check gas supply pressure
Check wire connection
Replace valve
Replace Safety pilot
Clean burner ports
Move (optional) remote away from fire-
place
Set higher temperature on (Optional)
remote/thermostat
Replace batteries in remote transmitter
and receiver
Clean pilot sensor
Check gas supply pressure
Open door or window - ventilate
Clean burner ports
Move (optional) remote away from
fireplace
Set higher temperature on (Optional)
remote/thermostat
Replace batteries in remote transmitter
and receiver
Replace pilot
Check gas supply pressure
Check orifice opening
Clean burner ports
Replace valve
Adjust orifice size for altitude
Remove excessive media. Reduce
number of logs/rocks
Check orifice opening
Clean burner ports
Check gas supply pressure
Check Propane tank. Refill fuel tank.
Check for leaks.
Be certain glass assembly is installed
correctly.
Replace if necessary.
Check for proper installation and freedom
from debris or blockage.
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