Samsung VS25C97 Series User Manual page 43

Problem
The suction power
suddenly decreases and
the vacuum cleaner
makes a vibrating
sound.
The cleaning is finished
but small dust particles
come out of the
accessories.
The SmartThings app
cannot be installed.
I have installed the
SmartThings app but
fails to connect with the
Clean Station.
I cannot log into the
Samsung account.
The wireless router I
want to connect is not
detected during the
product registration.
During product
registration, I entered
the wrong password for
the wireless router that
I try to connect to.
While registering
for the product, I
get a message that
registration has failed.
• Check whether the brush, dustbin, or Telescopic Pipe is clogged with
foreign matter and remove it.
• Check whether the dustbin is fully filled with dust. If it is, empty the bin.
• Check whether the filter is dirty. If it is, clean the filter.
• After cleaning, operate the vacuum cleaner for 10 seconds or more to suck
the small dust particles.
• The SmartThings app operates on Android OS 8.0 or later, iOS 14.0 or later.
• The supporting OS version for the SmartThings app may change later.
• Normal installation or use of the app is not guaranteed on rooted devices.
• Refer to the 'SmartThings app' section in the user manual to connect the
Clean Station to a wireless router.
• Check the Bluetooth connection.
- Press and hold the Clean Station's START/STOP button for 5 seconds.
- The Clean Station's START/STOP button blinks red for 5 seconds when
the Bluetooth is not connected and blinks in blue for 5 seconds when
the Bluetooth is connected.
• Check your ID and password on the screen of the Samsung account.
• Cancel the product registration, open the SmartThings app again, and try
the product registration again.
• Cancel the product registration, open the SmartThings app again, and try
the product registration again.
• Press and hold the wireless router you want to connect on the network
list, and delete the network to initialize the password.
• Try the product registration procedure again by referring to the pop-up
messages.
• Try the product registration procedure again by referring to the
'SmartThings app' section in the user manual.
• Refer to the instructions in the 'SmartThings app' section of the user
manual to resolve the product registration problem.
• When the product registration keeps failing, restart the SmartThings app
and try the product registration.
• All users should use the Samsung account issued by the country which
launches the product.
Solutions
English 43