Samsung VS25C97 Series User Manual page 42

Appendix
Problem
The vacuum cleaner
cannot be charged.
The AI mode is not
working.
The vacuum cleaner is
on the Clean Station but
emptying dustbin and
self-diagnosis is not
working.
The vacuum cleaner
stops operation during
cleaning.
42 English
• Make sure the vacuum cleaner is properly placed on the Clean Station.
• Make sure the Clean Station is properly plugged in.
• Confirm that the voltage provided to the Clean Station matches the
requirements of the Clean Station.
• Check that the vacuum cleaner is turned on, and then check that the LED
of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal. Remove any
foreign matter with a cotton swab or soft cloth.
• Make sure the assembled brush is either the Active Dual Brush or Slim
LED Brush+.
• Make sure the suction power is set on the AI mode.
• If the AI mode is not working, empty the dustbin and then follow the guide
provided after the self-diagnosis.
• Make sure the Clean Station is properly plugged in.
• Make sure the vacuum cleaner is properly placed on the Clean Station.
• Check if you enabled the Auto Empty function.
• Check the Bluetooth connection.
- Press and hold the Clean Station's START/STOP button for 5 seconds.
- The Clean Station's START/STOP button blinks red for 5 seconds when
the Bluetooth is not connected and blinks in blue for 5 seconds when
the Bluetooth is connected.
• Connecting the Bluetooth
- Press and hold the Clean Station's START/STOP button for 5 seconds
until its light blinks. Press the Auto Empty button while the START/
STOP button blinks.
- Simultaneously press the + and - buttons. Then, simultaneously press
and hold the + and - buttons again for 3 seconds. Hold the buttons
until you see the message that says, 'Connecting to Bluetooth' .
- Wait until the Bluetooth connection succeeds.
- If the connection fails, try again from the beginning.
• Make sure the battery is properly inserted into the vacuum cleaner.
• If the vacuum cleaner is placed back on the Clean Station within a minute
from it was taken off from the Clean Station, the Auto Empty function will
not operate even it the function is enabled.
• As this product has the overheating prevention device of the motor, the
product will stop operation temporarily for the following conditions. After
correcting the cause of the problem, turn the product on again. (This case
may differ depending on the ambient temperature.)
- When the vacuum cleaner operates with a full dustbin.
- When the vacuum cleaner operates with a brush, pipe, or tool clogged.
- When the Extension Crevice Tool is used for long hours.
Solutions