Page 2: Table Of Contents
Enter Text on Your Brother Machine ......................15 Access Brother Utilities (Windows) ......................16 Uninstall the Brother Software and Drivers (Windows) ..............17 USB / Ethernet Port Locations on Your Brother Machine ................18 Paper Handling ............................ 19 Load Paper ..............................20 Load Paper in the Paper Tray ......................
Page 3 Connect Your Mobile Device to Your Machine Using Brother Artspira ..........139 Print a Design Using Brother Artspira ....................140 Print an Image Saved On Your Mobile Device Using Brother Artspira ..........141 AirPrint ............................... 142 AirPrint Overview ..........................143 Before Using AirPrint (macOS) ......................
Page 4 Replace the Ink Cartridges ........................187 Clean Your Brother Machine........................190 Clean the Print Head from Your Brother Machine................191 Clean the Print Head Using Web Based Management ..............192 Clean the Print Head from Your Computer (Windows) ..............193 Clean the Machine's LCD.........................
Page 5: Before You Use Your Machine
Before You Use Your Machine • Definitions of Notes • Notice - Disclaimer of Warranties (USA and Canada) • Trademarks • Open Source Licensing Remarks • Copyright and License • Important Notes...
Page 6: Definitions Of Notes
Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING indicates a potentially hazardous situation which, if not avoided, WARNING could result in death or serious injuries. CAUTION indicates a potentially hazardous situation which, if not avoided, CAUTION may result in minor or moderate injuries.
Page 7: Notice - Disclaimer Of Warranties (Usa And Canada)
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Page 8: Trademarks
Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license. Other trademarks and trade names are those of their respective owners. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.
Page 9: Open Source Licensing Remarks
Open Source Licensing Remarks This product includes open-source software. To view Open Source Licensing Remarks and Copyright Information, go to your model's Manuals page at https:// s.brother/cm2ab/. Related Information Related Information • Before You Use Your Machine...
Page 10: Copyright And License
Copyright and License ©2023 Brother Industries, Ltd. All rights reserved. This product includes software developed by the following vendors: This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc. Copyright 1989-2020 Datalight, Inc., All Rights Reserved. Related Information Related Information •...
Page 11: Important Notes
Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country. • When replacing or disposing of your machine, Brother strongly recommends resetting it to its factory settings to remove all personal information. •...
Page 12: Introduction To Your Machine
Introduction to Your Machine • Before Using Your Machine • Control Panel Overview • Touchscreen LCD Overview • Settings Screen Overview • Enter Text on Your Brother Machine • Access Brother Utilities (Windows) • USB / Ethernet Port Locations on Your Brother Machine...
Page 13: Before Using Your Machine
Before Using Your Machine Before attempting any printing operation, confirm the following: • Make sure you have installed the correct software and drivers for your machine. • For USB or network cable users: Make sure the interface cable is physically secure. Selecting the correct type of paper For high quality printing, it is important to select the correct type of paper.
Page 14: Control Panel Overview
Control Panel Overview 1. Touchscreen Liquid Crystal Display (LCD) Access menus and options by pressing them on the touchscreen. 2. Menu Buttons (Back) Press to go back to the previous menu. (Home) Press to return to the Home screen. (Cancel) Press to cancel an operation.
Page 15: Touchscreen Lcd Overview
Touchscreen LCD Overview Using your finger, press d c or a b on the LCD to display and access the machine options. From the Home screens, you can access the various settings. Home Screen This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your machine is ready for the next command.
Page 16 4. Information icon New information from Brother appears in the information bar when [Firmware Auto Check] is set to [On]. (An internet connection is needed, and data rates may apply.) Press to view the details. 5. Warning icon The warning icon appears when there is an error or maintenance message;...
Page 17 Related Information Related Information • Introduction to Your Machine Related Topics: • Check the Ink Volume • Settings Screen Overview • Error and Maintenance Messages...
Page 18: Settings Screen Overview
Settings Screen Overview The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] • [Print Head Cleaning] •...
Page 19: Enter Text On Your Brother Machine
The characters that are available may differ depending on your country. • For touchscreen models, the keyboard layout may differ depending on the function you are setting. When you need to enter text on your Brother machine, a keyboard will appear on the touchscreen. • Press to cycle between letters, numbers and special characters.
Page 20: Access Brother Utilities (Windows)
Access Brother Utilities (Windows) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: • Windows 11 Click > All apps > Brother > Brother Utilities.
Page 21: Uninstall The Brother Software And Drivers (Windows)
Uninstall the Brother Software and Drivers (Windows) 1. Do one of the following: • Windows 11 Click > All apps > Brother > Brother Utilities. • Windows 10 Click > Brother > Brother Utilities. 2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.
Page 22: Usb / Ethernet Port Locations On Your Brother Machine
USB / Ethernet Port Locations on Your Brother Machine The USB and Ethernet ports are located inside the machine (Ethernet ports are available only for certain models). To install the driver and software necessary to use your machine, go to your model's Downloads page at https:/ /s.brother/ca2ab/.
Page 23: Paper Handling
Paper Handling • Load Paper...
Page 24: Load Paper
Load Paper • Load Paper in the Paper Tray • Load Paper in the Manual Feed Slot • Unprintable Area • Paper Settings • Acceptable Print Media • Error and Maintenance Messages • Paper Handling and Printing Problems...
Page 25: Load Paper In The Paper Tray
Load Paper in the Paper Tray • Load Letter or A4 Size Sublimation Paper in the Paper Tray • Load Legal Size Sublimation Paper in the Paper Tray...
Page 26 Load Letter or A4 Size Sublimation Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD, allowing you to change the paper size. •...
Page 27 Always fan the stack of paper well to prevent the machine from feeding multiple pages. • When using Brother Sublimation Paper, make sure that the corner with a cut is positioned at the lower right side of the tray (portrait orientation), as shown in the illustration.
Page 28 7. Slowly push the paper tray completely into the machine. 8. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information Related Information • Load Paper in the Paper Tray Related Topics: •...
Page 29 Load Legal Size Sublimation Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD, allowing you to change the paper size. •...
Page 30 4. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size. 5. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 6.
Page 31 To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages. 7. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper guides touch the edges of the paper.
Page 32: Load Paper In The Manual Feed Slot
Load Paper in the Manual Feed Slot Load special print media in this slot, one sheet of paper at a time. The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot. 1. Open the manual feed slot cover. 2.
Page 33 DO NOT load paper in the manual feed slot when you are printing from the paper tray. Doing this may cause a paper jam. When using Brother Sublimation Paper, make sure that the corner with a cut is positioned at the upper right side (portrait orientation), as shown in the illustration.
Page 34 5. Using both hands, push one sheet of paper into the manual feed slot until the front edge touches the paper feed rollers. Release the paper when you feel the machine pull it. The LCD displays [Manual Feed Slot ready]. Follow the instructions displayed on the LCD. 6.
Page 35: Unprintable Area
Unprintable Area The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on Sublimation Paper. Sublimation Paper Top (1) Left (2) Bottom (3) Right (4) Sublimation Paper (all 0.12 in. (3 mm) 0.12 in.
Page 36: Paper Settings
Paper Settings • Change the Paper Size • Change the Check Paper Setting...
Page 37 Change the Paper Size Set the Paper Size settings for the paper tray. • When you change the size of the paper you load in the tray, you must change the Paper Size setting on the LCD at the same time. 1.
Page 38 Change the Check Paper Setting If this setting is set to [On] and the paper tray is removed, the LCD displays a message asking if you want to change the Paper Size settings. The default setting is [On]. 1. Press [Settings] >...
Page 39: Acceptable Print Media
Use only Sublimation Paper when printing with this machine. Please note that Sublimation Ink is not suitable for printing on standard office paper. For best results, use Brother paper. • Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.
Page 40 Recommended Print Media For the best print quality, we recommend using the Brother paper listed in the table. Brother paper may not be available in all countries. Brother paper Paper Type Item Sublimation Paper (Letter) SP01L Related Information Related Information •...
Page 41 Avoid using curled Sublimation Paper, as it could cause paper jams, smudged ink, or misaligned images. Flatten curled paper as much as possible without touching the printable side. Brother Sublimation Paper • To be sure you are using the printable side, the corner with a cut should be positioned at the lower right side of the tray (portrait orientation).
Page 42 Choose the Right Print Media • Paper Tray Capacity • Load Letter or A4 Size Sublimation Paper in the Paper Tray • Load Paper in the Manual Feed Slot...
Page 43 Manual Feed Slot Letter, A4, Legal Sublimation Paper 1 17 to 79 lb (64 to 3 to 12 mil (0.08 to 300 g/m²) 0.30 mm) When using Brother Sublimation Paper (SP01L) Related Information Related Information • Choose the Right Print Media...
Page 44: Print
Print Depending on the output you want to create and the images you use, you may need to print a mirror, or horizontally- reversed, image. The default settings for mirror printing differ depending on the application you print from. Check the settings before printing.
Page 45: Print From Your Computer (Windows)
Print from Your Computer (Windows) • Print a Document (Windows) • Cancel a Print Job (Windows) • Print a Color Document in Grayscale (Windows) • Prevent Smudged Printouts and Paper Jams (Windows) • Use a Print Profile (Windows) • Change the Default Print Settings (Windows) •...
Page 46: Print A Document (Windows)
Print a Document (Windows) 1. Select the print command in your application. 2. Select your model's name, and then click the printing properties or preferences button. The printer driver window appears. 3. Make sure you have loaded the correct size paper in the paper tray. 4.
Page 47: Cancel A Print Job (Windows)
Cancel a Print Job (Windows) If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to delete it to allow subsequent jobs to print. 1.
Page 48: Print A Color Document In Grayscale (Windows)
Print a Color Document in Grayscale (Windows) Grayscale mode makes the print processing speed faster than color mode. If your document contains color, selecting Grayscale mode prints your document in 256 levels of grayscale. 1. Select the print command in your application. 2.
Page 49: Prevent Smudged Printouts And Paper Jams (Windows)
Prevent Smudged Printouts and Paper Jams (Windows) Some types of print media may need more drying time. Change the Reduce Smudge option if you have problems with smudged printouts or paper jams. 1. Select the print command in your application. 2.
Page 50: Use A Print Profile (Windows)
Use a Print Profile (Windows) Print Profiles are presets designed to give you quick access to frequently-used printing configurations. 1. Select the print command in your application. 2. Select your model's name, and then click the printing properties or preferences button. The printer driver window appears.
Page 51 Related Information Related Information • Print from Your Computer (Windows) • Create or Delete Your Print Profile (Windows) Related Topics: • Print Settings (Windows)
Page 52 Create or Delete Your Print Profile (Windows) Add up to 20 new print profiles with customized settings. 1. Select the print command in your application. 2. Select your model's name, and then click the printing properties or preferences button. The printer driver window appears. 3.
Page 53: Change The Default Print Settings (Windows)
Change the Default Print Settings (Windows) When you change an application's print settings, the changes only apply to documents printed with that application. To change print settings for all Windows applications, you must configure the printer driver properties. 1. Do one of the following: •...
Page 54: Print Settings (Windows)
Print Settings (Windows) >> Basic Tab >> Advanced Tab Basic Tab 1. Media Type To achieve the best print results, the machine automatically adjusts its print settings according to the media type. 2. Print Mode Select the print quality you want. Because print quality and speed are related, Quality Mode will take longer to print than Speed Mode.
Page 55 6. Copies Type the number of copies (1-999) that you want to print in this field. Collate Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose.
Page 56 Advanced Tab 1. Color Enhancement (True2Life) Select this option to use the Color Enhancement feature. This feature analyzes your image to improve its sharpness, white balance and color density. This process may take several minutes depending on the image size and your computer's specifications. 2.
Page 57 Retrieve Printer's Color Data Select this option to optimize the print quality using the machine's factory settings, which are set specifically for your Brother machine. Use this option when you have replaced the machine or changed the machine's network address.
Page 58: Print From Your Computer (Mac)
Print from Your Computer (Mac) • Print Using AirPrint...
Page 59: Print From Your Mobile Device
Print from Your Mobile Device • Brother Artspira...
Page 60: Network
Network • Supported Basic Network Features • Configure Network Settings • Wireless Network Settings • Network Features...
Page 61: Supported Basic Network Features
Supported Basic Network Features The print server supports various features depending on the operating system. Use this table to see which network features and connections are supported by each operating system. Operating Systems Windows macOS Printing Web Based Management Status Monitor The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd".
Page 62: Configure Network Settings
Configure Network Settings • Configure Network Settings Using the Control Panel • Change Machine Settings Using Web Based Management...
Page 63: Configure Network Settings Using The Control Panel
Information: Settings Tables (2.7" Touchscreen models). • You can also use management utilities, such as Web Based Management, to configure and change your Brother machine's network settings. 1. Press [Settings] > [Network]. 2. Press a or b to display the network option, and then press it. Repeat this step until you access the menu you want to configure, and then follow the touchscreen LCD instructions.
Page 64: Wireless Network Settings
Wireless Network Settings • Use the Wireless Network ® • Use Wi-Fi Direct • Enable/Disable Wireless LAN • Print the WLAN Report...
Page 65: Use The Wireless Network
Use the Wireless Network • Before Configuring Your Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer • Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard •...
Page 66 Make sure you know your wireless router/access point's Network Name (SSID) and Network Key (Password). If you cannot find this information, consult the manufacturer of your wireless router/access point, your system administrator, or Internet provider. Brother cannot provide this information. Related Information Related Information •...
Page 67 Windows Download the installer from your model's Downloads page at https://s.brother/ca2ab/. • a. Download the installer from your model's Downloads page at https://s.brother/ca2ab/. b. Start the installer, and then double-click the Start Here Mac icon. 2. Follow the on-screen instructions.
Page 68 WEP key. • If you need assistance during setup and want to contact Brother Customer Service, make sure you have your SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.
Page 69 Related Information Related Information • Use the Wireless Network...
Page 70 If your wireless device is connected successfully, the LCD displays [Connected]. You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at https://s.brother/ca2ab/. Related Information Related Information •...
Page 71 Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) If your wireless LAN access point/router supports WPS, you can use the Personal Identification Number (PIN) Method to configure your wireless network settings. ® The PIN Method is one of the connection methods developed by the Wi-Fi Alliance .
Page 72 If you use a Windows 10 or Windows 11 computer as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the driver and software necessary to use your machine, go to your model's Downloads page at https://s.brother/ca2ab/. 7. Select your machine and click Next.
Page 73 Network Key (Password) WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press [Settings] > [Network] > [WLAN(Wi-Fi)] > [Find Wi-Fi Network].
Page 74 If your wireless device is connected successfully, the LCD displays [Connected]. You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at https://s.brother/ca2ab/. Related Information Related Information •...
Page 75 Encryption Mode User ID Password EAP-FAST/MS-CHAPv2 Brother 12345678 • If you configure your machine using EAP-TLS authentication, you must install the client certificate issued by a CA before you start configuration. Contact your network administrator about the client certificate. If you have installed more than one certificate, we recommend writing down the certificate name you want to use.
Page 76 If your wireless device is connected successfully, the LCD displays [Connected]. You have completed the wireless network setup. To install the drivers or your application necessary for operating your device, go to your model's Downloads page at https://s.brother/ca2ab/. Related Information Related Information •...
Page 77: Use Wi-Fi Direct
® Use Wi-Fi Direct • Wi-Fi Direct Overview • Configure Your Wi-Fi Direct Network Using the Push Button Method • Configure a Wi-Fi Direct Network Manually • If You Are Having Difficulty with Your Machine's Network...
Page 78 Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance . It allows you to securely connect your mobile device to your Brother machine without using a wireless router/access point. 1. Mobile device 2. Your Brother machine •...
Page 79 5. Do one of the following: • If your mobile device displays a list of machines with Wi-Fi Direct enabled, select your Brother machine. • If your Brother machine displays a list of mobile devices with Wi-Fi Direct enabled, select your mobile device.
Page 80 Configure a Wi-Fi Direct Network Manually Configure the Wi-Fi Direct setting from the machine's control panel. 1. Press [Settings] > [Network] > [Wi-Fi Direct] > [Manual]. 2. The machine will display the SSID (Network Name) and Password (Network Key). Go to your mobile device's wireless network settings screen, select the SSID, and then enter the password.
Page 81: Enable/Disable Wireless Lan
Enable/Disable Wireless LAN 1. Press [Settings] > [Network] > [Network I/F]. 2. Do one of the following: • To enable Wi-Fi, select [WLAN(Wi-Fi)]. • To disable Wi-Fi, select [Wired LAN]. 3. Press Related Information Related Information • Wireless Network Settings...
Page 82: Print The Wlan Report
Print the WLAN Report The WLAN Report shows your machine's wireless status. If the wireless connection fails, check the error code on the printed report. 1. Press [Settings] > [All Settings] > [Print Reports] > [WLAN Report] > [Yes]. The machine will print the WLAN Report. If the WLAN Report does not print, check your machine for errors.
Page 83 Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code Problem and Recommended Solutions TS-01 The WLAN (Wi-Fi) is not enabled. Check the following points and try to set up your wireless connection again: •...
Page 84 Error Code Problem and Recommended Solutions TS-06 The wireless security information (authentication method/encryption method/Network Key (Password)) is incorrect. Check the following points and try to set up your wireless connection again: • Confirm the Network Key. If your Network Key contains upper-case and lower-case letters, make sure you type them correctly.
Page 85: Network Features
Network Features • Print the Network Configuration Report • Reset the Network Settings to Factory Default...
Page 86: Print The Network Configuration Report
Print the Network Configuration Report The Network Configuration Report lists the network configuration, including the network print server settings. • Node Name: The Node Name appears on the current Network Configuration Report. The default Node Name is "BRN123456abcdef" for a wired network or "BRW123456abcdef" for a wireless network (where "123456abcdef"...
Page 87: Reset The Network Settings To Factory Default
Reset the Network Settings to Factory Default You can use your machine's control panel to reset the print server to its default factory settings. This resets all information, such as the password and IP address. • This feature restores all wired (supported models only) and wireless network settings to the factory settings.
Page 88: Security
Security • Before Using Network Security Features • Configure Certificates for Device Security • Use SSL/TLS • Use SNMPv3 • Use IPsec • Use IEEE 802.1x Authentication for a Wired or a Wireless Network • Send an Email Securely...
Page 89: Before Using Network Security Features
Before Using Network Security Features Your machine employs some of the latest network security and encryption protocols available today. These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorized access to the machine. We recommend disabling the FTP and TFTP protocols.
Page 90: Configure Certificates For Device Security
Configure Certificates for Device Security You must configure a certificate to manage your networked machine securely using SSL/TLS. You must use Web Based Management to configure a certificate. • Supported Security Certificate Features • Step by Step Guide for Creating and Installing a Certificate •...
Page 91: Supported Security Certificate Features
SSL/TLS communication • IEEE 802.1x authentication • IPsec The Brother machine supports the following: • Pre-installed certificate Your machine has a pre-installed self-signed certificate. This certificate enables you to use SSL/TLS communication without creating or installing a different certificate. The pre-installed self-signed certificate protects your communication up to a certain level. We recommend using a certificate that is issued by a trusted organization for better security.
Page 92: Step By Step Guide For Creating And Installing A Certificate
Certificate from a CA 1. Create a Certificate Signing Request (CSR) using Web Based Management. 2. Install the certificate issued by the CA on your Brother machine using Web Based Management. 3. Install the certificate on your computer. Related Information Related Information •...
Page 93: Create A Self-Signed Certificate
Create a Self-signed Certificate 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter"...
Page 94: Create Csr And Install A Certificate From A Certificate Authority (Ca)
Create CSR and Install a Certificate from a Certificate Authority (CA) If you already have a certificate from an external trusted CA, you can store the certificate and private key on the machine and manage them by importing and exporting. If you do not have a certificate from an external trusted CA, create a Certificate Signing Request (CSR), send it to a CA for authentication, and install the returned certificate on your machine.
Page 95 Create a Certificate Signing Request (CSR) A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the credentials contained within the certificate. We recommend installing a Root Certificate from the CA on your computer before creating the CSR. 1.
Page 96 Client Certificate for an IEEE 802.1x environment with EAP-TLS authentication, we recommend using User for the certificate template. For more detailed information, visit https://s.brother/cf2ab/ to find more answers on your model's FAQs & Troubleshooting page. Search for "SSL".
Page 97 Install a Certificate on Your Machine When you receive a certificate from a CA, follow the steps below to install it into the print server: Only a certificate issued with your machine's CSR can be installed onto the machine. When you want to create another CSR, make sure that the certificate is installed before creating another CSR.
Page 98: Import And Export The Certificate And Private Key
Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them. • Import a Certificate and Private Key • Export the Certificate and Private Key...
Page 99 Import a Certificate and Private Key 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter"...
Page 100 Export the Certificate and Private Key 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter"...
Page 101: Import And Export A Ca Certificate
Import and Export a CA Certificate You can import, export and store CA certificates on your Brother machine. • Import a CA Certificate • Export a CA Certificate...
Page 102 Import a CA Certificate 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter"...
Page 103 Export a CA Certificate 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter"...
Page 104: Manage Multiple Certificates
The multiple certificate feature allows you to use Web Based Management to manage each certificate installed on your machine. In Web Based Management, navigate to the Certificate or CA Certificate screen to view certificate content, delete, or export your certificates. Maximum Number of Certificates Stored on Brother Machine Self-signed Certificate or Certificate Issued by a CA CA Certificate We recommend storing fewer certificates than allowed, reserving an empty spot in case of certificate expiration.
Page 105: Use Ssl/Tls
Use SSL/TLS • Introduction to SSL/TLS • Manage Your Network Machine Securely Using SSL/TLS • Print Documents Securely Using SSL/TLS • Send an Email Securely Using SSL/TLS...
Page 106: Introduction To Ssl/Tls
Introduction to SSL/TLS Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over a local or wide area network (LAN or WAN). It works by encrypting data, such as a print job, sent over a network, so anyone trying to capture it will not be able to read it.
Page 107 Brief History of SSL/TLS SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers and servers. For example, when you use Internet Explorer for Internet Banking and you see https:// and the little padlock icon in the web browser, you are using SSL. SSL grew to work with additional applications, such as Telnet, printer, and FTP software, in order to become a universal solution for online security.
Page 108 Benefits of Using SSL/TLS The primary benefit of using SSL/TLS is to guarantee secure printing over an IP network by restricting unauthorized users from reading data sent to the machine. SSL's key selling point is that it can be used to print confidential data securely.
Page 109: Manage Your Network Machine Securely Using Ssl/Tls
Manage Your Network Machine Securely Using SSL/TLS • Configure a Certificate for SSL/TLS and Available Protocols • Access Web Based Management Using SSL/TLS • Install the Self-signed Certificate for Windows Users as Administrators • Configure Certificates for Device Security...
Page 110 Configure a Certificate for SSL/TLS and Available Protocols Configure a certificate on your machine using Web Based Management before you use SSL/TLS communication. 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 111 Access Web Based Management Using SSL/TLS To manage your network machine securely, you must use management utilities with security protocols. • To use HTTPS protocol, HTTPS must be enabled on your machine. The HTTPS protocol is enabled by default. • You can change the HTTPS protocol settings using the Web Based Management screen.
Page 112 Install the Self-signed Certificate for Windows Users as Administrators • The following steps are for Microsoft Edge. If you use another web browser, refer to your web browser's documentation or online help for instructions on how to install certificates. • Make sure you have created your self-signed certificate using Web Based Management.
Page 113: Print Documents Securely Using Ssl/Tls
Print Documents Securely Using SSL/TLS • Print Documents Using SSL/TLS • Configure Certificates for Device Security • Configure a Certificate for SSL/TLS and Available Protocols...
Page 114 Print Documents Using SSL/TLS To print documents securely with IPP protocol, use the IPPS protocol. 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter"...
Page 115: Use Snmpv3
Use SNMPv3 • Manage Your Network Machine Securely Using SNMPv3...
Page 116: Manage Your Network Machine Securely Using Snmpv3
SNMP v1/v2c read-write access The print server uses version 1 and version 2c of the SNMP protocol. You can use all Brother applications in this mode. However, it is not secure since it will not authenticate the user, and data will not be encrypted.
Page 117: Use Ipsec
Use IPsec • Introduction to IPsec • Configure IPsec Using Web Based Management • Configure an IPsec Address Template Using Web Based Management • Configure IPsec Using Web Based Management...
Page 118: Introduction To Ipsec
Introduction to IPsec IPsec (Internet Protocol Security) is a security protocol that uses an optional Internet Protocol function to prevent data manipulation and ensure the confidentiality of data transmitted as IP packets. IPsec encrypts data carried over the network, such as print data sent from computers to a printer. Because the data is encrypted at the network layer, applications that employ a higher-level protocol use IPsec even if the user is not aware of its use.
Page 119: Configure Ipsec Using Web Based Management
Configure IPsec Using Web Based Management The IPsec connection conditions comprise two Template types: Address and IPsec. You can configure up to 10 connection conditions. 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 120: Configure An Ipsec Address Template Using Web Based Management
Configure an IPsec Address Template Using Web Based Management 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 3. If required, type the password in the Login field, and then click Login. The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd".
Page 121 Related Information Related Information • Use IPsec Related Topics: • Access Web Based Management...
Page 122: Configure An Ipsec Template Using Web Based Management
Configure an IPsec Template Using Web Based Management 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: https://192.168.1.2 3. If required, type the password in the Login field, and then click Login. The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd".
Page 123 IKEv1 Settings for an IPsec Template Option Description Template Name Type a name for the template (up to 16 characters). Use Prefixed Template Select Custom, IKEv1 High Security or IKEv1 Medium Security. The setting items are different depending on the selected template. Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption keys in order to carry out encrypted communication using IPsec.
Page 124 Option Description Encapsulating Security • Protocol Select ESP, AH, or AH+ESP. ESP is a protocol for carrying out encrypted communication using IPsec. ESP encrypts the payload (communicated contents) and adds additional information. The IP packet comprises the header and the encrypted payload, which follows the header. In addition to the encrypted data, the IP packet also includes information regarding the encryption method and encryption key, the authentication data, and so on.
Page 125 Option Description Pre-Shared Key When encrypting communication, the encryption key is exchanged and shared beforehand using another channel. If you selected Pre-Shared Key for the Authentication Method, type the Pre-Shared Key (up to 32 characters). • Local/ID Type/ID Select the sender's ID type, and then type the ID. Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or Certificate for the type.
Page 126 IKEv2 Settings for an IPsec Template Option Description Template Name Type a name for the template (up to 16 characters). Use Prefixed Template Select Custom, IKEv2 High Security, or IKEv2 Medium Security. The setting items are different depending on the selected template. Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption keys in order to carry out encrypted communication using IPsec.
Page 127 Option Description Encapsulating Security • Protocol Select ESP. ESP is a protocol for carrying out encrypted communication using IPsec. ESP encrypts the payload (communicated contents) and adds additional information. The IP packet comprises the header and the encrypted payload, which follows the header. In addition to the encrypted data, the IP packet also includes information regarding the encryption method and encryption key, the authentication data, and so on.
Page 128 Option Description Pre-Shared Key When encrypting communication, the encryption key is exchanged and shared beforehand using another channel. If you selected Pre-Shared Key for the Authentication Method, type the Pre-Shared Key (up to 32 characters). • Local/ID Type/ID Select the sender's ID type, and then type the ID. Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or Certificate for the type.
Page 129 Manual Settings for an IPsec Template Option Description Template Name Type a name for the template (up to 16 characters). Use Prefixed Template Select Custom. Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption keys in order to carry out encrypted communication using IPsec.
Page 130 Option Description Encapsulating Security • Protocol Select ESP or AH. • ESP is a protocol for carrying out encrypted communication using IPsec. ESP encrypts the payload (communicated contents) and adds additional information. The IP packet comprises the header and the encrypted payload, which follows the header. In addition to the encrypted data, the IP packet also includes information regarding the encryption method and encryption key, the authentication data, and so on.
Page 131: Use Ieee 802.1X Authentication For A Wired Or A Wireless Network
Use IEEE 802.1x Authentication for a Wired or a Wireless Network • What Is IEEE 802.1x Authentication? • Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser) • IEEE 802.1x Authentication Methods...
Page 132: What Is Ieee 802.1X Authentication
IEEE 802.1x is an IEEE standard for wired and wireless networks that limits access from unauthorized network devices. Your Brother machine (supplicant) sends an authentication request to a RADIUS server (Authentication server) through your access point or HUB. After your request has been verified by the RADIUS server, your machine can access the network.
Page 133: Configure Ieee 802.1X Authentication For A Wired Or A Wireless Network Using Web Based Management (Web Browser)
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser) • If you configure your machine using EAP-TLS authentication, you must install the client certificate issued by a CA before you start configuration. Contact your network administrator about the client certificate. If you have installed more than one certificate, we recommend writing down the certificate name you want to use.
Page 134 Select one of the following verification methods from the Server Certificate Verification drop-down list: Option Description No Verification The server certificate can always be trusted. The verification is not performed. CA Cert. The verification method to check the CA reliability of the server certificate, using the CA certificate issued by the CA that signed the server certificate.
Page 135: Ieee 802.1X Authentication Methods
Extensible Authentication Protocol-Flexible Authentication via Secured Tunneling (EAP-FAST) has been developed by Cisco Systems, Inc., which uses a user ID and password for authentication, and symmetric key algorithms to achieve a tunneled authentication process. The Brother machine supports the following inner authentication methods: • EAP-FAST/NONE •...
Page 136: Send An Email Securely
Send an Email Securely • Configure Email Sending Using Web Based Management • Send an Email with User Authentication • Send an Email Securely Using SSL/TLS...
Page 137: Configure Email Sending Using Web Based Management
Configure Email Sending Using Web Based Management We recommend using Web Based Management to configure secured email sending with user authentication, or email sending using SSL/TLS. 1. Start your web browser. 2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 138: Send An Email With User Authentication
Send an Email with User Authentication Your machine supports the SMTP-AUTH method to send email via an email server that requires user authentication. This method prevents unauthorized users from accessing the email server. You can use the SMTP-AUTH method for email notification and email reports (available for certain models). We recommend using Web Based Management to configure the SMTP authentication.
Page 139: Send An Email Securely Using Ssl/Tls
Send an Email Securely Using SSL/TLS Your machine supports SSL/TLS communication methods. To use an email server that is using SSL/TLS communication, you must configure the following settings. We recommend using Web Based Management to configure SSL/TLS. Verify Server Certificate Under SSL/TLS, if you choose SSL or TLS, the Verify Server Certificate checkbox will be selected automatically.
Page 140: Mobile Connect
Mobile Connect • Brother Artspira • AirPrint...
Page 141: Brother Artspira
Brother Artspira • Brother Artspira Overview • Connect Your Mobile Device to Your Machine Using Brother Artspira • Print a Design Using Brother Artspira • Print an Image Saved On Your Mobile Device Using Brother Artspira...
Page 142: Brother Artspira Overview
Use Brother Artspira to print from your mobile device. • For Android™ devices: Brother Artspira allows you to use your Brother machine's features directly from your Android™ device. Download and install Brother Artspira from Google Play™. • For all iOS supported devices including iPhone: Brother Artspira allows you to use your Brother machine's features directly from your iOS device.
Page 143: Connect Your Mobile Device To Your Machine Using Brother Artspira
Connect Your Mobile Device to Your Machine Using Brother Artspira 1. Tap the Artspira icon on your mobile device to open the app, and then log in. 2. Tap in the upper right corner of the Artspira home screen. 3. Tap Register under Creative Printer.
Page 144: Print A Design Using Brother Artspira
To save the edited data, tap Save. Data saved on the server can be retrieved by tapping Creations). 5. Make sure your Brother Sublimation Printer is selected. If your machine is not selected, tap Printer. A list of available machines appears.
Page 145: Print An Image Saved On Your Mobile Device Using Brother Artspira
To save the edited data, tap Save. Data saved on the server can be retrieved by tapping Creations). 6. Make sure your machine is selected. If your Brother Sublimation Printer is not selected, tap Printer. A list of available machines appears.
Page 146: Airprint
AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint...
Page 147: Airprint Overview
AirPrint Overview AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver. For more information, visit Apple’s website. Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance...
Page 148: Before Using Airprint (Macos)
Before Using AirPrint (macOS) Before printing using macOS, add your machine to the printer list on your Mac computer. 1. Do one of the following: • macOS v13 Select System Settings from the Apple menu. • macOS v12 and macOS v11 Select System Preferences from the Apple menu.
Page 149: Print Using Airprint
Print Using AirPrint • Print from iPad, iPhone, or iPod touch • Print Using AirPrint (macOS)
Page 150 Print from iPad, iPhone, or iPod touch The procedure used to print may vary by application. Safari is used in the example below. 1. Make sure your machine is turned on. Make sure you have loaded the correct paper in the paper tray and change the paper settings for the paper tray on your machine.
Page 151 Print Using AirPrint (macOS) The procedure used to print may vary by application. Safari is used in the example below. Before printing, make sure your machine is in the printer list on your Mac computer. 1. Make sure your machine is turned on. 2.
Page 152: Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the problem, and follow our troubleshooting tips. You can correct most problems yourself. If you need additional help, visit https://s.brother/cf2ab/ for the latest FAQs & Troubleshooting tips: First, check the following: •...
Page 153: Error And Maintenance Messages
The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page at https://s.brother/cf2ab/. Related Information references are at the bottom of this page.
Page 154 The ink absorber box is nearly full. The ink absorber box must be replaced Ink Absorber NearFull soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. The ink absorber box absorbs the small amount of ink emitted during print head cleaning.
Page 155 Try again when the machine has warmed When configuring the Wi-Fi Direct • Make sure your machine and mobile No Device network, the Brother machine cannot find device are in the Wi-Fi Direct mode. No device found. your mobile device. •...
Page 156 The maximum number of are already connected to the Wi-Fi Direct Brother machine and another mobile devices are already network when the Brother machine is the device has shut down, try to configure the connected using Wi-Fi Group Owner. Wi-Fi Direct settings again. You can Direct.
Page 157 Error Message Cause Action The ink cartridge model number is not Verify whether the cartridge model Wrong Ink Cartridge compatible with your machine. number will work with your machine. An ink cartridge has been installed in the Check which ink cartridges are not Wrong Ink Color wrong position.
Page 158: Printer Jam Or Paper Jam
Printer Jam or Paper Jam Locate and remove the jammed paper. • Paper is Jammed Inside and in the Front of the Machine (Jam Inside/ Front) • Paper is Jammed in the Front of the Machine (Jam Front) • Paper is Jammed in the Back of the Machine (Jam Rear) •...
Page 159: Paper Is Jammed Inside And In The Front Of The Machine (Jam Inside/ Front)
Paper is Jammed Inside and in the Front of the Machine (Jam Inside/ Front) If the LCD displays [Jam Inside/Front] or [Repeat Jam Inside/Front], follow these steps: 1. Unplug the machine from the AC power outlet. 2. Pull Tray #1 (1) completely out of the machine as shown by the arrow. 3.
Page 160 6. Slowly pull the jammed paper (1) out of the machine. CAUTION Black Sublimation Ink may cause an allergic reaction. • If black ink accidentally gets on your skin, wash immediately with soap and cold water. • If skin irritation or rash occurs, seek medical attention immediately. IMPORTANT •...
Page 161 If your LCD error message was [Repeat Jam Inside/Front], move the print head (if needed) to remove any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and (2). 7.
Page 162 If your LCD error message was [Repeat Jam Inside/Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 163 9. Slowly push Tray #1 completely into the machine. 10. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 11. Reconnect the power cord. Additional paper jam clear operations If the LCD error message continues to appear and you repeatedly experience paper jams, do the following: 1.
Page 164 Related Information Related Information • Printer Jam or Paper Jam Related Topics: • Error and Maintenance Messages...
Page 165: Paper Is Jammed In The Front Of The Machine (Jam Front)
Paper is Jammed in the Front of the Machine (Jam Front) If the LCD displays [Jam Front] or [Repeat Jam Front], follow these steps: 1. Unplug the machine from the AC power outlet. 2. Pull Tray #1 (1) completely out of the machine as shown by the arrow. 3.
Page 166 If your LCD error message was [Repeat Jam Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 167 5. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels. 6. Slowly push Tray #1 completely into the machine. 7. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 8.
Page 168 Additional paper jam clear operations If the LCD error message continues to appear and you repeatedly experience paper jams, do the following: 1. Unplug the machine from the AC power outlet and open the manual feed slot cover. 2. Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the paper deep into the manual feed slot.
Page 169: Paper Is Jammed In The Back Of The Machine (Jam Rear)
Paper is Jammed in the Back of the Machine (Jam Rear) If the LCD displays [Jam Rear], follow these steps: 1. Unplug the machine from the AC power outlet. 2. Pull Tray #1 (1) completely out of the machine as shown by the arrow. 3.
Page 170 6. Close the Jam Clear Cover. Make sure the cover is closed completely. 7. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels. 8. Slowly push Tray #1 completely into the machine. 9.
Page 171: If You Are Having Difficulty With Your Machine
If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page at https://s.brother/cf2ab/. • Paper Handling and Printing Problems •...
Page 172: Paper Handling And Printing Problems
Paper Handling and Printing Problems If, after reading this table, you still need help, see the latest FAQs & Troubleshooting tips at https://s.brother/ cf2ab/. >> Printing Difficulties >> Print Quality Difficulties >> Paper Handling Difficulties Printing Difficulties Difficulties Suggestions No printout (Windows) Check that the correct printer driver has been installed and selected.
Page 173 White lines appear in text or Clean the print head. graphics. See Related Information: Clean the Print Head from Your Brother Machine. See Related Information: Clean the Print Head Using Web Based Management. See Related Information: Clean the Print Head from Your Computer (Windows).
Page 174 Difficulties Suggestions Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly. See Related Information: Load Paper. Make sure the Jam Clear Cover is closed correctly. There are smudges or stains at Make sure the paper is not too thick or curled.
Page 175 Check the Print Quality • Change the Paper Size • Acceptable Print Media • Clean the Print Head from Your Brother Machine • Clean the Print Head from Your Computer (Windows) • Load Paper • Clean the Machine's Printer Platen •...
Page 176: Other Problems
Software Difficulties Difficulties Suggestions Cannot print. Uninstall the drivers (Windows) and the Brother software and reinstall the latest version of both. “The device is busy.” appears on Make sure there is no error message on the machine's display. the computer screen.
Page 177: Network Problems
Network Problems • Use the Network Connection Repair Tool (Windows) • Check Your Machine's Network Settings • If You Are Having Difficulty with Your Machine's Network • Troubleshooting...
Page 178 Use the Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. Make sure your machine is turned on and is connected to the same network as your computer.
Page 179 Check Your Machine's Network Settings • Print the Network Configuration Report • Change Machine Settings Using Web Based Management...
Page 180 If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page at https://s.brother/cf2ab/. >> I Cannot Complete the Wireless Network Setup Configuration >>...
Page 181 Brother machine or the mobile device. You have checked and tried • Turn your Brother machine off and back on. Then, try to Wi-Fi Direct all of the above, but your configure the Wi-Fi Direct settings again. Brother machine still cannot •...
Page 182 If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the drivers (Windows) and the Brother software and reinstall the latest version of both. I Want to Check that My Network Devices are Working Correctly...
Page 183 Check Network Devices Using the Ping Command Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network is operating correctly. >> Configure the IP Address on your computer (Windows) >> Configure the IP Address on your computer (Mac) >>...
Page 184: Airprint Problems
AirPrint Problems Difficulty Suggestions My machine is not displayed in the printer list. Make sure your machine is turned on. Confirm the network settings. Move the mobile device closer to the wireless access point/router, or to your machine. I cannot print. Make sure your machine is turned on.
Page 185: Artspira Problems
Artspira Problems Difficulty Suggestions My machine does not appear in the printer list. Make sure your machine is turned on. Confirm your network settings. Move your mobile device closer to your wireless access point/router, or to your machine. Restart the application or reboot your mobile device. I cannot print.
Page 186: Check The Machine Information
Check the Machine Information Follow these instructions to check your machine's serial number, firmware version, and firmware update. 1. Press [Settings] > [All Settings] > [Machine Info.]. 2. Press one of the following options: Option Description Check your machine's serial number. Serial No.
Page 187: Reset Your Machine
Reset Your Machine 1. Press [Settings] > [All Settings] > [Initial Setup] > [Reset]. 2. Press the reset option you want to use. 3. Press [OK] for two seconds to reboot the machine. Related Information Related Information • Troubleshooting • Reset Functions Overview...
Page 188: Reset Functions Overview
Reset Functions Overview The following reset functions are available: 1. [Machine Reset] You can reset all the machine’s settings that you have changed. 2. [Network] Reset the print server back to its default factory settings (includes Password and IP Address information). 3.
Page 189: Routine Maintenance
Related Topics: • Disposing of Used Consumables • Replace the Ink Cartridges • Clean Your Brother Machine • Check Your Brother Machine • Correct the Paper Feed to Clear Vertical Lines • Change the Print Options to Improve Your Print Results •...
Page 190: Disposing Of Used Consumables
Disposing of Used Consumables The following materials are classified as industrial waste. Please dispose of the following items in accordance with local regulations: • Empty Sublimation Ink cartridges • Paper with Sublimation Ink on it Related Information Related Information • Routine Maintenance Related Topics: •...
Page 191: Replace The Ink Cartridges
Replace the Ink Cartridges Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four ink cartridges. When the machine detects that an ink cartridge is running out of ink, the machine will display a message.
Page 192 3. Open the new ink cartridge bag for the color indicated on the LCD, and take out the ink cartridge. IMPORTANT • DO NOT touch the ink cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge.
Page 193 IMPORTANT • DO NOT shake the ink cartridges, once installed into the machine. If ink stains your skin or clothing, wash with soap or detergent at once. • DO NOT remove ink cartridges if you do not need to replace them; otherwise, the machine will not know the ink quantity left in the cartridge.
Page 194: Clean Your Brother Machine
Clean Your Brother Machine • Clean the Print Head from Your Brother Machine • Clean the Print Head Using Web Based Management • Clean the Print Head from Your Computer (Windows) • Clean the Machine's LCD • Clean the Outside of the Machine •...
Page 195: Clean The Print Head From Your Brother Machine
Clean the Print Head from Your Brother Machine To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually. • Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages.
Page 196: Clean The Print Head Using Web Based Management
(Windows) You can also clean the print head using the printer driver. Related Information Related Information • Clean Your Brother Machine Related Topics: • Clean the Print Head from Your Brother Machine • Clean the Print Head from Your Computer (Windows) • Access Web Based Management...
Page 197: Clean The Print Head From Your Computer (Windows)
7. Click Start. The machine starts cleaning. Related Information Related Information • Clean Your Brother Machine Related Topics: • Paper Handling and Printing Problems • Clean the Print Head from Your Brother Machine • Clean the Print Head Using Web Based Management...
Page 198: Clean The Machine's Lcd
1. Press and hold down to turn off the machine. The LCD displays [Shutting Down] for a few seconds before the power goes off. 2. Clean the LCD with a dry, soft lint-free cloth. Related Information Related Information • Clean Your Brother Machine...
Page 199: Clean The Outside Of The Machine
Clean the Outside of the Machine IMPORTANT • Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. • DO NOT use cleaning materials that contain ammonia. • DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel. 1.
Page 200 6. Wipe the outside of the paper support with a dry, lint-free cloth to remove dust. 7. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels. 8. Slowly push the paper tray completely into the machine. Related Information Related Information • Clean Your Brother Machine...
Page 201: Clean The Machine's Printer Platen
(2). Doing this may cause damage to the machine. 3. Gently close the top cover using both hands. 4. Reconnect the power cord. Related Information Related Information • Clean Your Brother Machine Related Topics: • Paper Handling and Printing Problems...
Page 202: Clean The Paper Feed Rollers
Clean the Paper Feed Rollers If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems. 1. Unplug the machine from the AC power outlet. 2. If the paper support flap is open, close it, and then close the paper support. 3.
Page 203 Do not use the machine again until the rollers are dry. Using the machine before the rollers are dry may cause paper feed problems. Related Information Related Information • Clean Your Brother Machine Related Topics: • Paper Handling and Printing Problems...
Page 204: Clean The Base Pad
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture. 4. Slowly push the paper tray completely into the machine. Related Information Related Information • Clean Your Brother Machine Related Topics: • Paper Handling and Printing Problems...
Page 205: Clean The Paper Pick-Up Rollers
Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. 1. Unplug the machine from the AC power outlet. 2. If the paper support flap is open, close it, and then close the paper support. 3.
Page 206 Related Information Related Information • Clean Your Brother Machine Related Topics: • Error and Maintenance Messages • Paper Handling and Printing Problems...
Page 207: Check Your Brother Machine
Check Your Brother Machine • Check the Print Quality • Check the Ink Volume • Monitor Machine Status from Your Computer (Windows)
Page 208: Check The Print Quality
Check the Print Quality If faded or streaked colors and text appear or if text is missing on your printouts, the print head nozzles may be clogged. Print the check sheet and look at the nozzle check pattern. 1. Press [Ink] >...
Page 209 When a print head nozzle is clogged, the printed sample looks like this: After the print head nozzle is cleaned, the lines are gone: Related Information Related Information • Check Your Brother Machine Related Topics: • Paper Handling and Printing Problems • Clean the Print Head from Your Brother Machine...
Page 210: Check The Ink Volume
Press [Ink Cartridge Model], and follow the instructions on the touchscreen. 2. Press You can also check the ink volume from your computer. Related Information Related Information • Check Your Brother Machine Related Topics: • Touchscreen LCD Overview • Settings Screen Overview •...
Page 211: Monitor Machine Status From Your Computer (Windows)
Double-click the icon in the task tray. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click Troubleshooting to access the troubleshooting website.
Page 212 Related Information Related Information • Check Your Brother Machine • Status Monitor Indicators and What They Mean (Windows) • Turn Off the Show Status Monitor Feature (Windows) • Turn Off the Status Monitor (Windows) Related Topics: • Cancel a Print Job (Windows) •...
Page 213 Status Monitor Indicators and What They Mean (Windows) When you start up your computer, the Brother Status Monitor icon appears on the task tray. • A green icon indicates the normal stand-by condition. • A yellow icon indicates a warning.
Page 214 The default setting is Only when printing from this PC. To turn it off, follow these steps: 1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings option, and then click Options. The Options window appears.
Page 215 Turn Off the Status Monitor (Windows) 1. Right-click the (Brother Status Monitor) icon or window, and then select Exit. 2. Click OK. Related Information Related Information • Monitor Machine Status from Your Computer (Windows)
Page 216: Correct The Paper Feed To Clear Vertical Lines
Correct the Paper Feed to Clear Vertical Lines Adjust the paper feed to reduce vertical lines. Before adjusting the paper feed, make a print quality check first by pressing [Ink] > [Improve Print Quality] > [Check Print Quality]. 1. Press [Ink] >...
Page 217: Change The Print Options To Improve Your Print Results
Change the Print Options to Improve Your Print Results If your printouts do not look the way you expect, change the print settings on your Brother machine to improve printout quality. Print speed may be slower when using these settings.
Page 218: Pack And Ship Your Machine
Pack and Ship Your Machine • When you transport the machine, use the packing materials that came with your machine. Do not tip or turn the product upside down. If you do not pack the machine correctly, any damage that may occur in transit may not be covered by your warranty.
Page 219 Do not pack the used ink cartridge in the carton. If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your “Exchange” machine.
Page 220: Machine Settings
Machine Settings Customize settings and features to make your machine a more efficient work tool. • Change Machine Settings from the Control Panel • Change Machine Settings Using Web Based Management...
Page 221: Change Machine Settings From The Control Panel
Change Machine Settings from the Control Panel • In the Event of Power Failure (Memory Storage) • General Settings • Print Reports • Settings and Features Tables...
Page 222: In The Event Of Power Failure (Memory Storage)
In the Event of Power Failure (Memory Storage) • Your menu settings are stored permanently and will not be lost. • Temporary settings are lost. • The date and time is retained for approximately 24 hours. Related Information Related Information •...
Page 223: General Settings
General Settings • Adjust the Machine Volume • Change for Daylight Saving Time Automatically • Set Sleep Mode Countdown • Set the Machine to Power Off Automatically • Set the Date and Time • Set the Time Zone • Adjust the LCD Backlight Brightness •...
Page 224 Adjust the Machine Volume 1. Press [Settings] > [Beep]. 2. Press a or b to display the [Off], [Low], [Med], or [High] option, and then press the option you want. 3. Press Related Information Related Information • General Settings...
Page 225 Change for Daylight Saving Time Automatically You can program the machine to change automatically for Daylight Saving Time. It will reset itself forward one hour in the spring, and backward one hour in the fall. Make sure you have set the correct date and time in the [Date &...
Page 226 Set Sleep Mode Countdown The Sleep Mode (or Power Save Mode) setting can reduce power consumption. When the machine is in Sleep Mode, it acts as though it is turned off. The machine will wake up and start printing when it receives a print job. Use these instructions to set a time delay (countdown) before the machine enters Sleep Mode.
Page 227 Set the Machine to Power Off Automatically The Auto Power Off feature can reduce power consumption. Set the amount of time that the machine must be in Sleep Mode before it automatically powers off. When this feature is set to [Off], you must power off the machine manually.
Page 228 Set the Date and Time The LCD displays the date and time. If they are not current, re-enter them. 1. Press [Settings]. 2. Press [Date & Time]. 3. Press [Date]. 4. Enter the last two digits of the year on the touchscreen, and then press [OK]. 5.
Page 229 Set the Time Zone Set the time zone for your location on the machine. For example, the time zone for Eastern Time in the USA and Canada is UTC-05:00. Pacific Time in the USA and Canada is UTC-08:00. Time Zone Standard Time Hawaii-Aleutian Time Zone UTC - 10:00...
Page 230 Adjust the LCD Backlight Brightness If you are having difficulty reading the LCD, changing the brightness setting may help. 1. Press [Settings] > [All Settings] > [General Setup] > [LCD Settings] > [Backlight]. 2. Press the [Light], [Med], or [Dark] option. 3.
Page 231 Change How Long the LCD Backlight Stays On Set how long the LCD backlight stays on. 1. Press [Settings] > [All Settings] > [General Setup] > [LCD Settings] > [Dim Timer]. 2. Press a or b to display the [10 Secs], [30 Secs], [1 Min], [2 Mins], [3 Mins], or [5 Mins] option, and then press the option you want.
Page 232 Change the Language Displayed on the LCD Change the LCD language if needed. This feature is not available in some countries. 1. Press [Settings] > [All Settings] > [Initial Setup] > [Local Language]. 2. Press your language. 3. Press Related Information Related Information •...
Page 233 Change the Keyboard Setting You can choose the type of keyboard for the LCD. 1. Press [Settings] > [All Settings] > [General Setup] > [Keyboard Settings]. 2. Press [QWERTY] or [ABC]. 3. Press Related Information Related Information • General Settings...
Page 234: Print Reports
Print Reports • Reports • Print a Report...
Page 235 Reports The following reports are available: Network Configuration (network models) The Network Configuration report prints a list of your current network settings. WLAN Report (wireless models) The WLAN Report prints the wireless LAN connectivity diagnosis. Related Information Related Information • Print Reports...
Page 236 Print a Report 1. Press [Settings] > [All Settings] > [Print Reports]. 2. Press the option you want. 3. Press [Yes]. 4. Press Related Information Related Information • Print Reports...
Page 237: Settings And Features Tables
Settings and Features Tables • Settings Tables (2.7" Touchscreen models) • Features Tables (2.7" Touchscreen models)
Page 238 Settings Tables (2.7" Touchscreen models) These tables will help you understand your machine's menu selections and options. >> [Settings] >> [General Setup] >> [Network] >> [Print Reports] >> [Machine Info.] >> [Initial Setup] [Settings] [Settings] Level 1 Level 2 Level 3 Descriptions Access the Date and Time setting menus.
Page 239 Level 3 Level 4 Level 5 Descriptions Adjust the brightness of the LCD backlight. LCD Settings Backlight Set how long the LCD backlight stays on after the last Dim Timer finger press. Select the type of keyboard for the LCD. Keyboard Settings Select how long the machine must be idle before it...
Page 240 Level 3 Level 4 Level 5 Level 6 Descriptions Configure your wireless network WLAN(Wi-Fi) Find Wi-Fi settings manually. Network Select the Boot method that best TCP/IP BOOT Method suits your needs. Enter the IP address. IP Address Enter the Subnet mask. Subnet Mask Enter the Gateway address.
Page 241 Level 3 Level 4 Level 5 Level 6 Descriptions Configure your Wi-Fi Direct Wi-Fi Direct Manual network settings manually. Set your machine as the Group Group Owner Owner. Configure your Wi-Fi Direct Push Button network settings using the one- button push method. Configure your Wi-Fi Direct PIN Code network settings using WPS with...
Page 242 [Machine Info.] [All Settings] > [Machine Info.] Level 3 Level 4 Descriptions Check your machine's serial number. Serial No. Check your machine's firmware version. Firmware Version Main Version Update your machine to the latest firmware. Firmware Update View firmware information on the Home screen. Firmware Auto Check Check the total number of pages the machine has printed.
Page 243 Features Tables (2.7" Touchscreen models) >> [Download Software] >> [Maintenance] >> [Ink] >> Wi-Fi Setup [Download Software] Level 1 Descriptions Displays information about downloading and installing software for mobile devices Download Software and computers. [Maintenance] Level 2 Level 3 Level 4 Descriptions Check and correct the print quality, and paper feeding Maintenance...
Page 244 Wi-Fi Setup Level 2 Descriptions Configure your wireless network settings manually. Find Wi-Fi Network Configure your wireless network settings using the one-button push method. WPS/Push Button Reset and restart your wireless network. Recover WLAN Related Information Related Information • Settings and Features Tables...
Page 245: Change Machine Settings Using Web Based Management
Change Machine Settings Using Web Based Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). •...
Page 246: What Is Web Based Management
What is Web Based Management? Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). • We recommend using the latest version of the following web browsers: Microsoft Edge, Firefox, and Google Chrome™...
Page 247: Access Web Based Management
You can now change the machine settings. Start from Brother Utilities (Windows) 1. Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). 2. Click Tools in the left navigation bar, and then click Machine Settings.
Page 248 3. If required, type the password in the Login field, and then click Login. 4. If you want to pin the navigation menu on the left side of the screen, click and then click You can now change the machine settings. Related Information Related Information •...
Page 249: Set Or Change A Login Password For Web Based Management
Set or Change a Login Password for Web Based Management The default password to manage this machine’s settings is located on the back of the machine and marked "Pwd". We recommend immediately changing the default password to protect your machine from unauthorized access. 1.
Page 250: Appendix
Appendix • Specifications • Supply Specifications • Brother Help and Customer Support...
Page 251: Specifications
Specifications >> General Specifications >> Print Media Specifications >> Printer Specifications >> Interface Specifications >> Network Specifications >> Computer Requirements Specifications General Specifications Printer Type Inkjet Print Head Black Piezo with 210 nozzles x 1 Color Piezo with 210 nozzles x 3 Memory Capacity 128 MB 2.7 in.
Page 252 Remove any printed pages from the output paper tray immediately to avoid smudging. Actual output tray capacity may vary depending on environmental conditions. For Brother Sublimation Paper information, go to your model's Consumables & Accessories page at https://s.brother/cp2ab/. Printer Specifications Resolution Up to 1200 ×...
Page 253 AirPrint capable: Printing via macOS requires the use of AirPrint. Mac drivers are not provided for this machine. For the latest driver updates, go to your model's Downloads page at https://s.brother/ca2ab/. All trademarks, brands, and product names are the property of their respective companies.
Page 254: Supply Specifications
Supply Specifications Sublimation Ink The machine uses individual Black, Yellow, Cyan, and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink The first time you install the ink cartridges, the machine will use extra ink to fill the ink Cartridge delivery tubes.
Page 255: Brother Help And Customer Support
Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
Page 256 Related Information Related Information • Appendix...
Page 257 Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Version 0...

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