Warranty Information Including Service - K-Tec BLENDTEC BDI Owner's Manual

you can add more ice or less water until you get a drink that will form a smooth
peak when you pour it into a cup.
8.7 Little or no flavor in drinks. Insure that product bags are not empty. Check that
the product hoses are not kinked. Check that the pump time is not zero (0) in the
program. Call us if the pumps do not turn.
8.8 Too much flavor in drinks. Check the programming to see if more than one
pump turns at a time, if a pump turns that was not requested, or if a single pump
turns as long as the ice is dispensing. Call us.
8.9 Ice chunks in drinks. Check the blend time in the program for the drink with the
chunks. Watch for cavitation, you may need to reprogram quantities. Make sure
the blender aggressiveness is on the cycle speed you want, and the pause is not
too long.
8.10 Water Won't Dispense. Check that the water is on and that there are no kinks in
the hose to the machine. Call us
8.11 Product bag is leaking. Replace the bag. Call your product distributor.
8.12 Lid Light is lit. Replace Ice Hopper Lid on unit. If replacing the lid does not
remove the light contact Tech support at Blendtec for further help.
8.13 Low Ice Indicator. Add ice to the ice hopper and wait 20minutes for light to
shut off. If it does not then contact tech support for further help.
Section 9: Warranty Information including Service____________________
Blendtec warrants the BDI unit for 1 year. The jars, including all moving parts, are
covered against leaking or breakage for 180 days. The BDI housing, pumps, controller
and ice auger are warranted for one year. Should you experience any difficulty in using
your BDI, please proceed as follows:
9.1 For Warranty Service:
Call us at 1-800-Blendtec (253-6383). We will discuss the problem with you and,
with you, decide on the best way to fix it. We may send a service technician to
your facility and ship parts for the repair or we may ship a replacement machine
to you.
9.2 Blender Jars:
If you experience trouble with your jars, call us and we can walk through some
simple troubleshooting over the phone. If necessary, we will ship you
replacement jars at no charge.
9.3 For Non-Warranty Service:
Call us at 1-800-Blendtec (253-6383). We will discuss the problem with you and,
with you, decide on the best way to fix it. We may send a service technician and
OWN-003 Model BDI Owner's Manual – Blender Dispenser with Ice
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