Troubleshooting - K-Tec BLENDTEC BDI Owner's Manual

7.9.8 Press STOP twice to exit the menu.
Section 8: Troubleshooting_______________________________________
We hope you will never have to use this section but if you do, please don't take offense at
some of the simplistic answers. We have had most of these problems occur during our
development and with other customers.
8.1 Machine won't run. Check the power cord to be sure it is plugged into a live,
grounded 20 Amp. 120 V. circuit. Check that the switch on the back of the
machine is in the ON position. Check in the rear of the machine to see if the
circuit breaker button has tripped (little white button). If it has, press the breaker
button back in to reset it (the BDI takes a 13 AMP circuit breaker).
8.2 Blender Stopped Working: If the unit dispenses product but does not blend,
check in the rear of the machine to see if the circuit breaker button has tripped. If
it has, press the breaker button back in to reset it (the BDI takes a 13 AMP circuit
breaker).
8.3 Ice Stopped Dispensing or Ice Auger Not Turning: Insure there is ice in the
hopper. Check for obstructions (foreign objects) and blockage in the ice hopper
and its chute. Replace the ice hopper lid or make sure it is firmly in place to
activate the lid sensor switch and try again.
8.4 Ice Dispenses When Not in Use: If the machine dispenses ice by itself for about
two seconds every hour or so, this is just our timed ice "cluster-buster" being
automatically activated. The Blender Dispenser-Ice is programmed with a timed
ice "cluster-buster" that will activate the ice auger every 30 minutes and dispense
ice for six seconds when the machine is on, but not in use. This helps keep the ice
cubes from possibly freezing into one big block of ice over time. The timer resets
after the last drink made; meaning if the machine does not make a drink 30
minutes after the last drink was made then the ice auger will turn for six seconds
every hour. Therefore, it is important to always have a jar in the blender station to
catch any ice that may be dispensed during that two second turning of the ice
auger.
8.5 Drinks too runny. Insure the ice hopper is full. See Section 6 to reprogram your
ingredients if necessary. Make sure the ice hopper lid is firmly in place to
activate the ice auger.
8.6 Drinks too thick or Cavitation in blender. Insure that product bags are not
empty; the water supply is on and unblocked; the water, product, and ice amounts
are programmed correctly. See Section 6 above to reprogram your ingredients.
Cavitation is caused when the liquid and ice mixture in the blender jar is too thick
and an air pocket (or bubble) is created around the spinning blender blade. This
leaves your drink stuck to the sides of the jar and full of large ice particles. Be
sure to put in enough product to produce a good flavor then add water until the
blender does not cavitate when you make the drink. If your drink is too watery,
OWN-003 Model BDI Owner's Manual – Blender Dispenser with Ice
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