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Troubleshooting
Action
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 2
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper type and size settings match the paper type
and size set in the tray.
Do the settings match?
Step 3
a
Change the paper size and type in the Paper menu or adjust
the size settings in the tray.
b
Print the document.
Is the print still mottled?
Step 4
a
Replace the textured or rough paper loaded in the tray with
plain paper.
b
Print the document.
Is the print still mottled?
Step 5
a
Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b
Print the document.
Is the print still mottled?
Print crooked or skewed
Yes
No
Go to step 2.
Contact
support.
Go to step 4.
Go to step 3.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
155
customer
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