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No dial tone
System can't call out
Hear Static on phone line
Hear radio station on phone line
Remote access 9 does not provide
access to visitor
A single key do not work
All keys at same row or same column
do not work
The technical support team at Pach and Company are highly trained and committed to providing you with the
best in support and repair services. Our Services are available between 7:30 AM - 3:30 PM Pacific Standard
Time.
AeGIS8000P
COMMUNICATION PROBLEMS
DOOR OR GATE PROBLEMS
KEYPAD PROBLEMS
Toll free (888) 678-7224.
a heater pad (AHP5)
1. Turn the system's power off and on
2. Check the phone line for dial tone. Must check
at the end of the phone cord.
3. Disconnect the microphone and speaker
connector then check the speaker's
impedance, must read between 18-24 ohms
4. Check the telephone line voltage, standard
analog line voltage is 48-52 Vdc.
1. Press # for dial tone if no dial tone; check the
telephone line using a standard phone. Must
check at the end of the phone cord.
2. Press #, make sure the dial-tone has no static.
3. Check the tenant's directory phone number.
4. Program different number to call
5. Place a call from the phone line to the same
phone number using a standard phone
1. Ground or remove the ground.
2. Power the board outside the cabinet.
3. Install a DSL filter
1. Ground or remove the ground.
2. Power the board outside the cabinet.
3. Install a DSL filter
4. Install RF filter
1. Recycle the system's power
2. Does this problem occur on all tenants? If no,
phone compatibility issue.
3. Some VOIP phone may not be compatible
4. Check the door or gate connection
5. Make sure the door or gate is in operational
6. Telephone line must be cleaned. Check the
dial tone by pressing #
1. Check and feel the button, compare with the
rest of the buttons.
2. Possibility of bad keypad, replace the keypad
1. Check for any broken or pinched on ribbon
cable
2. Possibility is bad main board
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