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Operating Manual Gearbox
Service and manufacturer information
7
Service and manufacturer information
7.1
Service
If you have any queries, please contact Neugart Service and have all details from the
nameplate ready. For optimal handling of service, please contact the location from
which the gearbox was purchased before shipping it back. We will gladly assist you
with the return shipment. Alternatively, you can also use the service request available
at the www.neugart.com website.
7.1.1 Address for return shipments
Neugart GmbH
Plant 2
Customer service
Keltenstraße 18
77971 Kippenheim
Germany
E-mail
service@neugart.com
Phone
+49 7825 847 - 3535
Fax
+49 7825 847 - 433535
Internet www.neugart.com
7.1.2 Locations in the USA and China
If you have purchased a gearbox through the companies in the USA or China, you are
also welcome to contact them for a pre-authorized service request for servicing at
these locations.
Neugart USA Corp.
14325 South Lakes Drive
Charlotte, NC 28273
United States
E-mail sales@neugartusa.com
Phone +1 980 299-9800
Fax
+1 980 299-9799
7.2
Manufacturer (company name and address)
Neugart GmbH
Keltenstraße 16
77971 Kippenheim
Germany
Neugart Planetary Gearboxes (Shenyang) Co., Ltd.
No. 152, 22nd road
E&T Development Zone Shenyang,
PC 110143
PR China
E-mail sales@neugart.net.cn
Phone +86 024 25195797
Fax
+86 024 25372552
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