Dell Inspiron 15-5578 Service Manual
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Dell Inspiron 15-5578 Service Manual

Dell Inspiron 15-5578 Service Manual

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Inspiron 15-5578
2-in-1
Service Manual
Regulatory Model: P58F
Regulatory Type: P58F001
November 2020
Rev. A03

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Summary of Contents for Dell Inspiron 15-5578

  • Page 1 Inspiron 15-5578 2-in-1 Service Manual Regulatory Model: P58F Regulatory Type: P58F001 November 2020 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................11 Chapter 3: Removing the base cover.................... 12 Procedure.....................................12 Chapter 4: Replacing the base cover.................... 14 Procedure.....................................14 Chapter 5: Removing the battery....................
  • Page 4 Procedure....................................26 Post-requisites...................................26 Chapter 13: Removing the wireless card..................27 Prerequisites..................................27 Procedure.................................... 27 Chapter 14: Replacing the wireless card..................28 Procedure....................................28 Post-requisites...................................29 Chapter 15: Removing the keyboard daughter-board..............30 Prerequisites..................................30 Procedure....................................30 Chapter 16: Replacing the keyboard daughter-board..............32 Procedure....................................32 Post-requisites................................... 32 Chapter 17: Removing the status-light board................33 Prerequisites..................................33 Procedure....................................33...
  • Page 5 Procedure....................................44 Post-requisites................................... 44 Chapter 25: Removing the heat sink.................... 45 Prerequisites..................................45 Procedure....................................45 Chapter 26: Replacing the heat sink.................... 46 Procedure....................................46 Post-requisites...................................46 Chapter 27: Removing the power-adapter port................47 Prerequisites..................................47 Procedure.................................... 47 Chapter 28: Replacing the power-adapter port................49 Procedure....................................49 Post-requisites...................................49 Chapter 29: Removing the power and volume-buttons board............50 Prerequisites..................................50 Procedure....................................50...
  • Page 6 Chapter 36: Replacing the display assembly................63 Procedure....................................63 Post-requisites...................................63 Chapter 37: Removing the palm-rest and keyboard assembly............64 Prerequisites..................................64 Procedure....................................64 Chapter 38: Replacing the palm-rest and keyboard assembly............66 Procedure....................................66 Post-requisites...................................66 Chapter 39: Removing the display panel..................67 Prerequisites..................................67 Procedure....................................
  • Page 7 Clearing BIOS (System Setup) and System passwords..................89 Chapter 51: Troubleshooting....................... 90 Flashing the BIOS................................90 Flashing BIOS (USB key)..............................90 Dell SupportAssist Pre-boot System Performance Check diagnostics............... 90 Running the ePSA Diagnostics..........................91 System diagnostic lights..............................91 Flea power release................................92 WiFi power cycle................................92 Chapter 52: Getting help and contacting Dell................

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    CAUTION: Press and eject any installed card from the media-card reader. NOTE: The color of your computer and certain components may appear differently than shown in this document. Recommended tools The procedures in this document may require the following tools: ●...
  • Page 10 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Touchpad bracket Palm rest and keyboard assembly M2x2.5 Wireless card Palm rest and keyboard assembly M2x3 Before working inside your computer...

  • Page 11: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Chapter 3: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Close the display and turn the computer over. 2. Remove the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
  • Page 13 Figure 2. Removing the base cover a. plastic scribe b. palm rest and keyboard assembly c. base cover 4. Disconnect the battery cable from the system board. NOTE: Disconnect the battery cable only when you continue to remove other components from your computer. Figure 3.

  • Page 14: Chapter 4: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Connect the battery to the system board, if applicable.

  • Page 15: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 16: Chapter 6: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 17: Chapter 7: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 18 Figure 6. Removing the memory modules a. memory-module slot b. securing clips (2) c. memory module Removing the memory modules...

  • Page 19: Chapter 8: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 20: Post-Requisites

    Post-requisites Replace the base cover. Replacing the memory modules...

  • Page 21: Chapter 9: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 22 4. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly. 5. Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. Figure 9. Removing the hard-drive assembly a.
  • Page 23 Figure 11. Removing the hard-drive bracket a. hard drive b. hard-drive bracket c. screws (4) Removing the hard drive...

  • Page 24: Chapter 10: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 25: Chapter 11: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 26: Chapter 12: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm rest and keyboard assembly.

  • Page 27: Chapter 13: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 28: Chapter 14: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 29: Post-Requisites

    Figure 14. Replacing the wireless card 1. tab 2. notch 3. wireless card 4. wireless-card slot 5. antenna cables (2) 6. screw 7. wireless-card bracket Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 30: Chapter 15: Removing The Keyboard Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 31 7. keyboard daughter-board 8. palm rest and keyboard assembly Removing the keyboard daughter-board...

  • Page 32: Chapter 16: Replacing The Keyboard Daughter-Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the keyboard daughter-board to the palm rest and keyboard assembly.

  • Page 33: Chapter 17: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 34 Figure 17. Removing the status-light board 1. status-light board cable 2. palm rest and keyboard assembly 3. status-light board 4. foam Removing the status-light board...

  • Page 35: Chapter 18: Replacing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the status-light board into the slot on the palm rest and keyboard assembly.

  • Page 36: Chapter 19: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 37 Figure 19. Removing the touch-pad cable from the touch pad 1. touch-pad cable 2. latches (2) 3. tape 4. touch pad 5. Remove the screws that secure the touch-pad bracket to the palm rest and keyboard assembly. Figure 20. Removing the touchpad bracket a.
  • Page 38 Figure 21. Removing the touch pad a. screws (4) b. touch pad c. palm rest and keyboard assembly Removing the touchpad...

  • Page 39: Chapter 20: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the touch pad with the screw holes on the palm rest and keyboard assembly.

  • Page 40: Chapter 21: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 41 5. speaker cable 6. palm rest and keyboard assembly 7. tape 6. Release the tabs on the speakers from the slots on the palm rest and keyboard assembly and lift the speakers along with the cable off the palm rest and keyboard assembly. Figure 23.

  • Page 42: Chapter 22: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the tabs on the speakers, place the speakers in the slots on the palm rest and keyboard assembly and snap the speakers into place.

  • Page 43: Chapter 23: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 44: Chapter 24: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly.

  • Page 45: Chapter 25: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 46: Chapter 26: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 47: Chapter 27: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 48 3. palm rest and keyboard assembly 4. power-adapter port cable 5. system board Removing the power-adapter port...

  • Page 49: Chapter 28: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 50: Chapter 29: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 51 3. I/O board 4. routing guides 5. power and volume-buttons board 6. screw 7. palm rest and keyboard assembly Removing the power and volume-buttons board...

  • Page 52: Chapter 30: Replacing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, place the power and volume-buttons board on the palm rest and keyboard assembly.

  • Page 53: Chapter 31: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 54 5. coin-cell battery cable 6. power and volume-buttons board cable 4. Remove the two screws (M2x3) that secure the I/O board to the palm rest and keyboard assembly. 5. Lift the I/O board off the palm rest and keyboard assembly. Figure 29.

  • Page 55: Chapter 32: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 56: Chapter 33: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 57 Figure 30. Removing the system board cables 1. fan cable 2. latches (2) 3. tape (2) 4. display cable 5. touch-screen board cable 6. power-adapter port cable 7. system board 4. Disconnect the speaker cable from the system board. 5. Using the pull tab, disconnect the hard-drive cable from the system board. 6.
  • Page 58 Figure 31. Removing the system board cables 1. I/O-board cable 2. latches (2) 3. keyboard cable 4. speaker cable 5. system board 6. hard-drive cable 7. Remove the screws that secure the system board to the palm rest and keyboard assembly. 8.
  • Page 59 b. system board c. palm rest and keyboard assembly Removing the system board...

  • Page 60: Chapter 34: Replacing The System Board

    Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 61: Chapter 35: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 62 Figure 33. Removing the display assembly 1. display assembly 2. screws (2) 3. display hinges (2) 4. routing guide 5. antenna cables (2) 6. palm rest and keyboard assembly Removing the display assembly...

  • Page 63: Chapter 36: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 64: Chapter 37: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 65 Figure 34. Removing the palm rest and keyboard assembly 1. palm rest and keyboard assembly Removing the palm-rest and keyboard assembly...

  • Page 66: Chapter 38: Replacing The Palm-Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a clean and flat surface.

  • Page 67: Chapter 39: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 68 3. Remove the camera. 4. Remove the sensor board. 5. Remove the display cable. After performing the preceding steps, we are left with the display panel. Figure 36. Display panel a. display panel Removing the display panel...

  • Page 69: Chapter 40: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the display panel on a soft and clean surface to avoid scratching the display.

  • Page 70: Chapter 41: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 71 5. Note the display cable routing and remove the display cable from the routing guides on the display-panel assembly. 6. Peel off the tape that secures the display cable from the display-panel assembly. 7. Lift the display cable off the display-panel assembly. Figure 38.

  • Page 72: Chapter 42: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the tape that secures the display cable to the display-panel assembly.

  • Page 73: Chapter 43: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 74: Chapter 44: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface.

  • Page 75: Chapter 45: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 76 Figure 40. Removing the camera 1. camera module 2. plastic scribe 3. display cable 4. display-panel assembly Removing the camera...

  • Page 77: Chapter 46: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Connect the display cable to the camera module. 2. Using the alignment posts, place the camera module on the display panel and snap it into place.

  • Page 78: Chapter 47: Removing The Sensor Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 79 3. sensor-board cable 4. screw 5. sensor board 6. display-panel assembly Removing the sensor board...

  • Page 80: Chapter 48: Replacing The Sensor Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw hole on the sensor board with the screw hole on the display-panel assembly and snap the sensor board in place.

  • Page 81: Chapter 49: Downloading Drivers

    7. After the download is complete, navigate to the folder where you saved the graphics driver file. 8. Double-click or double-tap the graphics driver file icon and follow the instructions on the screen. Intel USB 3.0 xHCI Install the Intel USB 3.0 xHCI driver update from www.dell.com/support. Figure 42. USB controllers NOTE: USB 3.0 driver supports USB 3.1 Gen 1 features.

  • Page 82: Downloading The Media-Card Reader Driver

    2. Go to www.dell.com/support. 3. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 83: Chapter 50: System Setup

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 84: Entering Bios Setup Program

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 85 Table 3. System setup options—System information menu (continued) General-System Information Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Device Information SATA-0 Displays the SATA-0 device information of the computer.
  • Page 86 Table 4. System setup options—System Configuration menu (continued) System Configuration Keyboard Backlight with AC Enable or disable the keyboard backlight. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera. Enable Secure Digital (SD) Card Enable or disable the SD card.
  • Page 87 Table 8. System setup options—Intel Software Guard Extensions menu (continued) Intel Software Guard Extensions Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled.

  • Page 88: System And Setup Password

    SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 89: Deleting Or Changing An Existing System Setup Password

    4. Wait for one minute. 5. Connect the coin-cell battery. 6. Replace the battery. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. System setup...

  • Page 90: Chapter 51: Troubleshooting

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 91: Running The Epsa Diagnostics

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 92: Flea Power Release

    Table 15. Diagnostics (continued) Light pattern Problem description Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use.

  • Page 93: Chapter 52: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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