Dell Inspiron 15 5515 Service Manual
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Dell Inspiron 15 5515 Service Manual

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Inspiron 15 5515
Service Manual
Regulatory Model: P106F
Regulatory Type: P106F003
March 2021
Rev. A00

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Summary of Contents for Dell Inspiron 15 5515

  • Page 1 Inspiron 15 5515 Service Manual Regulatory Model: P106F Regulatory Type: P106F003 March 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Inspiron 15 5515..........................11 Base cover................................... 13 Removing the base cover............................13 Installing the base cover.............................15 Battery....................................16 Lithium-ion battery precautions..........................16 Removing the 3-cell battery............................
  • Page 4 Clearing BIOS (System Setup) and System passwords................... 71 Chapter 5: Troubleshooting......................72 SupportAssist diagnostics............................... 72 Locate the Service Tag or Express Service Code of your Dell computer ..........72 System diagnostic lights..............................72 Recovering the operating system..........................74 Flashing the BIOS................................74 Flashing BIOS (USB key)..............................74...
  • Page 5 WiFi power cycle................................75 Drain residual flea power (perform hard reset)......................75 Chapter 6: Getting help and contacting Dell................76 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Radiation Exposure Statement

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 11: Major Components Of Inspiron 15 5515

    Power button with fingerprint M2x3 reader I/O board M2x3 Touchpad M1.6x2 Touchpad M2x1.8 Power-adapter port M2.5x4 Display hinges M2.5x4 Major components of Inspiron 15 5515 The following image shows the major components of Inspiron 15 5515. Removing and installing components...
  • Page 12 1. Base cover 2. Heat sink 3. System board 4. Memory 5. Battery 6. Right speaker 7. Palm-rest and keyboard assembly 8. Touchpad 9. Display assembly 10. Coin-cell battery 11. I/O board 12. M.2 2280 solid-state drive, if installed 13. Wireless card 14.

  • Page 13: Base Cover

    17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 14 Steps 1. Loosen the two (M2x7.75) captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover.

  • Page 15: Installing The Base Cover

    6. Disconnect the battery cable from the system board. 7. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board. 2. Adhere the tape to secure the battery cable. 3. Place the base cover on top of the palm-rest and keyboard assembly. 4. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 17: Removing The 3-Cell Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 18: Installing The 3-Cell Battery

    Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3-cell (41 Wh) battery and provides a visual representation of the installation procedure.

  • Page 19: Installing The 4-Cell Battery

    Steps 1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3. Remove the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Battery Cable

    Steps 1. Using the alignment posts, place the 4-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 21: Installing The Battery Cable

    Steps 1. Flip the battery and remove the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable off the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 22: Memory Module

    Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. Install the 3-cell battery 4-cell battery, whichever applicable.

  • Page 23: Installing The Memory Module

    Steps 1. Lift the Mylar to access the memory module. 2. Use your fingertips to pull the securing clips from both sides of the memory module until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer.
  • Page 24 Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 25: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2.

  • Page 26: Removing The 2280 Solid-State Drive From M.2 Slot One

    About this task NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one. NOTE: This procedure applies only if you are installing a 2230 solid-state drive in M.2 slot one. NOTE: Before installing your 2230 or 2280 solid-state drive, ensure that the mounting bracket is in the correct location.

  • Page 27: Installing The 2280 Solid-State Drive In M.2 Slot One

    About this task NOTE: Depending on the configuration ordered, your computer may support a 2280 solid-state drive, or a 2230 solid-state drive in M.2 slot one. NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. The following image indicates the location of the 2280 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure.

  • Page 28: Installing The Solid-State Drive Mounting Bracket On M.2 Slot One

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2280 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4.

  • Page 29: Solid-State Drive-M.2 Slot Two

    Steps 1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly. 2. Rotate the solid-state drive mounting bracket to 180 degrees. 3. Slide the solid-state mounting bracket into the mounting slot on the palm-rest and keyboard assembly. 4.

  • Page 30: Installing The 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the M.2 slot two. Installing the 2230 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 31 About this task NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: M.2 slot two supports only 2230 solid-state drive. NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot two. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure.

  • Page 32: Wireless Card

    4. Align the screw hole on the solid-state drive thermal shield with the screw hole on the palm-rest and keyboard assembly. 5. Replace the screw (M2x3) that secures the solid-state drive thermal shield and solid-state drive to the palm-rest and keyboard assembly.

  • Page 33: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card and system board. 2. Remove the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 34 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 35: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 36: Coin-Cell Battery

    Steps 1. Using the alignment posts, place the fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1.

  • Page 37: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Peel the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 38: Heat Sink

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 39: Installing The Heatsink

    Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heatsink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 40: I/O Board

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.

  • Page 41: Installing The I/O Board

    Steps 1. Remove the three (M2.5x4) screws that secure the left hinge to the palm-rest and keyboard assembly. 2. Open the display hinge at an angle of 90 degrees. 3. Open the latch, and disconnect the power button with optional fingerprint reader cable from the I/O board. 4.

  • Page 42: Speakers

    Steps 1. Slide the I/O board into the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 43: Installing The Speakers

    About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the keyboard backlit cable, keyboard cable, and the touchpad cable from the system board. 2.
  • Page 44 About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2.

  • Page 45: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1.
  • Page 46 Steps 1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly. 3.

  • Page 47: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 48 Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the three (M2.5x4) screws that secure the left-display hinge to the system board. 4.

  • Page 49: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
  • Page 50 Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Using the alignment posts, close the display hinges. 3. Replace the three (M2.5x4) screws that secure the right-display hinge to the system board. 4.

  • Page 51: Power Button With Optional Fingerprint Reader

    Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the board. About this task The following images indicate the location of the power-button with optional fingerprint reader and provide a visual representation of the removal procedure.

  • Page 52: System Board

    Steps 1. Align and place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly. Next steps 1.
  • Page 53 4. Remove the memory module. 5. Remove the M.2 2280 solid-state drive M.2 2230 solid-state drive from M.2 slot one, whichever applicable. 6. Remove the M.2 2230 solid-state drive from M.2 slot two, if applicable. 7. Remove the wireless card. 8.
  • Page 54 Removing and installing components...

  • Page 55: Installing The System Board

    Steps 1. Remove the three (M2.5x4) screws that secure the right display hinge to the palm-rest and keyboard assembly. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display cable to the system board. 4.
  • Page 56 NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. The following image indicates the connectors on your system board. Figure 2.
  • Page 57 Removing and installing components...
  • Page 58 Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the three (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4.

  • Page 59: Power-Adapter Port

    13. Connect the I/O-board cable to the system board. 14. Adhere the tape that secures the I/O-board cable to the system board. 15. Close the right display hinge. 16. Replace the three (M2.5x4) screws that secure the right display-hinge to the palm-rest and keyboard assembly. Next steps 1.

  • Page 60: Installing The Power-Adapter Port

    2. Open the display hinge at an angle of 90 degrees. 3. Disconnect the power-adapter port cable from the system board. 4. Peel the tape that secures the power-adapter port cable to the system board. 5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly. 6.

  • Page 61: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 3-cell battery 4-cell battery, whichever applicable. 4. Remove the memory module. 5.

  • Page 62: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Removing and installing components...
  • Page 63 Next steps 1. Install the display assembly. 2. Install the touchpad. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the power-button with optional fingerprint reader. 6. Install the system board. NOTE: The system board can be installed along with the heat sink. 7.

  • Page 64: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 65: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...

  • Page 66: One Time Boot Menu

    ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 67 Table 4. System setup options—Main menu Main M.2 PCIe SSD Displays the PCIe SSD information connected to the M.2 slot. AC Adapter Type Displays whether an AC adapter is installed. System Memory Displays the total computer memory installed. Memory Speed Displays the memory speed.
  • Page 68 Table 5. System setup options—Advance menu (continued) Advance Options are: ● Enabled (Default) ● Disabled Microphone Allows to Switch-on/switch-off the microphone. Options are: ● Enabled (Default) ● Disabled Camera Allows to Switch-on/switch-off the Camera. Options are: ● Enabled (Default) ● Disabled Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth.
  • Page 69 Table 5. System setup options—Advance menu Advance Options are: ● Enabled (Default) ● Disabled Maintenance Maintenance information. Data Wipe on next boot Performs Data wipe on next boot. Options are: ● Disabled (Default) ● Enabled BIOS Recovery from Hard Drive Performs reset of firmware to the factory image saved on the secondary storage.
  • Page 70 Table 6. System setup options—Security menu Security TPM Security TPM 2.0 Security options. TPM On Turn On/Off TPM security option. The options are: ● On ● Off PPI Bypass for Enable Commands Controls the TPM Physical Presence Interface(PPI). When enabled, this setting allows the OS to skip BIOS PPI user prompts when issuing TPM PPI enable and activate commands.

  • Page 71: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 72: Chapter 5: Troubleshooting

    Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.
  • Page 73 Table 9. Diagnostic-light codes Blinking Pattern Problem description Run the Intel CPU diagnostics tools. If problem persists, replace the system board. Flash latest BIOS version. If problem persists, replace the system board. Confirm that the memory module is installed properly. If problem persists, replace the memory module.

  • Page 74: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 75 5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 www.dell.com/support. Troubleshooting...
  • Page 76 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 10. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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