Technical Assistance; Obtaining Service - Sonance SONAMP Sonamp 1230 User Manual

TECHNICAL ASSISTANCE

If you have any questions about the operation or installation of
your Sonance Sonamp 1230, please call our Technical
Assistance Department on any business day at:
• (800) 582-0772 or (949) 492-7777 from 9 a.m. to 5 p.m., PST

OBTAINING SERVICE

Should your product require repair or service, contact your
authorized Sonance retailer for help, or use the following
procedure:
1. Prior to calling, note the product model number, serial num-
ber, purchase date, and original retailer's name and address.
2. Contact our Technical Assistance Department at the
number(s) above and describe the problem. If required, a
Return Merchandise Authorization (RMA) number will be
issued. IMPORTANT: Do not return the unit to Sonance
without first obtaining an RMA number.
3. If you are directed to return the unit to Sonance for repair,
pack the unit in its original shipping cartons(inner & outer).
Replacement packaging can be obtained from Sonance for a
small charge.
4. Contact United Parcel Service, Federal Express, or RPS to
arrange prepaid (not collect) shipping. Do not use the United
States Postal Service. IMPORTANT: Freight collect shipments
will be refused.
5. Write the Return Merchandise Authorization number on the
outside of the shipping carton.
6. For warranty work, please include a copy of the original bill
of sale inside the package.
Ship the packaged unit to:
Technical Assistance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531
WARRANTY COVERAGE (USA ONLY)
If, within one (1) year from the date shown on the bill of sale,
the unit fails due to a defect in workmanship or materials,
Sonance will,at its option and at no charge to purchaser,repair or
replace the components of such unit which proves to be defective.
For this warranty to be effective, the bill of sale must show that
the unit was purchased from an authorized Sonance retailer.
This warranty shall apply exclusively to the original purchaser
and shall not apply to units purchased for industrial or
commercial use.
Furthermore, this warranty shall not apply if:
1. Damage to the unit was caused by accident, abuse, or misuse;
2. The unit was opened, modified, or repaired by unauthorized
personnel; or
3.The unit was not used as outlined in the operating instructions.
Exclusions and Limitations
The warranty set forth above is in lieu of all other warranties,
express or implied, of merchantability, fitness for a particular
purpose, or otherwise. The warranty is limited to Sonance
products registered herein and specifically excludes any
damage to any associated equipment, which may result for any
reason from use with this product.
Sonance shall, in no event, be liable for incidental or consequential
damages arising from any breach of this warranty or otherwise.
This warranty gives you specific legal rights, and you may have
other rights, which vary from state to state.
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