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Troubleshooting
Problem
The oven does not
•
If the door is often
cook properly.
opened during cooking
I can hear water
•
This is because water
boiling during steam
is heated using the
cooking.
steam heater
Steam cooking does
•
If there is no water in
not work.
the water supply tank
The set is warm
•
This is because pyro
during pyro cleaning
cleaning uses high
temperatures
There is a burning
•
Pyro cleaning uses
smell during pyro
high temperatures, so
cleaning.
you may smell food
residue burning.
Steam cleaning does
•
This is because the
not work.
temperature is too
high
The door cannot
•
If the auto door motor
closed.
is not initialized.
64 English
FULL_NV7B7970CAA_U4_DG68-01472D-00_EN.indd 64
FULL_NV7B7970CAA_U4_DG68-01472D-00_EN.indd 64
Cause
Action
•
Do not frequently
open the door unless
you are cooking things
that need to be turned.
If you frequently open
the door, the interior
temperature will be
lower and this may
affect the results of
your cooking.
•
This is not a product
malfunction, so there
is no need to worry.
•
Add water to the tank
and try again.
•
This is not a product
malfunction, so there
is no need to worry.
•
This is not a product
malfunction, so there
is no need to worry.
•
Let the oven cool and
then use.
•
Push the door with
your hand to keep the
door closed, and touch
the door auto open
button to initialize.
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code
Meaning
C-d1
Door lock malfunctions
C-d4
Auto door open malfunctions
C-20
C-21
Sensor malfunctions
C-22
C-23
Only occurs during EEPROM Read/
C-F1
Write
C-70
Steam-related problems
C-72
If there is no communication
C-F0
between the main PCB and sub PCB
Occurs when a communication
C-F2
problem is maintained between the
Touch IC <-> Main or Sub micom
Button problem
Occurs when a button is pressed and
C-d0
held for a period of time.
Action
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not fixed,
please contact a service centre.
Clean the buttons and make sure
there is no water on/around
them. Turn off the oven and try
again. If the problem continues,
contact a local Samsung service
centre.
2022-09-08 오후 6:03:16
2022-09-08 오후 6:03:16
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