Canon imageCLASS LBP6780dn Service Manual page 216

5
Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x)
Error Code Detail Code Main Cause/Detection Content
E602 0001 Insufficient HDD capacity
0002 Bootable load failure
A Bootable CD was not contained.
A Bootable CD was damaged.
0006 Bootable load failure
A Bootable CD was not contained.
A Bootable CD was damaged.
0007 The contents cannot be detected. Create Bootable again.
0008 There is not enough free space
in the alternative block of NAND
Flash
0009 The power supply was interrupted
due to power failure or
disconnection of the power plug.
The MEAP area in the Flash ROM
(NAND ROM) became read-only
and cannot be written. MEAP
cannot be started.
1102 /APL_MEAP error (The file
systemcannot be initialized
properly.)
1112 /APL_MEAP error (device access
error EROFS)
1113 /APL_MEAP error (device access
error EIO)
1302 /APL_KEEP error (The file
systemcannot be initialized
properly.)
1312 /APL_KEEP error (device access
error EROFS)
1313 /APL_KEEP error (device access
error EIO)
5 Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x)
Condition/Countermeasure
Replace the HDD.
Burn the Bootable CD again.
Burn the Bootable CD again.
1) Start service mode.
2) Clear the error from the service
mode menu.
3) Reboot the machine to stop the
error code.
4) Export the user information from
the old NAND Flash.
5) Replace the Controller Board.
(Change the NAND Flash.)
6) Import the user information to the
new NAND Flash.
Initialize the MEAP area in Flash
ROM (NAND ROM) by enabling
the MEAP recovery menu
from service mode or special
management mode and rebooting
the machine.
Since the installed MEAP
applications and their
management information are
all cleared, MEAP needs to be
reinstalled.
Error Code Detail Code Main Cause/Detection Content
E602 1602 /APL_CDS error (The file
systemcannot be initialized
properly.)
1612 /APL_CDS error (device access
error EROFS)
1613 /APL_CDS error (device access
error EIO)
E604 0000 Memory capacity error
（Lack of memory capacity）
E616 0001 Installed MEAP applications have
been deleted.
E721 0001 Printer engine which is not
supported by the controller is
connected.Printer engine of a
different model is connected.
E730 C000 The memory cannot be obtained
at initialization.
C001 An error occurred when accessing
the HDD.
D000 The memory cannot be obtained
at initialization.
D001 An error occurred when accessing
the HDD.
E733 0001 Error in printer communication
(illegal communication after
establishing communication,
parity error)
0003 Error in printer communication
(mismatch of country setting)
0004 Error in printer communication
(undefined command error)
0006 Error in printer communication
(unknown communication error)
E740 0002 An invalid MAC address has been
detected.
0004 LAN Controller Chip access error 1) Check around the LAN Chip.
E744 0900 Model code mismatch
1000 Mismatch of the series or model
of the firmware sent at the time of
downloading
1100 Falsification of the Main Controller
Board has been detected.
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Condition/Countermeasure
Check the memory capacity inserted
to each slot.
Connect with the printer engine
appropriate to the model.
Turn OFF and then ON the power.
Turn OFF and then ON the power.
Turn OFF and then ON the power.
Turn OFF and then ON the power.
1) Turn OFF and then ON the power.
2) Replace the Engine Controller
PCB.
1) Check the Mac address.
2) Write the address to the Mac
address.
3) Replace the board.
2) Replace the board.
Change to proper bootable.
Check the supported series or model
of the firmware, and burn the correct
series or model of firmware.
Replace the Main Controller Board.
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