NOTE:
Make sure your devices are powered on.
・
Keep your mobile phone close enough to your device when you are connecting
・
network to your device.
Connect your mobile phone to the wireless network at home, and make sure you
・
know the password of the wireless network.
Check if your router supports 2.4 GHz wireless network band and turn it on. If
・
you are not sure whether the router supports 2.4 GHz band, please contact the
router manufacturer.
The device cannot connect to the wireless network that requires authentication,
・
and it usually appears in public area such as hotels, restaurants, etc. Please
connect to a wireless network that does not require authentication.
It is recommended to use a wireless network name that only contains letters
・
and numbers. If your wireless network name contains special characters, please
modify it in the router.
Turn off the WLAN+ (Android) or WLAN Assistant (iOS) function of your mobile
・
phone when connecting network to your devices.
In the case that your device connected to wireless network before but it needs
・
to reconnect, please click "+" on app Home page, and add your device again
by the device category and model according to the instructions on app.
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