Polycom VVX 500 Quick Start Manual

CALL PARK
You can place a call on hold at one extension and have
it picked up at a different extension. Note: Calls will
return to your extension if not picked up within 3 minutes.
To park a call:
1. Dial #2 to park the call.
2. Listen for the system to announce the position
of the call in the parking lot. You will need the
position number if there are multiple calls set to
park.
To pick up a parked call:
• Dial *221 to un-park the first parked call.
• Dial *225 to hear a list of parked calls and position
numbers.
• Dial *229 to un-park the last parked call.
• Dial *225 plus the position # to un-park a specific
parked call.
Example: Dial *2253 to un-park the call parked in
position #3.
INITIATE A CONFERENCE CALL
To initiate a conference call:
1. Call the first caller.
2. Tap Conference and call your next contact.
3. When your contact answers, tap Conference
again.
To join two active calls into a conference call:
» On the Calls screen, tap Join.
ANSWER A RINGING EXTENSION
When only one phone is ringing:
Dial *21 to answer a call ringing on someone else's
extension.
When more than one phone is ringing:
Dial *21 plus the extension to answer a call ringing on
a specific extension.
Example: To answer a call ringing on extension 2208,
dial *212208.
STAR CODES
*22 – to access the Company Directory
*66 – to dial back the last missed call
*21 – to answer a call ringing on another
extension
*21 +ext. – to answer a call ringing on a specific
extension
*29 –
to answer last call ringing
*95 – to access voicemail
*95 +ext. –
to make a direct call to an extension's
voicemail
#3 +ext. – to transfer an active call to another
extension's voicemail
#1 +ext. – to perform a Blind transfer
(unannounced transfer)
*2 +ext. – to perform a Consultative transfer
(announced transfer)
*85 – turn off CallerID
*65 – turn on CallerID
*71 – activate call waiting
*70 – deactivate call waiting
#2 – park an active call
*221 – un-park the first parked call
*229 – un-park the last parked call
*225 +pos. – un-park a specific parked call
LEARN MORE
Additional user information, including self-help videos,
can be found on our website at https://atlanticbb.com/
business/support/hosted-voice.
Hosted Voice Support: 1-844-579-0695
© Atlantic Broadband 2019. All Rights Reserved.
QUICK START
GUIDE FOR
POLYCOM ® VVX 500 & VVX 600
POLYCOM VVX 500
Message Waiting
Touchscreen Display
Volume Keys
Indicator
Home
Button
Headset
Speaker
Phone
Mute