Customer Service - Bosch PLM-8CS User Manual

PLENA matrix
Problem
The call station is activated
but, announcement did not
come through the system.
Rack units are not found in
target search.
9.1

Customer service

If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to your Bosch representative.
Bosch Security Systems B.V.
Possible cause
– Unit has just been turned
on.
– A chime has been
programmed to play
before any
announcement.
– The announcement level
is not at a sufficient level
for the selected zone.
– The user is not speaking
loudly enough towards
the microphone.
– Ethernet cables have
been disconnected.
– Unit(s) and/or router are
not on.
– PC is not connected to
network.
User manual
Troubleshooting | en
Possible solution
– Check if a cable has
been damaged in the
daisy‑chain.
– Wait 15 seconds, until
unit has been identified
by the DSP matrix mixer
before attempting to use
it.
– Wait for LEDs to turn
green on the call station
before talking or
deactivate the chime via
the GUI.
– Within the GUI check
that all call station levels
are set to appropriately
and the mute is not
activated.
– Speak slowly and clearly
towards the microphone.
– Check all unit are
connected to power,
check cabling is correctly
connected, check that
the PC is connected to
the network.
2020-12 | V1.1 |
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