Introduction To The Vps - Panasonic KX-TVM50 Manual

1 Introduction to the
VPS
1.1 Introduction to the
VPS
The Panasonic Voice Processing System
(VPS) is a powerful tool that will help you
manage your voice communications and
thereby increase your productivity. As a
subscriber (the owner of a VPS mailbox),
you can:
• Send a message to one or more people
inside or outside your office.
• Transfer messages to other subscribers
and add your own comments.
• Access your mailbox and listen to your
messages, even when out of the office.
• Have the VPS call, beep, or e-mail you
when someone leaves you a message.
• Be notified by the message waiting lamp
on your extension when new messages
have been recorded in your mailbox.
• Screen your calls.
• Create a set of options and functions
exclusive to your mailbox (Personal
Custom Service) that can be selected by
your callers.
• And more...
Before You Begin
In order to use the VPS as a subscriber, you
need to know the following information. The
VPS System Manager can help you if you
do not know this information.
• The extension number of the VPS that
you should dial in order to access the
VPS.
• Your mailbox number and extension
number (In many cases these are the
same number, but it is possible they are
not).
• Your mailbox password (if set).
Document Version 3.0 2010/07

1.1 Introduction to the VPS

• The System Manager's telephone
number. The System Manager is the
person you should refer to when you
have any problems with the VPS.
Once you know this information, you are
ready to use the VPS.
Using the VPS
There are two ways to use the VPS; you can
be either a subscriber, or a caller.
A subscriber is a VPS user who has his or
her own mailbox. Subscribers can play back
their own messages, leave messages for
other subscribers, record a message that is
then sent to multiple parties (including
outside parties), record greeting messages,
etc. In order to use the VPS as a subscriber,
you must first "log in" to your mailbox. This
usually involves dialling your mailbox
number and entering your password. Once
you have logged in, you can use
"Subscriber Services"; Subscriber Services
are all the features and functions you can
access or perform as a subscriber.
A caller can generally be thought of as an
outside party. Callers can leave messages
for VPS subscribers or use the VPS to be
connected to specific extensions, but they
do not log in to the VPS before using these
features, and the number of features they
can use is limited.
Prompts
One essential characteristic of the VPS is its
use of "prompts". Prompts are recorded
voice guidance messages that help you set
and use VPS features. Prompts also help
callers when the VPS is handing their calls.
Depending on how your VPS is
programmed, subscribers and callers can
select the language they prefer for VPS
prompts.
Prompt example:
Main Menu of Subscriber Services
"To receive the message, press [1]."
"To deliver a message, press [2]."
Subscriber's Manual 5