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Axis Q3628-VE User Manual

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AXIS Q36 Dome Camera Series
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  • Page 1 AXIS Q36 Dome Camera Series AXIS Q3626-VE Dome Camera AXIS Q3628-VE Dome Camera User manual...

  • Page 2: Table Of Contents

    AXIS Q36 Dome Camera Series Table of Contents Get started ..........

  • Page 3: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 4: Verify That No One Has Tampered With The Firmware

    Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware, or to take full control of the device after a security attack: 1. Reset to factory default settings. See Reset to factory default settings on page 64.

  • Page 5: Installation

    AXIS Q36 Dome Camera Series Installation Installation To watch this video, go to the web version of this document. help.axis.com/?&piaId=77836&section=get-started Installation video Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode.

  • Page 6: Configure Your Device

    AXIS Q36 Dome Camera Series Configure your device Configure your device Basic settings Set the capture mode 1. Go to Video > Installation > Capture mode. 2. Click Change. 3. Select a capture mode and click Save and restart. See also Capture modes on page 53.

  • Page 7: Adjust The Image

    AXIS Q36 Dome Camera Series Configure your device 2. Optionally, click and turn off Adaptive stream. 3. Click Scan to generate overview image. 4. Click in the circular overview image to pan and tilt the camera. 5. Click in the live view to fine-tune the camera’s view.
  • Page 8 AXIS Q36 Dome Camera Series Configure your device Note A high max shutter value can result in motion blur. • To slow down the shutter speed, set max shutter to the highest possible value. Note When you reduce the max gain, the image can become darker.
  • Page 9 Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel. 1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°.
  • Page 10 AXIS Q36 Dome Camera Series Configure your device ABC 123 1. Go to Video > Image. 2. Click 3. Click for Pixel counter. 4. In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect license plates to appear.

  • Page 11: View And Record Video

    AXIS Q36 Dome Camera Series Configure your device 2. Select Image and click 3. Click Images. 4. Drag and drop an image. 5. Click Upload. 6. Click Manage overlay. 7. Select the image and a position. You can also drag the overlay image in the live view to change the position.
  • Page 12 With signed video, you can make sure that no one has tampered with the video recorded by the camera. 1. Go to Video > Stream > General and turn on Signed video. 2. Use AXIS Camera Station (5.46 or later) or another compatible video management software to record video. For instructions, see the AXIS Camera Station user manual.

  • Page 13: Set Up Rules For Events

    Before you start: • Make sure you have an SD card installed. Make sure that AXIS Object Analytics is running: 1. Go to Apps > AXIS Object Analytics. 2. Start the application if it is not already running. 3. Make sure you have set up the application according to your needs.
  • Page 14 Provide visual indication of an ongoing event You have the option to connect the AXIS I/O Indication LED to your network camera. This LED can be configured to turn on whenever certain events occur in the camera. For example, to let people know that video recording is in progress.
  • Page 15 AXIS Q36 Dome Camera Series Configure your device 9. In the list of actions, select Toggle I/O while the rule is active, and then select the port the AXIS I/O Indication LED is connected to. Set the state to Active.
  • Page 16 AXIS Q36 Dome Camera Series Configure your device 5. In the list of conditions, under Device status, select Shock detected. 6. Click + to add a second condition. 7. In the list of conditions, under Scheduled and recurring, select Scheduled event.

  • Page 17: Audio

    Connect to a network speaker Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.
  • Page 18 AXIS Q36 Dome Camera Series Configure your device Pair camera with network speaker 1. Go to System > Accessories > Network speaker pairing. 2. Type the network speaker’s IP address, username and password. 3. Click Connect. A confirmation message appears.

  • Page 19: The Device Interface

    Shows what kinds of access to the device that are active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Click to go to AXIS OS Hardening guide where you can learn more about how to apply cybersecurity best practices.

  • Page 20: Video

    AXIS Q36 Dome Camera Series The device interface Shows device information, including firmware version and serial number. Upgrade firmware: Click to go to the Maintenance page where you can do a firmware upgrade. Connected clients View details: Click to show all clients that are connected to the device.
  • Page 21 AXIS Q36 Dome Camera Series The device interface Click to manually turn on the heater for a selected period of time. Click to start a continuous recording of the live video stream. Click again to stop the recording. If a recording is ongoing, it will resume automatically after a reboot.
  • Page 22 AXIS Q36 Dome Camera Series The device interface Zoom: Use the slider to adjust the zoom level. Autofocus after zooming: Toggle to turn on autofocus after zooming. Autofocus area: Click to show the autofocus area. This area should include the area of interest.
  • Page 23 AXIS Q36 Dome Camera Series The device interface The image before and after it has been straightened. Reset PTR: Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera.
  • Page 24 AXIS Q36 Dome Camera Series The device interface Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is applied after image capture, and doesn’t affect the information in the image. To get more details from a dark area, it’s usually better to increase gain or exposure time.
  • Page 25 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.
  • Page 26 AXIS Q36 Dome Camera Series The device interface Synchronize illumination: Turn on to automatically synchronize the illumination with the surrounding light. The synchronization between day and night only works if the IR-cut filter is set to Auto or Off. Automatic illumination angle : Turn on to use the automatic illumination angle.
  • Page 27 AXIS Q36 Dome Camera Series The device interface Note The exposure zones are related to the original image (unrotated), and the names of the zones apply to the original image. This means, for example, that if the video stream is rotated 90°, then the Upper zone becomes the Right zone in the stream, and Left becomes Lower.
  • Page 28 Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 29 AXIS Q36 Dome Camera Series The device interface Lower limit : Enter a value to adjust the frame rate between minimal fps and the stream default fps based on scene motion. We recommend you to use lower limit in scenes with very little motion, where the fps could drop to 1 or lower.
  • Page 30 AXIS Q36 Dome Camera Series The device interface Modifiers: Click to select any of the modifiers shown in the list to add them to the text box. For example, %a shows the day of the week. Size: Select the desired font size.

  • Page 31: Audio

    Locate device: Click to play a sound that helps you identify the speaker. For some products, a LED will flash on the device. Calibrate : Click to calibrate the speaker. Launch AXIS Audio Manager Edge: Click to launch the application. Device settings Input: Turn on or off audio input. Shows the type of input.

  • Page 32: Recordings

    AXIS Q36 Dome Camera Series The device interface Audio mixer Input Ten Band Graphic Audio Equalizer: Turn on to adjust the level of different frequency bands within an audio signal. This feature is for advanced users with audio configuration experience.

  • Page 33: Apps

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.
  • Page 34 AXIS Q36 Dome Camera Series The device interface • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server. Manual NTS KE servers: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
  • Page 35 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 36 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 37 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 38 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 39 AXIS Q36 Dome Camera Series The device interface A rule defines the conditions that must be met for the product to perform an action. The list shows all the currently configured rules in the product. Note You can create up to 256 action rules.
  • Page 40 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 41 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 42 AXIS Q36 Dome Camera Series The device interface ALPN is a TLS/SSL extension that allows for the selection of an application protocol during the handshake phase of the connection between the client and server. This is used to enable MQTT traffic over the same port that is used for other protocols, such as HTTP.
  • Page 43 AXIS Q36 Dome Camera Series The device interface The Last Will Testament (LWT) lets a client provide a testament along with its credentials when connecting to the broker. If the client disconnects ungracefully at some point later (maybe because his power source died), it can let the broker deliver a message to other clients.
  • Page 44 AXIS Q36 Dome Camera Series The device interface Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
  • Page 45 AXIS Q36 Dome Camera Series The device interface Audio and video • Audio codec priority: Select at least one audio codec with the desired audio quality for SIP calls. Drag-and-drop to change the priority. Note The selected codecs must match the call recipient codec, since the recipient codec is decisive when a call is made.
  • Page 46 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.
  • Page 47 AXIS Q36 Dome Camera Series The device interface Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed.
  • Page 48 When you create an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. Add user: Click to add a new ONVIF user.
  • Page 49 Network speaker pairing Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.
  • Page 50 AXIS Q36 Dome Camera Series The device interface Use digital input to connect external devices that can toggle between an open and closed circuit, for example PIR sensors, door or window contacts, and glass break detectors. Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX®...

  • Page 51: Maintenance

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. Maintenance Restart: Restart the device.
  • Page 52 AXIS Q36 Dome Camera Series The device interface Firmware upgrade: Upgrade to a new firmware version. New firmware releases can contain improved functionality, bug fixes, and completely new features. We recommend you to always use the latest release. To download the latest release, go to axis.com/support.

  • Page 53: Learn More

    AXIS Q36 Dome Camera Series Learn more Learn more Remote view setup (PTRZ) Remote view setup lets you complete the installation of your camera without physically accessing it. You adjust the live view through the web interface. The different movements are: The illustration shows how pan, tilt, and roll affect the live view.

  • Page 54: Remote Focus And Zoom

    The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com. Remote focus and zoom The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer.

  • Page 55: Overlays

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 56 AXIS Q36 Dome Camera Series Learn more The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

  • Page 57: Applications

    Applications With applications you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.

  • Page 58: Security

    Axis device ID Axis device ID works like a digital passport, unique for each device unit. It is securely and permanently stored in Edge Vault as a certificate signed by Axis root certificate. Axis device ID is designed to prove the origin of the device, enabling a new level of device trust through the life cycle of the product.

  • Page 59: Specifications

    AXIS Q36 Dome Camera Series Specifications Specifications Product overview Network connector (PoE) Status LED indicator I/O connector Audio IN connector Power connector Control button SD card slot Bracket Spring 10 Mounting bracket 11 Side lid 12 Conduit adapter 13 Locking clip...

  • Page 60: Led Indicators

    Don’t remove the SD card while the product is running. This device supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
  • Page 61 AXIS Q36 Dome Camera Series Specifications Audio connector • Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal (left channel is used from a stereo signal). Audio input 1 Tip...
  • Page 62 AXIS Q36 Dome Camera Series Specifications DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either...

  • Page 63: Cleaning Recommendations

    AXIS Q36 Dome Camera Series Cleaning recommendations Cleaning recommendations If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent. NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone.

  • Page 64: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 65: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
  • Page 66 IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 67: Performance Considerations

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.
  • Page 68 User manual Ver. M1.18 AXIS Q36 Dome Camera Series Date: April 2023 © Axis Communications AB, 2023 Part no. T10191329...

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