Axis Q35 Series User Manual
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Axis Q35 Series User Manual

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  • Page 1 AXIS Q35 Series Dome Camera AXIS Q3536-LVE Dome Camera AXIS Q3538-LVE Dome Camera User Manual...

  • Page 2: Table Of Contents

    AXIS Q35 Series Dome Camera Table of Contents Get started ..........

  • Page 3: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
  • Page 4 AXIS Q35 Series Dome Camera Get started The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations. To protect your data we strongly recommend that you: •...

  • Page 5: Installation

    AXIS Q35 Series Dome Camera Installation Installation To watch this video, go to the web version of this document. www.axis.com/products/online-manual/72964#t10172501 Installation tutorial AXIS Q3536-LVE and AXIS Q3538-LVE...

  • Page 6: Configure Your Device

    AXIS Q35 Series Dome Camera Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 44.
  • Page 7 3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Stabilize a shaky image with electronic image stabilization (EIS) Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind or passing traffic.

  • Page 8: View And Record Video

    AXIS Q35 Series Dome Camera Configure your device 2. Click +. 3. Click the new mask and enter a Name. 4. Adjust the size and placement of the privacy mask according to your needs. To change the color for all privacy masks: expand Privacy masks and select a color.
  • Page 9 AXIS Q35 Series Dome Camera Configure your device 5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following: Select the Zipstream level that you want to use. Note The Zipstream settings are used for both H.264 and H.265.

  • Page 10: Set Up Rules For Events

    Record video when the camera detects an object This example explains how to set up the camera to start recording to the SD card five seconds before it detects an object and to stop one minute after. Make sure that AXIS Object Analytics is running:...
  • Page 11 AXIS Q35 Series Dome Camera Configure your device 1. Go to Apps > AXIS Object Analytics. 2. Start the application if it is not already running. 3. Make sure you have set up the application according to your needs. Create a rule: 1.
  • Page 12 AXIS Q35 Series Dome Camera Configure your device 7. Set the duration. 8. Click Save. Note If you update the overlay text it will be automatically updated on all video streams dynamically. Record video when the camera detects impact Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100.

  • Page 13: Audio

    AXIS Q35 Series Dome Camera Configure your device To copy an existing recipient, go to Recipients, hover an existing recipient, open the context menu and click Copy recipient. 6. Enter a subject and a message for the email. 7. Click Save.

  • Page 14: The Device Interface

    AXIS Q35 Series Dome Camera The device interface The device interface Note Support for the features and settings described in this section varies between devices. Show or hide the main menu. Access the product help. Change the language. Set light theme or dark theme.
  • Page 15 AXIS Q35 Series Dome Camera The device interface Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example to test external devices. Click to manually turn on or turn off the IR illumination.
  • Page 16 AXIS Q35 Series Dome Camera The device interface Rotate: Select the preferred image orientation. Zoom: Use the slider to adjust the zoom level. Autofocus area: Click to show the autofocus area. This area should include the area of interest. Autofocus: Click to make the camera focus on the selected area. If you don’t select an autofocus area, the camera focuses on the entire scene.
  • Page 17 AXIS Q35 Series Dome Camera The device interface Wide dynamic range WDR: Turn on to make both bright and dark areas of the image visible. Local contrast: Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 18 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.
  • Page 19 AXIS Q35 Series Dome Camera The device interface • Flicker-free 60 Hz : The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s. • Flicker-reduced : This is the same as flicker-free, but the camera might use shutter speeds faster than 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.
  • Page 20 AXIS Q35 Series Dome Camera The device interface Lock aperture: Turn on to keep the aperture size set by the Aperture slider. Turn off to allow the camera to automatically adjust the aperture size. You can, for example, lock the aperture for scenes with permanent light conditions.
  • Page 21 Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 22 AXIS Q35 Series Dome Camera The device interface Upper limit: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames. P-frames: Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if there are network congestion, there could be a noticeable deterioration in the video quality.

  • Page 23: Audio

    AXIS Q35 Series Dome Camera The device interface Size: Select the desired font size. Appearance: Select the text color and background color, for example, white text on a black background (default). : Select the position of the overlay in the image.
  • Page 24 AXIS Q35 Series Dome Camera The device interface Allow stream extraction: Turn on to allow stream extraction. Input type: Select the type of input, for instance if it’s a microphone or line-in. Power type: Select power type for your input.

  • Page 25: Recordings

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/applications. You need a license code and the Axis product serial number to generate a license key.

  • Page 26: System

    AXIS Q35 Series Dome Camera The device interface Start: Start or stop the app. Open: Click to access the app’s settings. The available settings depend on the application. Some applications don’t have any settings. System Date and time The time format depends on the web browser’s language settings.
  • Page 27 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 28 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 29 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 30 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 31 AXIS Q35 Series Dome Camera The device interface Events Rules A rule defines the conditions that must be met for the product to perform an action. The list shows all the currently configured rules in the product. Note You can create up to 256 action rules.
  • Page 32 AXIS Q35 Series Dome Camera The device interface Use temporary file name: Select to upload files with temporary, automatically generated filenames. The files get renamed to the desired names when the upload completes. If the upload is aborted/interrupted, you don’t get any corrupt files. However, you probably still get the temporary files. This way you know that all files that have the desired name, are correct.
  • Page 33 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 34 AXIS Q35 Series Dome Camera The device interface Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use.
  • Page 35 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.
  • Page 36 AXIS Q35 Series Dome Camera The device interface Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed.
  • Page 37 AXIS Q35 Series Dome Camera The device interface Session Initiation Protocol (SIP) is used for interactive communication sessions between users. The sessions can include audio and video. Enable SIP: Check this option to make it possible to initiate and receive SIP calls.
  • Page 38 AXIS Q35 Series Dome Camera The device interface UDP-to-TCP switching: Select to allow calls to switch transport protocols from UDP (User Datagram Protocol) to TCP (Transmission Control Protocol) temporarily. The reason for switching is to avoid fragmentation, and the switch can take place if a request is within 200 bytes of the maximum transmission unit (MTU) or larger than 1300 bytes.
  • Page 39 AXIS Q35 Series Dome Camera The device interface SIP secure: Select to use Secure Session Initiation Protocol (SIPS). SIPS uses the TLS transport mode to encrypt traffic. Proxies Proxy: Click to add a proxy. Prioritize: If you have added two or more proxies, click to prioritize them.
  • Page 40 Delete user: Delete the user. You can’t delete the root user. By creating an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. ONVIF media profiles An ONVIF media profile consists of a set of configurations that you can use to change media stream settings.
  • Page 41 AXIS Q35 Series Dome Camera The device interface Audio detection These settings are available for each audio input. Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive. Use the activity indicator as a guide when you set the sound level.
  • Page 42 Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. SSH server...

  • Page 43: Maintenance

    Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.

  • Page 44: Learn More

    The image shows how the field of view and aspect ratio can change between two different capture modes. The capture mode to choose depends on the requirements for the frame rate and resolution for the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.

  • Page 45: Remote Focus And Zoom

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 46 AXIS Q35 Series Dome Camera Learn more How do Image, Stream, and Stream profile settings relate to each other? The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

  • Page 47: Applications

    Actual average bitrate Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. To find out more about available applications, downloads, trials and licenses, go to axis.com/applications.

  • Page 48: Security

    AXIS Object Analytics AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see the user manual.

  • Page 49: Specifications

    AXIS Q35 Series Dome Camera Specifications Specifications Product overview Dome cover Camera Housing Mounting bracket Network connector I/O connector Audio in/out connectors Power connector IR LED 10 Light sensor 11 SD card slot 12 Leveling assistant LED indicators Status LED...

  • Page 50: Sd Card Slot

    AXIS Q35 Series Dome Camera Specifications Color Buzzer Camera position Flashing orange Medium beeps Not level Flashing red Slow beeps Far from level SD card slot NOTICE TICE TICE • Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the SD card.
  • Page 51 AXIS Q35 Series Dome Camera Specifications 1 Tip 2 Ring 3 Sleeve Electret power if selected Ground Unbalanced microphone (with or without electret power) or line Audio output 1 Tip 2 Ring 3 Sleeve Channel 1, unbalanced line, mono Channel 1, unbalanced line, mono Ground The external microphone is used when connected.
  • Page 52 AXIS Q35 Series Dome Camera Specifications DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either...

  • Page 53: Cleaning Recommendations

    AXIS Q35 Series Dome Camera Cleaning recommendations Cleaning recommendations NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone. 1. Use a can of compressed air to remove any dust or loose dirt from the device. 2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

  • Page 54: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 55: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 56: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 57: Contact Support

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.
  • Page 58 User Manual Ver. M1.15 AXIS Q35 Series Dome Camera Date: February 2022 © Axis Communications AB, 2022 Part No. T10172491...

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