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Axis Q36 Series User Manual

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Summary of Contents for Axis Q36 Series

  • Page 1 AXISQ36DomeCamera Series AXIS Q36 Dome Camera Series AXIS Q3626-VE Dome Camera AXIS Q3628-VE Dome Camera User manual...

  • Page 2: Table Of Contents

    AXIS Q36 Dome Camera Series Table of Contents Installation ..............................5 Preview mode ............................5 Get started..............................6 Find the device on the network.........................6 Browser support ..........................6 Open the device's web interface........................6 Create an administrator account.......................6 Secure passwords ............................6 Make sure that no one has tampered with the device software ..............7 Web interface overview ...........................7...
  • Page 3 AXIS Q36 Dome Camera Series Metadata visualization........................37 Metadata configuration ........................37 Audio..............................37 Overview ............................37 Device settings ..........................37 Stream ............................38 Audio clips.............................38 Audio enhancement........................38 Recordings ............................39 Apps ..............................40 System..............................40 Time and location ...........................40 Network ............................41 Security............................45 Accounts ............................49 Events ............................51 MQTT ............................55 SIP ..............................59...
  • Page 4 I/O connector ..........................82 Power connector ..........................83 Clean your device............................85 Troubleshooting............................86 Reset to factory default settings ......................86 AXIS OS options ............................86 Check the current AXIS OS version ......................86 Upgrade AXIS OS...........................86 Technical issues, clues, and solutions.......................87 Performance considerations ........................89 Contact support ............................89...

  • Page 5: Installation

    AXIS Q36 Dome Camera Series Installation To watch this video, go to the web version of this document. Installation video Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode.

  • Page 6: Get Started

    Open the device's web interface Open a browser and type the IP address or host name of the Axis device. If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

  • Page 7: Make Sure That No One Has Tampered With The Device Software

    Make sure that no one has tampered with the device software To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack: Reset to factory default settings. See .

  • Page 8: Configure Your Device

    AXIS Q36 Dome Camera Series Configure your device Basic settings Set the capture mode Go to Video > Installation > Capture mode. Click Change. Select a capture mode and click Save and restart. See also . Set the power line frequency Go to Video >...

  • Page 9: Adjust The Image

    AXIS Q36 Dome Camera Series Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to . Select exposure mode To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain.

  • Page 10: Handle Scenes With Strong Backlight

    Use the Tone mapping slider to adjust the amount of WDR. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Monitor long and narrow areas Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel.

  • Page 11: Verify The Pixel Resolution

    AXIS Q36 Dome Camera Series Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. If the device doesn’t have automatic rotation of the view, go to Video > Installation. Rotate the view 90° or 270°.

  • Page 12: Show An Image Overlay

    AXIS Q36 Dome Camera Series Click Click the new mask and type a name. Adjust the size and placement of the privacy mask according to your needs. To change the color for all privacy masks, click Privacy masks and select a color.

  • Page 13: Set Up Network Storage

    With signed video, you can make sure that no one has tampered with the video recorded by the camera. Go to Video > Stream > General and turn on Signed video. Use AXIS Camera Station (5.46 or later) or another compatible video management software to record video. For instructions, see the AXIS Camera Station user manual.

  • Page 14: Set Up Rules For Events

    Before you start: • Make sure you have an SD card installed. Make sure that AXIS Object Analytics is running: Go to Apps > AXIS Object Analytics. Start the application if it is not already running. Make sure you have set up the application according to your needs.

  • Page 15: Provide Visual Indication Of An Ongoing Event

    Create a second rule and select the same Condition as in the first rule. In the list of actions, select Toggle I/O while the rule is active, and then select the port the AXIS I/O Indication LED is connected to. Set the state to Active.

  • Page 16: Record Video When The Camera Detects Impact

    AXIS Q36 Dome Camera Series Turn on audio: Set up the stream profile to include audio, see . Turn on audio detection: Go to System > Detectors > Audio detection. Adjust the sound level according to your needs. Create a rule: Go to System >...

  • Page 17: Send An Email Automatically If Someone Spray Paints The Lens

    AXIS Q36 Dome Camera Series Type an email address to send the email to. The camera doesn’t have it’s own email server, so it will need to log into another email server to be able to send mails. Fill in the rest of the information according to your email provider.

  • Page 18: Add Audio Capability To Your Product Using Portcast

    Connect to a network speaker Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

  • Page 19: The Web Interface

    Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
  • Page 20 AXIS Q36 Dome Camera Series Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Connected clients Shows the number of connections and connected clients.

  • Page 21: Video

    AXIS Q36 Dome Camera Series Video Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer.

  • Page 22: Installation

    AXIS Q36 Dome Camera Series • Video format: Select the encoding format to use in the live view. • Autoplay: Turn on to autoplay a muted video stream whenever you open the device in a new session. • Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream.
  • Page 23 AXIS Q36 Dome Camera Series Zoom : Use the slider to adjust the zoom level. Autofocus after zooming : Turn on to enable autofocus after zooming. Focus: Use the slider to manually set the focus. Autofocus: Click to make the camera focus on the selected area. If you don’t select an autofocus area, the camera focuses on the entire scene.
  • Page 24 AXIS Q36 Dome Camera Series Important We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues. Barrel distortion correction (BDC) : Turn on to get a straighter image if it suffers from barrel distortion.

  • Page 25: Image

    AXIS Q36 Dome Camera Series Image Appearance Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.
  • Page 26 AXIS Q36 Dome Camera Series : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 27 AXIS Q36 Dome Camera Series Light environment: • Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations. • Automatic – outdoors : Automatic identification and compensation for the light source color.
  • Page 28 AXIS Q36 Dome Camera Series IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.
  • Page 29 AXIS Q36 Dome Camera Series Exposure mode: • Automatic: The camera adjusts the aperture, gain, and shutter automatically. • Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is fixed. • Automatic shutter : The camera adjusts the shutter and gain automatically. The aperture is fixed.
  • Page 30 AXIS Q36 Dome Camera Series • Right : Uses an area with a fixed size and position in the right part of the image to calculate the exposure. • Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.

  • Page 31: Stream

    Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
  • Page 32 AXIS Q36 Dome Camera Series Select the bitrate reduction Strength: • Off: No bitrate reduction. • Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types of scenes to reduce the bitrate.
  • Page 33 AXIS Q36 Dome Camera Series Include: Turn on to use audio in the video stream. Source : Select what audio source to use. Stereo : Turn on to include built-in audio as well as audio from an external microphone.

  • Page 34: Overlays

    AXIS Q36 Dome Camera Series Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
  • Page 35 Label: Enter the text label for the x axis. – Time window: Enter how long time the data is visualized. – Time unit: Enter a time unit for the x axis. – Y axis – Label: Enter the text label for the y axis.

  • Page 36: View Areas

    Start: Click to start AXIS Object Analytics. The application will run in the background, and you can create rules for events based on the application’s current settings. Open: Click to open AXIS Object Analytics. The application opens up in a new browser tab where you can configure its settings.

  • Page 37: Axis Image Health Analytics

    Start: Click to start AXIS Image Health Analytics. The application will run in the background, and you can create rules for events based on the application’s current settings. Open: Click to open AXIS Image Health Analytics. The application opens up in a new browser tab where you can configure its settings.

  • Page 38: Stream

    AXIS Q36 Dome Camera Series Allow stream extraction : Turn on to allow stream extraction. Input type: Select the type of input, for instance, if it’s a microphone or line. Power type: Select power type for your input. Apply changes: Apply your selection.

  • Page 39: Recordings

    AXIS Q36 Dome Camera Series Recordings Ongoing recordings: Show all ongoing recordings on the device. Start a recording on the device. Choose which storage device to save to. Stop a recording on the device. Triggered recordings will end when manually stopped or when the device is shut down.

  • Page 40: Apps

    AXIS Q36 Dome Camera Series Apps Add app: Install a new app. Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps. Allow unsigned apps : Turn on to allow installation of unsigned apps.

  • Page 41: Network

    AXIS Q36 Dome Camera Series Synchronization: Select an option for the device’s date and time synchronization. • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server. – Manual NTS KE servers: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
  • Page 42 AXIS Q36 Dome Camera Series Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 43 AXIS Q36 Dome Camera Series Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS protocols. Note If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you request a page for the first time.
  • Page 44 AXIS Q36 Dome Camera Series One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: This is the default setting. Press and hold the control button on the device to connect to an O3C service over the internet.

  • Page 45: Security

    – Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 46 AXIS Q36 Dome Camera Series Certificates are used to authenticate devices on a network. The device supports two types of certificates: • Client/server certificates A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
  • Page 47 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 48 AXIS Q36 Dome Camera Series Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.

  • Page 49: Accounts

    AXIS Q36 Dome Camera Series To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 50 AXIS Q36 Dome Camera Series Add SSH account: Click to add a new SSH account. • Enable SSH: Turn on to use SSH service. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.

  • Page 51: Events

    AXIS Q36 Dome Camera Series Client ID: Enter the OpenID username. Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server. Admin claim: Enter a value for the admin role. Provider URL: Enter the web link for the API endpoint authentication. Format should be https://[insert URL]/.
  • Page 52 AXIS Q36 Dome Camera Series Recipients You can set up your device to notify recipients about events or send files. Note If you set up your device to use FTP or SFTP, don’t change or remove the unique sequence number that’s added to the file names.
  • Page 53 AXIS Q36 Dome Camera Series Add a recipient: Click to add a recipient. Name: Enter a name for the recipient. Type: Select from the list: • – Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System >...
  • Page 54 ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.

  • Page 55: Mqtt

    (IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 56 AXIS Q36 Dome Camera Series MQTT client...
  • Page 57 AXIS Q36 Dome Camera Series Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use.
  • Page 58 AXIS Q36 Dome Camera Series can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics. Send message: Turn on to send messages.

  • Page 59: Sip

    AXIS Q36 Dome Camera Series Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
  • Page 60 AXIS Q36 Dome Camera Series SIP setup assistant: Click to set up and configure SIP step by step. Enable SIP: Check this option to make it possible to initiate and receive SIP calls. Allow incoming calls: Check this option to allow incoming calls from other SIP devices.
  • Page 61 AXIS Q36 Dome Camera Series • UDP-to-TCP switching: Select to allow calls to switch transport protocols from UDP (User Datagram Protocol) to TCP (Transmission Control Protocol) temporarily. The reason for switching is to avoid fragmentation, and the switch can take place if a request is within 200 bytes of the maximum transmission unit (MTU) or larger than 1300 bytes.
  • Page 62 AXIS Q36 Dome Camera Series All current SIP accounts are listed under SIP accounts. For registered accounts, the colored circle lets you know the status. The account is successfully registered with the SIP server. There is a problem with the account. Possible reasons can be authorization failure, that the account credentials are wrong, or that the SIP server can’t find the account.
  • Page 63 AXIS Q36 Dome Camera Series – Server address: Enter the IP address of the SIP proxy server. – Username: If required, enter the username for the SIP proxy server. – Password: If required, enter the password for the SIP proxy server.

  • Page 64: Storage

    IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.

  • Page 65: Stream Profiles

    AXIS Q36 Dome Camera Series Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.

  • Page 66: Onvif

    ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 67 AXIS Q36 Dome Camera Series Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 68 AXIS Q36 Dome Camera Series Add media profile: Click to add a new ONVIF media profile. Profile name: Add a name for the media profile. Video source: Select the video source for your configuration. • Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.

  • Page 69: Detectors

    AXIS Q36 Dome Camera Series Detectors Camera tampering The camera tampering detector generates an alarm when the scene changes, for example, when the lens is covered, sprayed or severely put out of focus, and the time in Trigger delay has passed. The tampering detector only activates when the camera has not moved for at least 10 seconds.

  • Page 70: Accessories

    (that is, cut or shorted). To supervise the connection requires additional hardware (end-of-line resistors) in the external I/O loop. Edge-to-edge Pairing Pairing allows you to use a compatible Axis device as if it were part of the main device.

  • Page 71: Logs

    AXIS Q36 Dome Camera Series Audio pairing allows you to pair with network speaker or microphone. Once paired, the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera. The network microphone will take up sounds from the surrounding area and make it available as an audio input device, usable in media streams and recordings.

  • Page 72: Plain Config

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 73: Maintenance

    Note All Axis device software is digitally signed to ensure that you only install verified software on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis Edge Vault” at axis.com.

  • Page 74: Troubleshoot

    AXIS Q36 Dome Camera Series Troubleshoot Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved by hand.

  • Page 75: Learn More

    AXIS Q36 Dome Camera Series Learn more Remote view setup (PTRZ) Remote view setup lets you complete the installation of your camera without physically accessing it. You adjust the live view through the web interface. The different movements are: The illustration shows how pan, tilt, and roll affect the live view.

  • Page 76: Remote Focus And Zoom

    The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com. Remote focus and zoom The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer.

  • Page 77: Streaming And Storage

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

  • Page 78: Bitrate Control

    AXIS Q36 Dome Camera Series Bitrate control Bitrate control helps you to manage the bandwidth consumption of your video stream. Variable bitrate (VBR) Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need.

  • Page 79: Applications

    You can set up the application to send alarms for different types of objects. To find out more about how the application works, see AXIS Object Analytics user manual.

  • Page 80: Metadata Visualization

    For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide. Signed OS Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the signature is attached to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.

  • Page 81: Specifications

    AXIS Q36 Dome Camera Series Specifications Product overview 1 Network connector (PoE) 2 Status LED indicator 3 I/O connector 4 Audio IN connector 5 Power connector 6 Control button 7 SD card slot 8 Bracket 9 Spring 10 Mounting bracket...

  • Page 82: Sd Card Slot

    Don’t remove the SD card while the product is running. This device supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

  • Page 83: Power Connector

    AXIS Q36 Dome Camera Series Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors. Supervised input - Enables possibility to detect tampering on a digital input.
  • Page 84 AXIS Q36 Dome Camera Series...

  • Page 85: Clean Your Device

    AXIS Q36 Dome Camera Series Clean your device You can clean your device with lukewarm water and mild, nonabrasive soap. NOTICE • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.

  • Page 86: Troubleshooting

    LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates. Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 87: Technical Issues, Clues, And Solutions

    AXIS Q36 Dome Camera Series Note When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/ support/device-software.
  • Page 88 AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs. • AXIS Camera Station 5: 30-day trial version free of charge, ideal for small to mid-size systems. • AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.

  • Page 89: Performance Considerations

    • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support If you need more help, go to axis.com/support.
  • Page 90 T10191329 2025-04 (M15.2) © 2023 – 2025 Axis Communications AB...

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