Brother DCP-J572DW Online User's Manual page 499

Difficulties
There is a paper jam.
The paper jams when you use 2-
sided copy or 2-sided print.
Printing Received Faxes (MFC models)
Difficulties
• Condensed print
• Horizontal streaks
• Top and bottom sentences are
cut off
• Missing lines
Black lines when receiving.
Left and right margins are cut off
or a single page is printed on two
pages.
Received colour fax prints only in
monocrome.
Related Information
• If You Are Having Difficulty with Your Machine
• Troubleshooting
• Error and Maintenance Messages
• Replace the Ink Cartridges
• Unprintable Area
• Check the Print Quality
• Change the Paper Size and Paper Type
• Acceptable Paper and Other Print Media
• Clean the Print Head from Your Brother Machine
• Clean the Print Head from Your Computer (Windows
• Clean the Print Head from Your Computer (Mac)
• Check the Print Alignment from Your Brother Machine
• Load Paper
Suggestions
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For copying
See Related Information: Change the Print Setting Options When Having Printing
Problems.
For printing
See Related Information: Prevent Smudged Printouts and Paper Jams
®
(Windows ) or Prevent Smudged Printouts and Paper Jams (Mac).
If paper jams occur frequently during 2-sided copying or 2-sided printing, the
paper feed rollers may be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
Suggestions
This is usually caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are
using.
See Related Information: Change the Paper Size and Paper Type.
Turn on Auto Reduction.
See Related Information: Shrink Page Size of an Oversized Incoming Fax.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
See Related Information: Replace the Ink Cartridges.
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