Troubleshooting - Braun Oral-B iO Manual

Trouble Shooting
Problem
APP
Handle does not
operate (properly)
with Oral-B App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not oper-
ating (during fi rst
use).
Short stuttering
sounds after 2 min-
utes or handle
does not operate
any timer.
30
Possible reason
1. Oral-B App is closed.
2. Bluetooth is not activated
on smartphone.
3. Bluetooth is disabled on
handle.
4. Bluetooth connection to
smartphone has been
lost.
5. Your smartphone does
not support Bluetooth
4.2 (or higher)/Bluetooth
Smart.
6. Outdated Oral-B App.
Original functionality
wanted.
1. Battery has a very low
charge level; handle does
not operate.
2. Operating outside stand-
ard temperature (mes-
sage on display and/
or alternating lights of
Smart Pressure Sensor)
Timer has been modifi ed/
deactivated via App.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on
smartphone (described
in its user manual).
3. Enable Bluetooth via
display Settings ->
Bluetooth enable.
4. Pair handle and
smartphone again via
App settings. Keep your
smartphone in close
proximity when using it
with handle.
5. Your smartphone must
support Bluetooth 4.2 (or
higher) /Bluetooth Smart
in order to pair handle.
Check app.oralb.com for
compatible smartphones
and country availability of
the Oral-B App.
6. Download latest Oral-B
App.
Enter via display Settings
-> Factory Reset (22). Press
on/off button to confi rm.
1. Charge at least for
30 min.
2. Always operate in
standard operating
temperatures
(> 0°C and < 40°C).
Use App to change timer
settings or perform factory
reset (see App Trouble
Shootings).