Troubleshooting - Braun Oral-B GENIUS X Manual

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service.
Trouble Shooting
Problem
APP
Handle does not
operate (properly)
with Oral-B
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating (during
first use).
Short stuttering
sounds/flashing
light after 2
minutes or handle
does not operate
any timer.
Handle does not
charge.
ACCESSORIES
Charging
performance of
USB-connected
devices via
charging travel
case are not as
expected.
11
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Possible reason
1. Oral-B ™
is closed.
™
App. 2. Bluetooth is
not activated
on smartphone.
3. Bluetooth is
deactivated
on handle;
Bluetooth
indicator (7)
is off.
4. Bluetooth
connection to
smartphone
has been lost.
5. Your
smartphone
does not
support
Bluetooth 4.0
(or higher)/
Bluetooth
Smart.
6. Handle on
plugged-in
charger.
7. Outdated
™
Oral-B
Original App
functionality
wanted.
Battery has a very
low charge level;
no lights
illuminate.
Timer has been
modified/
deactivated via
App.
1. Battery is at a
very low
charger level.
2. Ambient
temperature for
charging is out
of valid range
(≤ 32°F and ≥
140°F) / (≤ 0°C
and ≥ 60°C).
Your USB-
connected device
may require your
manufacturer's
power source to
fullfill its charging
performance.
Remedy
App 1. Launch Oral-B
2. Activate Bluetooth on
smartphone (described in
its user manual).
3. Activate Bluetooth by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until Bluetooth
indicator (7) turns on.
4. Pair handle and smartphone
again via App settings.
Keep your smartphone in
close proximity when using it
with handle.
5. Your smartphone must support
Bluetooth 4.0
(or higher)/Bluetooth Smart in
order to pair handle. Check
App Store
for compatible smartphones.
6. Bluetooth is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B
App.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink
simultaneously.
Charge at least for 30 min.
Use App to change timer settings
or perform factory reset (see App
Trouble Shootings).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient
temperature for charging is
41°F / 5°C to 95°F / 35 °C.
Use original manufacturer power
source of USB-connected device
to achieve desired charging
performance.
™ App.
SM ™
or Google Play
™ App.
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