Ingenico INGEMV3 Quick Reference Manual

CREDIT SALE
• Press 1
• Choose CREDIT
- Select the desired card type
• Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
• Swipe or insert customer card
- Select the desired language
- Have customer enter PIN on PIN pad and press ENTER , or
bypass PIN by pressing CANCEL or ENTER
• Terminal dials out, and receipt prints
- Remove the card
MAIL/PHONE SALE
• Press 1
•Choose CREDIT
- Select the desired card type
•Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
• Enter card number and press ENTER
• E nter expiration date (MMYY) and press ENTER
•Card present? Choose YES or NO
- Enter V-Code/CID Code and press ENTER, or press
ENTER to bypass
- If bypassed, Choose V-Code option: 1 (Unreadable), 2
(Not Present), 3 (Not Provided)
- Enter street address number and press ENTER, or press
ENTER to bypass
• Enter Zip Code and press ENTER, or press ENTER to
bypass
•Terminal dials out, and receipt prints
DEBIT SALE
• Press 1
• Choose DEBIT
- Select the desired EMV CREDIT or DEBIT option
• Enter sale amount and press ENTER
• Enter tip amount and press ENTER
• Swipe or insert customer card
- Select the desired language
- Enter cash back amount and press ENTER, or press
ENTER to bypass
• Press ENTER to accept total
•Have customer enter PIN on PIN pad and
press ENTER, or bypass PIN by pressing
CANCEL or ENTER
• Terminal dials out, and receipt prints
- Remove the card
CREDIT REFUND
• Press 2
• Choose CREDIT
• Enter refund amount and press ENTER
• Swipe customer card, insert customer card, or
enter card number and press ENTER
- Enter expiration date (MMYY) and press ENTER
- Select the desired language
• Terminal displays Captured, and receipt prints
- Remove the card
All manuals and user guides at all-guides.com
DEBIT REFUND
• Press 2
• Choose DEBIT
• Enter refund amount and press ENTER
• Enter original transaction date (MMDDYY) and press
ENTER
•Enter original transaction time (HHMMSS) and press
ENTER
•Swipe or insert customer card
- Select the desired language
• Have customer enter PIN on PIN pad and press ENTER
•Terminal dials out, and receipt prints
- Remove the card
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE: A partial authorization
has occurred. Ask customer for another form of
payment for the remaining balance of the sale. Press
ENTER to print the receipt. Pressing CANCEL will not
void the transaction.
AVS (ADDRESS VERIFICATION SERVICE): Checks if
the street address and ZIP code entered match the
customer's billing address.
CALL: Call Voice Authorization Center. If approved,
proceed with O ine Entry.
HOLD/CALL OR PICK UP CARD: Hold the card. Use
Code 10 procedure. Call the Voice Authorization
Center.
CARD SWIPE ERROR: Magnetic stripe did not read.
Swipe card again or manually keyin account number.
COMM ERROR: A communication error has occurred.
Check line connections, call Help Desk.
GB (NUMBER): Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED: Current transaction
will not allow manual entry. Debit cards may not be
manually keyedin.
QD (NUMBER) OR RB (NUMBER): Quit Duplicating or
Rejected Batch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not found in
terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call Help
Desk.
V-CODE: Veri cation Code. A 3-4 digit non-embossed
number found on card signature panel or near
embossed account number on front. V-code may be
prompted
AUTOMATIC DOWNLOADS
With this application, downloads are automatically
initiated by the terminal at a preset time and date.
Some automatic downloads will require the terminal to
be re-authenticated. Any manual con gurations
performed on theterminal will be reset after a
download.
EMV DEBIT
Visa, MasterCard, and Discover have agreed to share
their technology for EMV-chip based debit transactions.
This gives the option to process debit sale transactions
as either credit or debit.
Ingenico Quick
Reference Guide
iC T220, iC T250, iW L220, iW L250,
IN G EMV3/IN G EMV4
Customer Support
Voice Authorization
Bank ID #067000
1-877-995-9198
1-800-990-2265