Mitel Aastra 6730i User Manual
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Mitel Aastra 6730i User Manual

Mitel Aastra 6730i User Manual

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Aastra Model 6730i IP Phone
User Guide
Release 3.3.1 Service Pack 4
41-001376-05 REV03– 07.2014

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Summary of Contents for Mitel Aastra 6730i

  • Page 1 Aastra Model 6730i IP Phone User Guide Release 3.3.1 Service Pack 4 41-001376-05 REV03– 07.2014...

  • Page 2: Software License Agreement

    Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.

  • Page 3: Table Of Contents

    Contents Software License Agreement ................ii Welcome .
  • Page 4 Contents Phone Lock....................38 Defining an Emergency Dial Plan .
  • Page 5 Contents Mute ..................... . .95 Receiving Calls .
  • Page 6 Contents Other Features ................... 169 Troubleshooting Solutions .

  • Page 7: Welcome

    This Installation Guide is included in the box with your phone. • Aastra 6730i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from http://www.aastra.com.

  • Page 8: Requirements

    Power source Installation and Setup If your System Administrator has not already setup your 6730i phone, please refer to the Aastra 6730i Installation Guide for basic installation and physical setup of the 6730i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

  • Page 9: Getting Started

    Note: Some start up screens only appear the first time you connect your phone, or if your phone has been factory defaulted. The phone displays the following startup screens. Aastra 6730i LLDP Initializing network During the first start up the 6730i phone attempts to contact the Redirection and Configuration Server (rcs.aastra.com) for...
  • Page 10 Getting Started The 6730i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.

  • Page 11: Idle Screens

    Getting Started Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance.

  • Page 12: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 6730i Installation Guide. Check with your Sys- tem Administrator for assistance. 41-001376-05 REV03 – 07.2014...

  • Page 13: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 6730i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 14: Key Description

    Goodbye Volume Control Key - Adjusts the volume for the handset, ringer, and handsfree speaker. For more information, refer to the “Adjusting Volume section” in the Aastra 6730i Installation Guide provided with your phone. Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
  • Page 15 Symbol Keys Key Description Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6730i IP phone sup- ports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) can be Line 2 Line 2 added to the programmable keys.

  • Page 16: Keypad Keys

    IP Phone Keys Keypad Keys The 6730i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 6730i phone keypad includes the following: Keypad Key Description Dials 0...

  • Page 17: Methods For Customizing Your Phone

    Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
  • Page 18 Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.

  • Page 19: Phone Options Via The Aastra Web Ui

    Methods for Customizing Your Phone Reference For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” page For more information about Administrator options, contact your System Administrator. Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI.
  • Page 20 Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001376-05 REV03 – 07.2014...
  • Page 21 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion about the IP phone, and information about the SIP account(s) currently configured on the phone.

  • Page 22: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: •...

  • Page 23: Phone Status Via The Aastra Web Ui

    Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI Phone Status via the Aastra Web UI Press the...
  • Page 24 Phone Status The Status window displays for the IP phone you are accessing. This Status window is view only. It displays the status of your phone which includes the following: • Network Status • Hardware Information • Firmware Information • SIP Status 41-001376-05 REV03 –...
  • Page 25 Phone Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 26: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones.
  • Page 27 Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: •...
  • Page 28 Customizing Your Phone Select the country for which you want to apply the tone set. Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Russia, Slovakia, UK, and US. Default is US. Select Set and then press 4. The ring tone and tone set you select is immediately applied to the IP phone.

  • Page 29: Level

    Customizing Your Phone Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI Press...

  • Page 30: Set Audio

    Customizing Your Phone Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6730i allows you to use a handset, a headset connected through the handset port, or handsfree mode to handle incoming and outgoing calls.

  • Page 31: Time And Date

    Customizing Your Phone Setting Audio Mode and Headset Mic Volume IP Phone UI Press on the phone to enter the Options List. Select Preferences. Select Set Audio. Select Audio Mode. Select the audio mode you want to use on your phone. Valid values are: •...
  • Page 32 Customizing Your Phone Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format Press on the phone to enter the Options List. Select Preferences. Select Time and Date.
  • Page 33 Customizing Your Phone Set Time Zone Select Preferences. Select Time and Date. Select Time Zone. Press * to display a list of Time Zone options. A list of Time Zones display for different areas of the world. Select a Time Zone that applies to your area by using the navigation keys. The default Time Zone is US-Eastern.
  • Page 34 Customizing Your Phone Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen.
  • Page 35 Customizing Your Phone Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu- ration parameters, etc.) display in that language.
  • Page 36 Customizing Your Phone IP Phone UI Use the following procedure to specify which language to use for the IP Phone UI. Press on the phone to enter the Options List. Select Preferences. Select Language. Select Screen Language. The language setting displays a check mark indicating this is the current language on the IP Phone. Using the 2 and 5 keys, scroll through the languages.
  • Page 37 Customizing Your Phone Language Input The 6730i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone.
  • Page 38 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 39 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 40 Customizing Your Phone Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. IP Phone UI Use the following procedure to change the input language using the IP Phone UI.

  • Page 41: User Password

    Customizing Your Phone Latin 2 Character Set The 6730i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6730i IP Phone.

  • Page 42: Resetting A User

    Customizing Your Phone Setting a User Password IP Phone UI Press on the phone to enter the Options List. Select Password and press Enter At the "Current Password" prompt, enter the current user password and press Done. At the "New Password" prompt, enter the new user password and press Done. At the "Enter Again"...
  • Page 43 Customizing Your Phone Reset a User Password Use the following procedure to reset a user password. Aastra Web UI Click on Operation->Phone Lock. In the "Reset User Password" field, click Reset. The following screen displays. In the "Current Password" field, leave this blank. In the "New Password"...

  • Page 44: Restarting Your Phone

    Customizing Your Phone Restarting Your Phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behav- ior.
  • Page 45 Customizing Your Phone Locking/Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configured. IP Phone UI Lock the Phone Press on the phone to enter the Options List. Select Phone Lock and press Enter. At the "Lock the phone?"...

  • Page 46: Defining An Emergency Dial Plan

    Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency serv- ices number), that allows a caller to contact local emergency services for assistance when required. The emergency tele- phone number may differ from country to country.

  • Page 47: Line Keys And Programmable Keys

    Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located at the top on the phone. Programmable Keys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearance Keys The 6730i has 2 hard line/call appearance keys each with a corresponding status light.

  • Page 48: Programmable Keys

    Line Keys and Programmable Keys Programmable Keys There are eight function keys on the 6730i phone, all 8 of which are programmable, located on both sides of the paper label. Programmable Keys after Admin Reconfigures Save Key Delete Key Directory Services Programmable Keys...
  • Page 49 Line Keys and Programmable Keys Key Function Description Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within a conference call, and add the new call directly to the conference. Speeddial/MWI Indicates the key is configured as a speed dial key for a voicemail account.

  • Page 50: Line Key

    Line Keys and Programmable Keys Line Key You can set a programmable key to act as a line/call appearance key on the 6730i. The key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of line keys, see “Multiple Line and Call Appearance Keys”...

  • Page 51: Creating A Speed Dial Key

    Line Keys and Programmable Keys Creating a Speed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6730i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
  • Page 52 Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys IP Phone UI Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP Phone, you must select a key that has no preassigned function (key must be set to None).
  • Page 53 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List. Select Preferences.
  • Page 54 Line Keys and Programmable Keys Creating a Speed Dial Key Using the Save Key IP Phone UI Use the following procedure to create a speed dial key using the Save key. Use the following illustration for reference. Key 1 Save Key (5) Key 2 Delete Key (6) Key 3...
  • Page 55 Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. . Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...
  • Page 56 Line Keys and Programmable Keys Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial. Select from "Key 1" through "Key 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...
  • Page 57 Line Keys and Programmable Keys Saving an Entry from the Redial, Callers, or Directory Lists to a Speed Dial Key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Save Key Directory List Key Callers List Key...

  • Page 58: Editing Speed Dial Keys

    Line Keys and Programmable Keys Editing Speed Dial Keys On the 6730i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: – Operation->Programmable Keys – Operation->Keypad Speed Dial •...
  • Page 59 Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Aastra Web UI Click on Operation->Programmable Keys. Select the key configured for speed dial. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the "+"...
  • Page 60 Line Keys and Programmable Keys Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 61: Do Not Disturb (Dnd) Key

    Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server.
  • Page 62 Line Keys and Programmable Keys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: BLF feature availability is dependant on your call manager.

  • Page 63: Blf/List Key

    Line Keys and Programmable Keys BLF/List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
  • Page 64 Line Keys and Programmable Keys Configuring a BLF/List Key Aastra Web UI The BLF List function can be configured on the 6730i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.

  • Page 65: Flash Key

    Line Keys and Programmable Keys Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6730i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 66: Servers)

    Line Keys and Programmable Keys Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6730i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key.
  • Page 67 Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6730i IP Phone. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator Click on Operation->Programmable Keys.

  • Page 68: Directed Call Pickup/Group Call Pickup Keys

    Line Keys and Programmable Keys To allow your phone to be available in the queue, press 2 (Avail). The following screen displays. ACD: <Queue Label> = Unavail = Logout If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone.
  • Page 69 Line Keys and Programmable Keys Configuring Directed Call Pickup (DCP) Key Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys.
  • Page 70 Line Keys and Programmable Keys Configuring Group Call Pickup (GCP) Key Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the server in order for a GCP key to function. Click on Operation->Programmable Keys.
  • Page 71 Line Keys and Programmable Keys Using Directed Call Pickup (DCP) When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls. Use the 5 and 2 keys to scroll through the list to select an extension.

  • Page 72: Xml Key

    Line Keys and Programmable Keys XML Key The 6730i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or cus- tom call scripts.
  • Page 73 Line Keys and Programmable Keys Configuring an XML Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...
  • Page 74 Line Keys and Programmable Keys Accessing the XML Service After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI Press the key configured for XML on the 6730i phone.

  • Page 75: Sprecode Key

    Line Keys and Programmable Keys Sprecode Key You can set a programmable key to automatically activate specific services offered by the server. For example, if the spre- code value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server.

  • Page 76: Park/Pickup Keys

    Line Keys and Programmable Keys Park/Pickup Keys The 6730i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers. The park/pickup feature performs as follows: •...
  • Page 77 Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call While on a live call, press the "Park" key. Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been...

  • Page 78: Last Call Return (Lcr) Key (For Sylantro Servers)

    Line Keys and Programmable Keys Last Call Return (LCR) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (LCR) function on a key. This feature is for Sylantro serv- ers only. How it works If you configure "LCR"...

  • Page 79: Call Forward Key

    Line Keys and Programmable Keys Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a spe- cific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 80: Blf/Xfer

    Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively.
  • Page 81 Line Keys and Programmable Keys Configuring a BLF/Xfer Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...

  • Page 82: Speeddial/Xfer Key

    Line Keys and Programmable Keys Speeddial/Xfer Key The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed Dial and Xfer key's functionality together allowing the user to transfer calls or use Speed Dial with one key.
  • Page 83 Line Keys and Programmable Keys Configuring a Speeddial/Xfer Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...

  • Page 84: Speeddial/Conference Key

    Line Keys and Programmable Keys Speeddial/Conference Key The 6730i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.

  • Page 85: Speeddial/Mwi

    Line Keys and Programmable Keys Speeddial/MWI The 6730i supports multiple voicemail registration by using the Speeddial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.

  • Page 86: Directory Key

    Line Keys and Programmable Keys Directory Key By default, the 6730i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.).
  • Page 87 Line Keys and Programmable Keys Configuring a Directory Key Aastra Web UI Notes: 1. Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 2. By default, the Directory key is Key 7. Use the following procedure to configure a Directory key on the 6730i phone.

  • Page 88: Intercom Key

    Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call Features”...
  • Page 89 Line Keys and Programmable Keys Using the Intercom Key ( for Outgoing Intercom Calls IP Phone UI Press the Icom key. Enter the extension number of the person you want to intercom or the BLF key for that extension. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. To cancel intercom, press or hang up the handset.

  • Page 90: Services Key

    Line Keys and Programmable Keys Services Key By default, the 6730i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Serv- ices key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.).
  • Page 91 Line Keys and Programmable Keys Configuring a Services Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...

  • Page 92: Phone Lock Key

    Line Keys and Programmable Keys Phone Lock Key You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a key as a lock/unlock key in the Aastra Web UI. Configuring a Phone Lock Key Aastra Web UI Note:...
  • Page 93 Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone Press the Lock key.

  • Page 94: Paging Key (Sends The Rtp Stream)

    Line Keys and Programmable Keys Paging Key ( Sends the RTP Stream You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre- configured multicast address(es) without involving SIP signaling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session.
  • Page 95 Line Keys and Programmable Keys Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.

  • Page 96: None Key

    Line Keys and Programmable Keys None Key You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 6730i IP Phone...

  • Page 97: Deleting A Key

    Line Keys and Programmable Keys Deleting a Key Aastra Web UI Use the following procedure to delete a key function using the Aastra Web UI: Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys.

  • Page 98: Making Calls

    Making Calls This section describes ways to make calls on your 6730i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance key. At the dial tone, enter the number you wish to call.

  • Page 99: Using A Headset

    Making Calls Using a Headset The 6730i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Advanced Volume Controls for the Headset Mic On the 6730i, there are 3 options for the headset microphone volume.

  • Page 100: Redial

    Making Calls Redial IP Phone UI Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on-screen.

  • Page 101: Mute

    Making Calls Deleting from the Redial List IP Phone UI Press Press to find the item you want to delete. Press the Delete Key. Press the Delete Key again at the prompt to erase the item Delete All Items IP Phone UI Press Press the Delete Key, then press the 4 Key at the prompt to erase all items.

  • Page 102: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call •...

  • Page 103: Handling Calls

    Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.

  • Page 104: Transferring Calls

    Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to.
  • Page 105 Handling Calls Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. Press the Transfer Key . You will not hear a dial tone before dialing begins. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer you can either select Cancel on the display screen, press the Goodbye key, or hangup the handset.
  • Page 106 Handling Calls Completing a Transfer to a Contact in Phone Directory Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a consultative call.

  • Page 107: Conferencing Calls

    Handling Calls Conferencing Calls The 6730i IP phone offers two methods of conferencing: • Local conferencing in pre-dial and live dial mode (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). Local Conferencing The 6730i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6730i.
  • Page 108 Handling Calls IP Phone UI Using Local Conferencing in Pre-Dial Mode Use the following procedure to create a conference call using local conferencing in pre-dial mode. Use the following illustration as a reference. Conference When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key.
  • Page 109 Handling Calls Press the Conf key . You should hear a dial tone before dialing begins. =Dial Enter the phone number of Party 3. Note: Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout.
  • Page 110 Handling Calls Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing in Pre-Dial Mode. ” Joining two active calls in a conference also works as indicated in the previous section, “Joining Two Active Calls in a Single Conference.
  • Page 111 Handling Calls Press the Conf Key to add Party 4 to Conference 1. Press the Line Key that has Conference 1. Press the Conf Key to join all parties (Parties 1 through 4) on Conference 1. To add more parties, repeat steps 8 through 12. If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected.

  • Page 112: Ending Calls

    Handling Calls Ending a Conference and Transferring Remaining Parties The 6730i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key. Notes: 1.The 6730i does not support scrolling between lines. 2.The Caller ID of the dropped Host still displays on the remaining parties’...

  • Page 113: Managing Calls

    Managing Calls The 6730i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding •...
  • Page 114 Managing Calls To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for R).
  • Page 115 Managing Calls Enter a phone number using the numbers on the keypad and press Save. To backspace and erase a mistake, press 3 or press the Delete Key (Key 6). The "Press 1st letter to enter name" prompt displays. Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the letters.
  • Page 116 Managing Calls Edit an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Save Key Directory Key Press the Directory Key. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use to scroll through the list to find the name.
  • Page 117 Managing Calls Delete an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference.
  • Page 118 Managing Calls Delete All Entries Press the Directory Key. Press the Delete Key. The "DELETE again to erase all items" prompt displays. DELETE again to erase all items Press the Delete Key again to erase all entries from the Directory List. The "Directory empty"...
  • Page 119 Managing Calls Saving from the Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration as a reference. Save Key Directory Key Redial Key Press the Redial List Key From the Redial List, scroll through the list to find the name and number that you want to save to your directory.
  • Page 120 Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Directory List field, click on Save As. A File Download message displays. Click OK.

  • Page 121: Callers List

    Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6730i IP Phone stores information for up to 200 incoming calls in the Callers list. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.
  • Page 122 Managing Calls Callers List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it.
  • Page 123 Managing Calls Editing Entries in the Callers List Important! The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix or if you want to edit the name and/or number of a Callers List record before saving it to the Direc- tory.
  • Page 124 Managing Calls IP Phone UI Use the following procedure to delete all items from the Callers List. Press the Callers List Key Press the Delete Key. Press the Delete Key again at the prompt to erase all items. Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI.

  • Page 125: Account Configuration (Dnd And Call Forwarding)

    Managing Calls Account Configuration (DND and Call Forwarding) The 6730i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you can set on the phone for these features are: •...
  • Page 126 Managing Calls Configuring a DND Key To configure a DND key, see the section, “Do Not Disturb (DND) Key” page Note: If there is no DND key configured or if it is removed, DND is disabled on the IP Phone. Configuring DND Using the Aastra Web UI Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI.
  • Page 127 Managing Calls Click on Basic Settings->Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable.
  • Page 128 Managing Calls Using DND Modes via the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP Phone. IP Phone UI The following procedures assume you have already configured a DND key AND assumes there are three accounts config- ured on the phone.
  • Page 129 Managing Calls DND in Custom Mode Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. Use the UP and DOWN arrow keys to scroll through the accounts. 1.
  • Page 130 Managing Calls The following describes the behavior for each CFWD mode. • Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus. • Phone - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
  • Page 131 Managing Calls Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. Click on Basic Settings->Preferences->General. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom.
  • Page 132 Managing Calls Click on Basic Settings->Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Adminis- trator. Note: If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your phone is configured with the Assistant’s role, an additional Forward Filtering option may be available on the Account Configuration page.
  • Page 133 Managing Calls If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account. Notes: 1. If you selected “Account” mode in step 2, you can enable/disable each account or all accounts as applicable. You can enter different phone number for each enabled state.
  • Page 134 Managing Calls CFWD in Account Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname2 Screenname3 Screenname1 CFWD Busy CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
  • Page 135 Managing Calls In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number Screen 2. Cfwd Number Change Cfwd Number Change Done Cancel...
  • Page 136 Managing Calls CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 Screenname2 Screenname3 CFWD All CFWD All CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All”...
  • Page 137 Managing Calls Press the CHANGE key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.
  • Page 138 Managing Calls Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 139 Managing Calls  In the above example, Screenname1 has one or more CFWD states enabled as indicated by a check mark ( Screenname2 has one or more CFWD states disabled as indicated by an X. Screenname3 has one or more CFWD states configured but a specific state has no call forward phone number configured as indicated by a .
  • Page 140 Managing Calls Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.

  • Page 141: Missed Calls Indicator

    Managing Calls Press Set to save the change. Press Done to save CFWD All Number, CFWD All State, CFWD Busy Number, CFWD Busy State, CFWD No Answer Number, CFWD No Answer State, CFWD No Answer Rings. Each time you press Done, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm...

  • Page 142: Voicemail

    Managing Calls Voicemail The Voicemail feature on the 6730i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 6730i that have registered voicemail accounts associ- ated with them.

  • Page 143: Additional Features

    Additional Features This section describes additional features you can use on the 6730i phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys.

  • Page 144: Play Call Waiting Tone

    Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 145: Stuttered Dial Tone

    Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 146: Xml Beep Support

    Additional Features XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 147: Status Scroll Delay

    Additional Features Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.

  • Page 148: Switch Ui Focus To Ringing Line

    Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6730i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 149: Call Hold Reminder During Active Calls

    Additional Features Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.

  • Page 150: Call Hold Reminder (On Single Hold)

    Additional Features Call Hold Reminder (on single hold) In previous releases, the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold. The reminder ring splash timer started only when the active call hung up and there was still another call on hold.

  • Page 151: Call Waiting Tone Period

    Additional Features Call Waiting Tone Period You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call.

  • Page 152: Preferred Line And Preferred Line

    Additional Features Preferred Line and Preferred Line Timeout The 6730i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
  • Page 153 Additional Features Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. Click on Basic Settings->Preferences->General. In the “Preferred Line”...

  • Page 154: Goodbye Key Cancels Incoming Calls

    Additional Features Goodbye Key Cancels Incoming Calls The 6730i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
  • Page 155 Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature Aastra Web UI THEN "Goodbye Key Cancels Incoming Call" is enabled AND a press the Goodbye key to reject the second incoming second call comes in while you are on an active call, call.

  • Page 156: Message Waiting Indicator

    Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 6).

  • Page 157: Incoming Intercom Call Features

    Additional Features Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone.

  • Page 158: Using Redial Key For "Last Number Redial

    Additional Features Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming Intercom settings on the IP phone. Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.

  • Page 159: Group Rtp Paging (Receives Rtp Streams)

    Additional Features Group RTP Paging (receives RTP streams) You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multi- cast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network.

  • Page 160: Shared Call Appearance (Sca) Call Bridging

    Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
  • Page 161 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Party Solid Red None Alerting (incoming call) Blinking Unselected Red Active Solid Green Far-end...

  • Page 162: Broadsoft Broadworks Executive And Assistant Services

    Additional Features BroadSoft BroadWorks Executive and Assistant Services The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature. The Executive and Assistant Services feature allows for an inter-network relationship to be created between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
  • Page 163 Additional Features Configuring the Filter Key on an Executive’s Phone Using the Aastra Web UI Use the following procedure to configure the Filter Key on an Executive’s phone using the Aastra Web UI: Aastra Web UI Click on Operation-> Programmable Keys. Select a key that you want to use as a Filter activate/deactivate key.
  • Page 164 Additional Features Configuring the Filter Key on an Assistant’s Phone Using the Aastra Web UI Use the following procedure to configure the Filter Key on an Assistant’s phone using the Aastra Web UI: Aastra Web UI Click on Operation-> Programmable Keys. Select a key that you want to use as a Filter activate/deactivate key.
  • Page 165 Additional Features Speeddial Key with Initiate Call Functionality (Assistants Only) Speeddial keys can be configured to efficiently utilize the Executive-Assistant Initiate Call function. With a Speeddial key configured for this feature, Assistants can initiate a call on behalf of an Executive, whereby the call will appear to the target as one originated by the Executive himself/herself.
  • Page 166 Additional Features In the “Line” field, select the line for which you want to use the key functionality. Click Save Settings to save your settings. Executive Phone Features Users with phones assigned with the Executive role are able to: • Activate and deactivate the Executive Call Filtering service from the phone •...
  • Page 167 Additional Features To Intercept a Filtered Call Before it is Transferred to an Assistant Use the following procedure to intercept a filtered call before it is transferred to an Assistant: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name.
  • Page 168 Additional Features Assistant Phone Features Users with phones assigned with the Assistant role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Answer or ignore a filtered call • Push a filtered call back to the Executive •...
  • Page 169 Additional Features Press the Done key. A checkmark will be displayed beside the Executive indicating Executive Call Filtering is to be activated. Press the Done key again. Press the Confirm key to apply the changes and return to the idle screen. Notes: •...
  • Page 170 Additional Features To Answer a Filtered Call Use the following procedure to answer a filtered call: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name. Press the navigation key to return to the initial view.
  • Page 171 Additional Features To Push a Filtered Call Back to the Executive Use the following procedure to push a filtered call back to the Executive: IP Phone UI After answering a filtered call, press the Transfer key twice. The phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call. The FAC call will be answered and the filtered call will be released if the push is successful.
  • Page 172 Additional Features To Perform a Consultative Transfer of a Filtered Call to the Executive Use the following procedure to perform a consultative transfer of a filtered call to the Executive: IP Phone UI After answering a filtered call, press the Transfer key. Enter the Executive’s phone or extension number and press the Dial key.
  • Page 173 Additional Features IP Phone UI Press the Options key, the navigation key, and then the Enter key to enter the Call Forward menu Press the Call Forward programmable key. Press the navigation key three times to select Forward Filtering. Press the Change key to enter the Call Forward Mode Forward Filtering menu. Cfwd Mode 4.Fwd Filtering Done...
  • Page 174 Additional Features To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls: Aastra Web UI Click on Basic Settings->Account Configuration. Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”. Click Save Settings.

  • Page 175: Star Codes

    Additional Features 11.Press the Confirm key again. 12.Press the Goodbye key to return to the idle screen. The “CFWD Filtering” message will be removed from the idle screen and the MWI and (if configured) Call Forward key LEDs will turn off indicating Forward Filtering is deactivated. Note: Selecting the “All Off”...

  • Page 176: Troubleshooting Solutions

    Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 6730i Installation Guide for information. The 6730i uses the same port for either a handset or a headset.
  • Page 177 Troubleshooting Solutions How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” page 35 for more information. Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config"...

  • Page 178: Limited Warranty

    Limited Warranty (Not applicable in Australia – see below for Limited Warranty in Australia) Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).

  • Page 179: Limited Warranty (Australia Only)

    Limited Warranty (Australia Only) The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products. In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Com- monwealth) and any other relevant legislation, Aastra warrants this product against defects and malfunctions in accord- ance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).

  • Page 180: Warranty Repair

    Limited Warranty (Australia Only) Warranty Repair Services Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and present proof of purchase.

  • Page 181: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
  • Page 182 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 183 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
  • Page 184 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001376-05 REV03 – 07.2014...

  • Page 185: Index

    Index Numerics multiple conferences ..................105 pre-dial and live dial mode ................101 6730i transfer remaining parties ................106 customizing ......................11 contrast level ......................23 feature ........................1 getting started ....................... 3 DCP key ........................62 idle screens ......................5 delete key ........................9 incomplete configuration message ...............
  • Page 186 Index BLF List key ......................57 BLF/Xfer key ......................74 options Call Forward key ....................73 Aastra Web UI ......................13 callers list .........................8 IP Phone UI ......................11 conference ......................8 simplified menu ....................12 DCP and GCP keys ..................... 62 options key ........................8 delete ........................9 deleting .........................
  • Page 187 Index indication of ...................... 100 pre-dial and live dial mode ................98 user password ......................35 two existing calls ....................99 troubleshooting solutions .................. 170 changing password ..................171 voicemail ......................96 display blank ..................... 170 volume finding IP address .................... 170 control keys ......................8 handset not working ..................
  • Page 188 While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.aastra.com.

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