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4. How to Make a Claim
You may make a claim under this warranty through our website, contacting
our customer care line or via email. Contact details for Glen Dimplex Australia
and New Zealand can be found at the end of this document.
To make a valid claim under this warranty, you must:
Lodge the claim with us as soon as possible and no later than
a
14 days after you first become aware of the breakdown;
Provide us with the product serial number;
b
Provide us with reasonable proof of purchase for the product.
c
This can take the form of a store receipt, new home handover
form or other payment receipt documentation; and
If required by us, provide us (or any person nominated by us) with access
d
to the premises at which the product is located at times nominated by us
(so that we can inspect the product).
5. Warranty Claims
If you make a valid claim under this warranty and none of the exclusions set
out in section 2 apply, we will, at our election, either repair the product or replace the
product with a product of identical specification (or where the product is superseded
or no longer in stock, with a product of as close a specification as possible).
Goods presented for repair may be replaced by refurbished goods of the same
type rather than being repaired. Refurbished parts may be used to repair the goods.
Products are designed and supplied for normal domestic use. We will not be liable to
you under this warranty for business loss or damage of any kind whatsoever.
Glen Dimplex Australia Pty Ltd
Ph: 1800 444 357
customer.care.ha@glendimplex.com.au
www.glendimplex.com.au
MANUFACTURER GUARANTEE
Contact our Customer Care Team
Glen Dimplex New Zealand Ltd
Ph: 09 274 8265
nztechserv@glendimplex.co.nz
www.glendimplex.co.nz
44
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