Scientific Games TWINSTAR UPRIGHT Service Manual
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Scientific Games TWINSTAR UPRIGHT Service Manual

Upright cabinet with j43 display monitor
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T
S
™ U
(SG-1V43-ST) S
M
WIN
TAR
PRIGHT
ERVICE
ANUAL
Upright Cabinet with J43 Display Monitor
11 September 2017
1489211 [B]
O
I
: A
-E
.
RIGINAL
NSTRUCTIONS
LL NON
NGLISH EDITIONS OF THIS DOCUMENT ARE TRANSLATIONS OF THE ORIGINAL INSTRUCTIONS
CONFIDENTIAL

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Questions and answers

alvaro gonzalez
January 31, 2025

la maquina arroja error: note dispenser empty

0
1 comments:
Mr. Anderson
May 14, 2025

The error "note dispenser empty" on the Scientific Games TWINSTAR UPRIGHT machine means that the machine has run out of bills in the note dispenser and cannot dispense cash to players. The dispenser needs to be refilled with the appropriate currency notes.

This answer is automatically generated

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Summary of Contents for Scientific Games TWINSTAR UPRIGHT

  • Page 1 ™ U (SG-1V43-ST) S PRIGHT ERVICE ANUAL Upright Cabinet with J43 Display Monitor 11 September 2017 1489211 [B] RIGINAL NSTRUCTIONS LL NON NGLISH EDITIONS OF THIS DOCUMENT ARE TRANSLATIONS OF THE ORIGINAL INSTRUCTIONS CONFIDENTIAL...
  • Page 2 (c) other forms of intellectual property (all of the foregoing in (a), (b) and (c), collectively, “Content”). This Document and the Content are owned or controlled by Scientific Games or its licensors or third parties, when applicable. All right, title, and interest in and to the Content is the property of Scientific Games or its licensors, when applicable, and is protected by the intellectual property laws of the United States and elsewhere to the fullest extent possible.

  • Page 3: Table Of Contents

    Printer Troubleshooting Flowchart ........... . 32 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited.
  • Page 4 Where can I find more detailed CPU information? ........58 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited.
  • Page 5 What are these error messages? ........... 87 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited.
  • Page 6 Print Head ................98 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited.
  • Page 7 LEDs ................. 98 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited.
  • Page 8 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Contents...

  • Page 9: Preface

    Be aware of the ladder load rating and of the weight it is supporting, including the weight of any tools or equipment. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 10: Environmental Protection And Recycling

    For information on available product take-back programs, see our websites https://www.sggaming.com/Customer-Center/Games-Support/WEEE-Directive or http://www.scientificgames.com. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Preface...

  • Page 11: Chapter 1 Cabinet

    Figure 1 Cabinet Example NOTE For distinguishing features, specifications, and parts specific for your cabinet, see your Operator’s Instruction Manual. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 1 Cabinet...

  • Page 12: Cabinet Door And Lock Locations

    Main Door Belly Door Lock Belly Door Attendant Key Switch Main Door Lock Cash Box Door Lock Pillow Assembly © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 1 Cabinet...
  • Page 13 Cabinet Overview Figure 3 Internal Lock Locations-CPU Assembly Lock Figure 4 Internal Lock Locations-Bill Acceptor Cash Door Lock © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 1 Cabinet...
  • Page 14 Counter Clockwise Rotation Locked Position Clockwise Rotation Locked Position Mounting Nut Cam Stop Plate 3-Prong Washer or Star Washer Hex Nut © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 1 Cabinet...

  • Page 15: Cabinet Instructions

    Upon unlocking, the belly door opens slightly. Grasp the right edge of the belly door and pull outward. Figure 7 Opening the Belly Door © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 16: Accessing The Main Door

    Grasp the handle from the left edge and pull it forward until the main door separates from the lock. Figure 9 Main Door Release Handle © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 17 Cabinet Instructions Grasp both sides of the main door and pull outwards and pivot upwards. Figure 10 Opening the Main Door © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 18: Accessing The Pillow Assembly

    With the main door open, open the pillow assembly by grasping the top of the trim and tilting it towards yourself. Figure 11 Opening the Pillow Assembly Figure 12 Pillow Assembly (Open Position) © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 1 Cabinet...

  • Page 19: Accessing The Cash Box Door

    To unlock the cash box door, insert the key into the right lock, turn it to the right, and lower the door. Figure 13 Unlocking the Cash Box Door Figure 14 Opening the Cash Box Door © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 20: Cabinet Troubleshooting

    Use the following flowchart to troubleshoot cabinet issues: Figure 15 Troubleshooting Flowchart for the Cabinet © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 1 Cabinet...

  • Page 21: Chapter 2 Bill Acceptor

    Player. The location of the bill acceptor is at the right front of the cabinet above the deck. Figure 16 Bill Acceptor Location Example © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 22: Bill Acceptor Instructions

    Access the front of the bill acceptor by lifting left edge of the bill acceptor housing upwards into the cabinet. Figure 19 Lifting the Bill Acceptor © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 23 Grasp the printer firmly, pull the release pin at the back left of the printer assembly housing, and lower it gently. Figure 23 Releasing the Lock Pin Close the main door and the pillow assembly. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 24: Replacing The Bill Acceptor

    Access the front of the bill acceptor by lifting the left edge of the bill acceptor housing upwards into the cabinet. Figure 25 Lifting the Bill Acceptor Figure 26 Lifted Bill Acceptor © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 2 Bill Acceptor...
  • Page 25 Figure 28 Cutting the Tie Wrap Open the cash box access door. Figure 29 Opening the Cash Box Access Door © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 2 Bill Acceptor...
  • Page 26 Figure 31 Open Cash Box Door Remove the cash box by grasping the handle and pulling it forward. Figure 32 Removing the Cash Box © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 27 To reinstall the bill acceptor equipment, complete the preceding steps in reverse. Route all the cables correctly to prevent damage. Secure loose cables. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 28: Bill Acceptor Troubleshooting

    Bill Acceptor Troubleshooting Flowchart Use the following flowchart to troubleshoot bill acceptor issues: Figure 35 Troubleshooting Flowchart for the Bill Acceptor © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 29: Chapter 3 Printer

    Attendants. The location of the printer is at the right front of the cabinet above the deck. Figure 36 Printer Location Examples © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 30: Printer Instructions

    Figure 38 Lifted Printer Unfasten and remove two screws using a #2 Phillips screwdriver. Save for future use. Figure 39 Removing Two Screws © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 31 Grasp the printer firmly, pull the release pin at the back left of the printer assembly housing, and lower it gently. Figure 42 Releasing the Lock Pin Close the main door and the pillow assembly. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 32: Printer Troubleshooting

    Printer Troubleshooting Flowchart Use the following flowchart to troubleshoot printer issues: Figure 43 Troubleshooting Flowchart for the Printer © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 3 Printer...

  • Page 33: Chapter 4 Cpu Control Subsystem

    Figure 44 CPU Control Subsystem Location The figure below displays CPU Control Subsystem components. Figure 45 CPU Internal Components Photo © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 4 CPU Control Subsystem...
  • Page 34 Battery 3.2v (Round) SSD Bracket (Location) Solid State Drive DRAM Chips Lithium Batteries (AA) Door Switch © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 4 CPU Control Subsystem...

  • Page 35: Cpu Front Panel Leds

    CPU: i3 (Gen4) 2.4GHz DRAM: DISK 1: 64GB SSD ACTIVITY ACTIVITY GIO STATUS DISK 2: 1454701 © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 4 CPU Control Subsystem...
  • Page 36 Located internally on baseboard. This is a yellow LED (LED2) located by the SERVICE button to indicate that a service mode user interaction is required. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 37: Cpu Status Leds

    Check for dirty video card or fan tray failure. powers down. If MX OVT is disabled, then SIOC logs the event and does not power down. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 38 The system remains in this state for up to 60 seconds until it has cooled down. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 39: Bios Module Leds

    NOTE For additional information, see your Service Manual and User Guide 1456703: CPU-4X Control Subsystem. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 4 CPU Control Subsystem...

  • Page 40: Cpu Instructions

    From the belly door area, remove the CPU by grasping the handle at the front of the CPU and pulling it towards yourself. Note that the handle extends outward. Figure 51 Removing the CPU by Grasping the Handle © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 41 Figure 52 Inserting the CPU into the Housing Insert the key and lock it. Figure 53 Locking the CPU Housing © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 4 CPU Control Subsystem...

  • Page 42: Replacing The Aa Lithium Batteries

    To reinstall the battery clips, ensure that the clips click into the two slots on the sides of each battery socket. Figure 56 Installing the Clips © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 43: Removing The Video Card And Video Duct

    Figure 58 Disengaging the Plastic from the Heat Sink Lift off the plastic as shown in the following image. Figure 59 Lifting the Plastic © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 44: Reinstalling The Video Card And The Video Duct

    To remove the logic door switch, disconnect the cable, and remove the two 7mm nuts. Figure 61 Removing the Logic Door Switch © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 45: Replacing The Bios Module

    Align the battery with the positive (large) end facing the front of the module guide. Push down on the battery to snap it into place. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 46: Replacing The Memory Card

    Use the following instructions to reinstall the memory card: Align the memory up with the ZIF socket tabs. Push down until it clicks into place. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 47: Cpu Troubleshooting

    All the pins of the SPI EPROM are not damaged and are inserted into their corresponding sockets.  The non-conductive battery tabs are removed.  © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 4 CPU Control Subsystem...

  • Page 48: Cpu Control Subsystem Troubleshooting Flowchart

    (ESD) precautions. Use a wrist or ankle strap and ground all tools and equipment. Figure 65 Troubleshooting Flowchart for the CPU Control Subsystem © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 49: Chapter 5 Backplane Board

    The location of the backplane board is at the back of the CPU assembly and power supply docking station. Figure 66 Backplane Board Location © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 50 Light Port 4 Light Port 5 Light Port 6 Light Port 7 Light Port 8 ELSYNC IN ELSYNC OUT © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 5 Backplane Board...
  • Page 51 1xRS232 (TX, RX, RTS, CTS) - 1xRS232 (TX, RX) 5V, GND - CPU Door NC, NO, COM External Power Supply Communication/ Signal Printer © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 5 Backplane Board...

  • Page 52: Backplane Board Instructions

    Reinstall the power supply fan tray, DC power module, and bracket. NOTE For additional information, see your Service Manual and User Guide 1456703: CPU-4X Control Subsystem. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 5 Backplane Board...

  • Page 53: Backplane Troubleshooting

    Where can I find more detailed CPU information? For detailed CPU information, see your CPU-4X Control Subsystem Service Manual and User Guide (part number 1456703). © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 54: Backplane Board Troubleshooting Flowchart

    (ESD) precautions. Use a wrist or ankle strap and ground all tools and equipment. Figure 69 Troubleshooting Flowchart for the Backplane Board © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 55: Chapter 6 Power Supplies

    Figure 70 Power Supply Location Example The following figure displays an example power supply. Figure 71 Power Supply Examples © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 6 Power Supplies...

  • Page 56: Power Supply Instructions

    Insert the new power supply into the power supply housing. Tighten the thumbscrew on top of the power supply. Connect the power cord. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 57: Replacing The Fan Tray

    Place the new DC power module on the three mounting pins on the right side of the power supply housing. Fasten the DC power module to the power supply housing with three 7mm nuts by using a nut driver. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™...

  • Page 58: Power Supply Troubleshooting

    Use the following flowchart to troubleshoot power supply issues: Figure 77 Troubleshooting Flowchart for the Power Supply © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 6 Power Supplies...

  • Page 59: Chapter 7 Ac Power Module

    Description Unswitched Outlet Switched Outlet Remote Interface Connector to the Cabinet Power Switch AC Power Inlet © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 7 AC Power Module...
  • Page 60 AC Power Module Overview Figure 79 AC Power Module Assembly and Location © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 7 AC Power Module...

  • Page 61: Ac Power Module Troubleshooting

    Use the following flowchart to troubleshoot AC power module issues: Figure 80 Troubleshooting Flowchart for the Convenience Outlet © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 62 AC Power Module Troubleshooting THIS PAGE IS INTENTIONALLY BLANK. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 7 AC Power Module...

  • Page 63: Chapter 8 Deck

    The location of the deck is at the front of the cabinet. Figure 81 Deck Location Examples © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 64: Deck Instructions

    With the main door open, grasp the top of the trim of the pillow assembly and tilt it towards yourself. The pillow assembly has a magnetic catch. Figure 83 Opening the Pillow Assembly © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 65 Disconnect the lighting, grounding, and speaker cables in the pillow assembly as shown in the following image. Figure 85 Disconnecting the Lighting, Grounding, and Speaker Cables © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 66 Pillow Assembly Disconnect the grounding cable from the cabinet side of the machine. Figure 87 Disconnecting the Grounding Cable © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 8 Deck...
  • Page 67 Remove the six screws from the iDeck™ panel cover as shown in the following image. Figure 90 Removing the iDeck™ Panel Cover © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 68 USB cable from the existing iDeck™ and save it for future use. When ordered, a new iDeck™ does not include this USB cable. Figure 92 iDeck™ USB Cable—Remove and Save for Future Use © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 69 Using a 7mm nut driver, remove the 13 screws from the bottom of the iDeck™. Figure 94 Unfastening the Bottom of the iDeck™ © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 70 To replace the iDeck™, complete the preceding steps in reverse. Route all the cables correctly to prevent damage. Secure loose cables. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 71: Deck Troubleshooting

    Press firmly to snap together (two snaps). Why is there no deck display? Verify cable connections. See Figure 98 on page © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 8 Deck...

  • Page 72: Deck Troubleshooting Flowchart

    (ESD) precautions. Use a wrist or ankle strap and ground all tools and equipment. Figure 96 Troubleshooting Flowchart for the Deck © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 73: Chapter 9 Monitors

    Topper to display static or variable game theme content Main Monitor iDeck™ Player Panel Deck Monitor , includes touchscreen for player input © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 74: Backplane Video Display Port Connectors

    Table 14 Backplane Video Display Port Connectors Figure Legend Callout Description Topper Monitor Main Display Monitor (or Reel Monitor) Upper Monitor (Secondary) iDeck™ Monitor © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 9 Monitors...

  • Page 75: Monitor Instructions

    Disconnect the monitor display port (DP) cable, power cable, monitor bezel lighting cable, and the touchscreen cable from behind the monitor. Figure 99 Disconnecting the Monitor Cables © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 76 Figure 101 Mounting Screws, Left Side Ensure that the screws do not interfere with the mounting bracket upon removal. Figure 102 Monitor Mounting Bracket © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 77 Figure 103 Monitor Mounting Bracket Screw Guides Place monitor in a safe secure area until you are ready to re-mount or replace it. Figure 104 Main Monitor © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 78: Installing The Main Monitor

    Ensure that the monitor hinges are aligned and seated fully before raising the monitor to secure to mounting bracket. Figure 106 Monitor Mounting Brackets © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 79 Figure 108 Connecting the Monitor Cables Route all the cables correctly to prevent damage. Secure loose cables. Switch power on. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 9 Monitors...

  • Page 80: Monitor Troubleshooting

    Check the touchscreen surface for scratches, damage, or separation. Replace the monitor, if necessary. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 9 Monitors...

  • Page 81: Monitor Troubleshooting Flowchart

    (ESD) precautions. Use a wrist or ankle strap and ground all tools and equipment. Figure 109 Troubleshooting Flowchart for a Monitor © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 82 Monitor Troubleshooting THIS PAGE IS INTENTIONALLY BLANK. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 9 Monitors...

  • Page 83: Chapter 10 Topper

    The location of the topper and tower light is above the top box. Figure 110 Topper Location Example © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 84: Topper Instructions

    Disconnect the cables from the super candle tower light inside of the cabinet below the topper. Figure 112 Disconnecting the Super Candle Tower Light Cables Remove the grounding straps located inside the cabinet below the topper. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 85 Figure 114 Removing the Back Cover Disconnect the display port cable from the back of the topper monitor. Figure 115 Disconnecting the Display Port © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 86 To replace the topper monitor, complete the preceding steps in reverse. Route all the cables correctly to prevent damage. Secure loose cables. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 87: Topper Troubleshooting

    (ESD) precautions. Use a wrist or ankle strap and ground all tools and equipment. Figure 119 Troubleshooting Flowchart for a Topper © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 88 Topper Troubleshooting THIS PAGE IS INTENTIONALLY BLANK. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 10 Topper...

  • Page 89: Chapter 11 Tower Light

    The location of the tower light is at the top of the top box or topper. Figure 120 Tower Light Location © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 90 Tower Light Overview The following figure displays a super candle tower light assembly example: Figure 121 Super Candle Tower Light Assembly View © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 91: Tower Light Troubleshooting

    (ESD) precautions. Use a wrist or ankle strap and ground all tools and equipment. Figure 122 Troubleshooting Flowchart for the Tower Light © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...
  • Page 92 Tower Light Troubleshooting THIS PAGE IS INTENTIONALLY BLANK. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Chapter 11 Tower Light...

  • Page 93: Appendix A Periodic Maintenance Reference

    Printer Flash Media Flash Media page Print Head Print Head page Electronic Media CPU Maintenance page © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Appendix A Periodic Maintenance Reference...

  • Page 94: Cabinet Periodic Maintenance

     Fasten loose cables to the cabinet with cable ties, adhesive clips, reusable twist ties, or hook and loop fasteners.  © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 95: Testing Cable Continuity Using A Continuity Tester (Or Multimeter)

    Figure 123 Push Button Switch Example © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]...

  • Page 96: Lock, Cam, And Key Periodic Maintenance

     Check that all lock hardware is secure, yet allowing the lock to work smoothly.  © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Appendix A Periodic Maintenance Reference...

  • Page 97: Cpu Periodic Maintenance

    Abrasive or ammonia-based cleaners can damage the material bonding the touchscreen to the monitor. Clean the monitor with an antistatic nonabrasive cloth and a cleaner recommended for laptop computer screens. © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™...

  • Page 98: Bill Acceptor Periodic Maintenance

    Use this information to maintain the tower light components: LEDs Maintenance Service Interval: As needed Replace any failed LEDs.  © 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B] Appendix A Periodic Maintenance Reference...

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