Troubleshooting
Action
Step 4
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Print the document.
Do vertical dark lines or streaks appear on prints?
Vertical dark streaks with print missing
Contact your dealer.
Repeating defects
Contact your dealer.
Confidential and other held documents do not print
Action
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
Yes
No
Contact your dealer. The problem is
solved.
Yes
No
The problem is
Go to step 2.
solved.
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