Troubleshooting
Action
Step 3
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Paper curl
Action
Step 1
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the paper curled?
Step 2
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Is the paper curled?
Step 3
Print on the other side of the paper.
a
Remove paper, flip it over, and then reload paper.
b
Print the document.
Is the paper curled?
Yes
No
Contact your dealer. Contact your dealer.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
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