Faq - Qvis APOIP-MB User Manual

6 FAQ

Bug
I cannot boot up
the device or
operate it properly.
The water has
leaked into the
camera casing
IR video is poor.
I cannot upgrade
the device via
network.
I cannot login the
client-end or the
WEB.
I cannot play the
download file.
To guarantee
setup update
Power adapter
Note

This user's manual is for reference only. Slight differences may be found in user interface.

All the designs and software here are subject to change without prior written notice.
© Copyright Qvis ®. All documentation rights reserved.
Solution / Reason
Please click the RESET button for at least five seconds to restore
factory default setup.
The unauthorised front or rear cap removal many result in water
leaking into the camera housing.
The glass front cap has sustained a heavy push or strike.
The waterproof plug of the rear cap becomes loosen.
Incorrect supply power has been used. The IR light cannot light up
to its maximum level.
The object is out of the IR distance range.
IR-CUT does not turn to the night mode. The front end
photosensitive chip cannot sense the IR light.
When network upgrade operation has failed, you can use port 3800
to continue upgrade.
The Active X control is blocked.
The display card version needs to be DX8.1 or higher.
Network connection error occurred.
Invalid network setup.
Invalid user name or password.
There is no player.
There is no DX8.1 or higher.
For the MEDIA PLAYER, there shall be Div X503Bundle.exe plugin
if you play the .AVI file.
For Windows XP user, you need to install the plugin
DivX503Bundle.exe and ffdsho-2004 1012.exe.
After you modified the important setup, please reboot the device via
the software to make sure the setup has been updated to the
storage medium.
The general power adapter can only work reliably within the
temperature range of between 0℃ to 40 ℃. If the power supply is
being operated outside this temperature range then it may result in
an unstable power supply being provided to the camera.
Please replace with an industrial-grade power adapter if you are
using it in a harsh environment.
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