Troubleshooting - Sony BRAVIA XR-65A95K Reference Manual

Troubleshooting

General troubleshooting for issues like:
black screen, no sound, frozen picture, TV
does not respond, or network is lost, do the
following steps.
1
Restart your TV by pressing the power
button on the remote control for about
five seconds. The TV will restart. If the TV
does not recover, try unplugging the AC
power cord then press the power button
on the TV and release it. Wait for two
minutes, and plug in the AC power cord.
Or, press the power button on the TV for
about 40 seconds until the TV turns off.
2
Refer to the Help menu shown below.
3
Connect your TV to the Internet and
perform a software update. Sony
recommends you to keep your TV
software updated. Software updates
provide new features and performance
improvements.
4
Visit Sony support website (information
provided at the end of this manual).
5
Perform the factory data reset.
When you plug in the TV, the TV may not
be able to turn on for a while even if you
press the power button on the remote
control or the TV.
It takes time to initialize the system. Wait
for about one minute, then operate it
again.
How to reset the TV to factory settings
WARNING: The reset will clear all of your
customized settings including the parental
lock setting.
• You can reset the TV to factory settings by
selecting [Factory data reset]. How to
select [Factory data reset], refer to the
online Help Guide.
• To force factory data reset, unplug the AC
power cord. Press and hold
the TV, then plug in the AC power cord.
• For security purposes, be sure to remove
all personal and account information
before discarding, selling or passing your
TV to someone else by: unlinking/
unregistering, signing out of and
deactivating all network services as well
as factory reset the TV.
The remote control does not function.
• Replace the batteries.
The parental lock password has been
forgotten.
• Enter 4357 for the PIN and enter the new
PIN.
The screen becomes darker while
watching TV.
• If the whole image or part of the image
remains still, the screen brightness will be
gradually reduced to prevent image
retention. This is not a malfunction of the
TV.
You are concerned about image
retention.
If the same image is displayed repeatedly
or for long periods of time, image retention
may occur. To reduce image retention, we
recommend that you turn off the TV
normally by pressing the power button on
the remote control or the TV.
Note
• Perform Panel refresh only when image
retention is particularly noticeable. Avoid
performing Panel refresh more than once a year
because it may affect the usable life of the
panel.
• Images that include clocks, logos and bright
colors (including white) easily cause image
retention. Avoid displaying these types of
images for long periods of time, otherwise
image retention may occur.
A red, green, or blue line appears on the
screen.
• The Panel refresh has been performed. A
red, green, or blue line may be displayed
on the screen during the Panel refresh.
This is not a malfunction of the TV. Panel
refresh starts after the TV is turned off
and takes about one hour to complete.
The message [Panel refresh did not
finish...] is displayed.
When i) the TV is turned on, ii) the AC
power cord is unplugged, or iii) the room
temperature falls outside of the range
button on
between 50 ºF and 104 ºF (10 ºC and 40 ºC)
during the Panel refresh, the Panel refresh
is not completed. Please avoid the above
three conditions during the Panel refresh.
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