Warranty Policy - ECO2 Systems SANCO2 GS4-45HPC-D Installation Manual

Residential Warranty Policy covering the following Model #'s :
Heat Pump : GS4-45HPC
Heat Pumps : GS4-45HPC/GS4-45HPC-D
Storage Tanks : SAN-43SSAQA, SAN-83SSAQA, SAN-119GLBK
Warranty Conditions as of December 1
1. Warranty period
Subject to the Warranty Conditions and Exclusions stated below, the Eco2 Systems LLC Heat
Pump Water Heater System with the corresponding model numbers warranted in Residential /
Combi DHW & Heating applications ONLY (For Commercial applications as defined the
warranty is covered in a separate document) as follows:
1-1. Residential DHW application ; Heat Pump unit
Eco2 Systems LLC warrants all parts & labor on the SANCO₂ system for a period of 3 years
from date of installation and a further 7 years on Parts only excluding shipping costs.
Labor costs are paid per the payment cost schedule published by Eco2 Systems LLC and
revised from time to time at Eco2 Systems LLC's requirement (Exhibit A).
Should at any time during the 10 year Parts warranty any component directly part of the CO₂
refrigerant circuit fail, where replacement of that component would require opening of the
refrigerant circuit, Eco2 Systems LLC will replace the Heat Pump unit in it's entirety. If this failure
occurs in the first 3 years of operation, then Labor costs will be paid per Exhibit A.
1-2. Residential DHW application ; Tank
Eco2 Systems LLC warrants that the SAN-43SSAQA, SAN-83SSAQA tanks will be free from
defects for 10 years at 100% replacement, and for a further 5 years under a pro-rated scale,
culminating in warranty ending after 15 years from date of installation.
Failure in Year 11:
Failure in Year 12:
Failure in Year 13:
Failure in Year 14:
SAN-119GLBK tanks have a warranty of 10 years only at 100% replacement value.
1-3. Combined DHW/Heating application
When used in a Combined DHW/Heating System application providing that the winter design
S A N C O 2 W a r r a n t y P o l i c y 1 2 - 0 1 - 2 0 2 0
(99%) temperature must be above 22˚F and with a single heat pump unit serving a heating load
of less than 10,000 Btu/h in addition to a minimum DHW demand of 20 Gallons per day then the
warranty period will be amended to that stated below.
1-3.1. Combined DHW/Heating application ; Heat Pump unit
Eco2 Systems LLC warrants all parts & labor on the SANCO₂ combi system for a period of 2
years from date of installation and a further 5 years on Parts only excluding shipping costs.
Labor costs are paid per the payment cost schedule published by Eco2 Systems LLC and
revised from time to time at Eco2 Systems LLC's requirement.
2020 to the Original Owner Only
st
80% of replacement value
60% of replacement value
40% of replacement value
20% of replacement value
SANCO Heat Pump – Installation Manual
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