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TROUBLESHOOTING
General Use
My equipment doesn't turn on.
BlueBOLT/Network connectivity
Check these steps when having issues with BlueBOLT connectivity:
Is the DC12-IP receiving power?
Is the BlueBOLT port on the DC12-IP connected to an active local
area network with Internet connectivity?
Are the BlueBOLT Link and Activity lights on?
Is your Internet connection functioning? Can you access a
general web page through a web browser running on a computer
connected to the same local area network?
TECH SUPPORT
Call: 800-421-1587
You may also access additional customer service support options at
All equipment being returned for repair must have a Return Authorization (RA) number. To get an RA number, please call Nice Tech Support.
Before returning any equipment for repair, please be sure that it is adequately packed and cushioned against damage in shipment, and that
it is insured. We suggest that you save the original packaging and use it to ship the product for servicing. Also, please enclose a note giving
your name, address and phone number.
Make sure that the DC12-IP is plugged into a working AC outlet. Check all AC
connections. Make sure DC12-IP and connected equipment are turned on.
Con rm "POWER ON" and individual outlet status LEDs are illuminated.
Check the power cable, and con rm the unit is on.
Check the cables connecting DC12-IP to the router/switch, cables between
the router/switch and modem and the cable connecting the modem to the
incoming Internet data jack (coax or DSL)
The "Link" light should be illuminated solid green if connected to a LAN or
solid blue to active LAN and is connected to BlueBOLT, and the "Activity" light
should be blinking intermittently (green).
If you have answered "Yes" to these questions and are still unable to connect
the DC12-IP BlueBOLT, please contact customer service at 1-800-421-1587.
https://na.niceforyou.com/support
http://na.niceforyou.com
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http://www.mybluebolt.com
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