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Troubleshooting
Problem
Fireplace does not turn on with
the hidden touch controls
Fireplace does not turn on with
the remote control
Heater does not turn on
Heater is on, but there is no heat
Circuit breaker trips or fuse
blows when unit is turned on
Error Code is displayed
For more troubleshooting and error codes, consult the Service Manual which can be found at
www.dimplex.com/product-downloads
22
Display
No incoming power
N/A
Front glass was installed after unit
was powered on
The battery in the remote control
N/A
is dead or installed incorrectly
Heater is disabled
---
Heater has been permanently
H--
disabled
Normal operation — There is a
30-second delay before heater
starts
Thermostat setting is below
ambient temperature
N/A
Improper circuit current rating
Temperature cut-out is activated
Err 1
L1 voltage is too high
Err 2
L1 voltage is too low
Err 3
L1 current is too high
Err 4
Ambient temperature is
Err12
above 45° C (113° F)
Ambient temperature is
Err13
below 5° C (41° F)
Cause
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Turn power off (from breaker or
outlet), install front glass before
turning power back on.
Replace remote control battery
Ensure battery is installed with +
facing up.
Press and hold
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
If installation with heat is desired,
reinstall jumper on main board if
available or purchase new main
board.
No action required.
Turn up the thermostat setting to
be above ambient temperature
Install unit on a dedicated
minimum 15 amp circuit.
Reset breaker and wait 5 minutes
before turning unit back on it. If
error persists, see Service Manual.
If error persists, consult an electrician.
If error persists, consult an electrician.
If error persists, consult an electrician.
No action required.
No action required.
Solution
and
at the
www.dimplex.com
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