Silencing The Alarm; Service And Support - Lenovo RT5.0kVA Installation And User Manual

Silencing the alarm

Step 1. Press the ESC (Escape) button on the front panel display to silence the alarm.
Step 2. Perform the applicable action to resolve the alarm condition.If the alarm status changes, the alarm
beeps again, overriding the previous alarm silencing.

Service and support

If you have any questions or problems with the UPS, call your Local Distributor or your local service
representative and ask for a UPS technical representative.
Have the following information ready when you call for service:
• Equipment type and model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from your local service representative or distributor. Units damaged in shipment as a
result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped,
freight prepaid for all warrantied units.
Note: For critical applications, immediate replacement might be available. Call your local service
representative or the distributor nearest you.
42
3U Rack or Tower UPS RT5.0kVA and RT6.0kVA Installation and User's Guide